Phone Order Specialist

2 months ago


Zeeland, United States Vitale's Pizza Full time

Vitale's is seeking a friendly and detail-oriented phone order specialist to handle customer orders over the phone. As the first point of contact for our customers, you'll play a key role in ensuring a smooth and positive experience, from placing an order to pickup or delivery.

Key Responsibilities:

  • Answer incoming phone calls promptly and professionally
  • Take accurate customer orders for pickup and delivery
  • Assist customers with menu questions, recommendations, and special requests
  • Input orders into the point-of-sale (POS) system efficiently and accurately
  • Communicate with kitchen staff to ensure special instructions are followed
  • Help manage high-volume calls during peak hours
  • Maintain a positive, courteous demeanor at all times
Requirements:
  • String communication and listening skills
  • Ability to stay calm and organized under pressure
  • Attention to detail for accurate order-taking
  • Basic computer skills and comfort with POS systems (training provided)
  • Prior customer service experience is a plus, but not required
  • Ability to work evenings and weekends
Benefits:
  • Flexible scheduling
  • Competitive wage
  • Discounted meals during shifts
  • A fun, team-oriented work environment


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