Part-Time Contact Center Representative

2 months ago

Muscle Shoals, United States Listerhill Credit Union Full time
Overview: Listerhill Credit Union is a financial cooperative whose primary purpose is to help our members live financially healthy lives. In 1952, seven Reynolds Metals employees deposited $5 each with the idea of starting a credit union that was member-owned and member-focused. Helping co-workers break from predatory lenders to borrow affordably and save for their financial futures, was their motivation. We have grown from a single office at Reynolds Metals to 18 branches throughout northwest Alabama and south-central Tennessee. Today, we serve 13 counties with a full line of financial solutions. Our purpose and commitment to financial health has never changed. We recognize what is good for our members is good for us. We aspire to high standards of integrity, excellence, and passion. Furthermore, we strive to be innovative for the members' benefit and engaged in the betterment of their communities.

The Role: Your efforts and ultimate successes should be measurable and recognizable as you strive daily within LCU's vision: "to value people over profit, proactively seek improvement, work passionately, exceed expectations, and make our community a better place". You will provide leadership and assist in problem resolution. Provide information concerning the credit union and services to the membership and be responsible for taking appropriate action to requests.

What you will do:
  • Serve membership by providing service and information in a pleasant, efficient manner via telephone or correspondence, including:
  • Researching and solving member questions, problems, and complaints concerning credit union accounts
  • Verifying accounts upon proper identification
  • Cross-selling credit union services
  • Answering questions regarding share accounts, share drafts, Visa, cash cards, IRA's, and certificates
  • Processing stop payments on share draft accounts
  • Answering inquiries concerning availability of funds, dividends and interest paid
  • Performing telephone requests for transfers
  • Assist members with basic questions regarding their loans, including rates and payoff amounts
  • Assist members with remote access
  • Process incoming and outgoing wire transfers
  • Research member inquiries to ensure proper follow up and satisfaction
  • Keep all credit union member and employee-related business in strictest confidence
  • Treat all credit union members and employees with a positive and cooperative attitude
  • Perform other duties as assigned
Requirements

Qualifications:
  • High School diploma or GED
  • One-year credit union, other financial institution or customer service experience
  • Must possess a professional demeanor and personality conducive to service and sales culture. (This qualification will be measured by validated testing)
  • Prefer prior experience assisting members by telephone
  • Must communicate well orally and in writing
  • PC Skills
  • Commitment to LCU's Mission Statement and Core Values
  • Strong communication skills
  • Must successfully complete appropriate LCU assessments

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

Listerhill Credit Union is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state of local law.

  • Dispatcher and Call Center Representative

    3 months ago

    Muscle Shoals, United States Fuller Heating and Air Conditioning Full time

    Job DescriptionJob DescriptionYou’re the best and you want to join a team that appreciates you, where you can create your own opportunities.Who We AreWe keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Muscle Shoals. You’ve probably seen our trucks and our ads. What you don’t know...

  • Licensed Practical Nurse

    15 hours ago

    Muscle Shoals, Alabama, United States Glenwood Center - Florence, AL Full time

    Job SummaryWe are seeking a skilled Licensed Practical Nurse to join our team at Glenwood Center in Florence, AL. As a LPN, you will play a vital role in delivering high-quality patient care and contributing to a positive clinical outcome.Key ResponsibilitiesEvaluate patients/residents to collect data, observe condition, and report changes in...

  • Sales Representative

    2 days ago

    Muscle Shoals, Alabama, United States Air Hydro Power Full time

    Job Description**Job Summary**Air Hydro Power is seeking a highly motivated and results-driven Sales Representative to join our team. As a Sales Representative, you will be responsible for achieving maximum sales profitability, growth, and account penetration within the Northwest Alabama market.Key Responsibilities:Promote and sell products and services to...

  • Outside Sales Representative

    4 days ago

    Muscle Shoals, United States Air Hydro Power Full time

    Job DescriptionJob DescriptionDescription:We're looking for awesome people to work with! A territory sales representative with Air Hydro Power's mission is to achieve maximum sales profitability, growth, and account penetration within the Northwest Alabama market by selling products and related services. Sales representatives are also responsible for...

  • Customer Service Representative

    4 days ago

    Muscle Shoals, Alabama, United States Birdy's Sports Grill Full time

    Job OverviewBirdy's Sports Grill is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our staff, you will be responsible for providing exceptional service to our guests, ensuring a positive dining experience, and contributing to the overall success of our restaurant.Key...

  • Customer Service Representative

    3 months ago

    Muscle Shoals, United States First-Sun Finance Full time

    Job DescriptionJob DescriptionLocal finance company looking to fill a full-time position as a Customer Service Representative (CSR).In simple terms, your job is to make sure the customers are happy and that they continue doing business with your employer. As a CSR, your responsibilities would be assisting customers with queries or offering financial loans as...

  • Customer Service Representative

    4 days ago

    Muscle Shoals, Alabama, United States Domino's Franchise Full time

    Job OverviewAt Domino's Franchise, we're seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer experiences, ensuring high levels of customer satisfaction, and contributing to the success of our business.Key...

  • Lead Customer Service Representative

    3 weeks ago

    Muscle Shoals, United States Circle K Stores Inc. Full time

    Lead Customer Service Representative Location: Store 2723685, Muscle Shoals, AL Posted on: 5 Days Ago Job Requisition ID: R442966 Availability - Shift/Days Flexible Availability We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look...

  • Customer Service Representative

    11 hours ago

    Muscle Shoals, Alabama, United States Domino's Franchise Full time

    Job SummaryDomino's Franchise is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues in a timely and professional manner.Key...

  • Customer Service Representative

    2 days ago

    Muscle Shoals, Alabama, United States Taymax Group Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.Key ResponsibilitiesCustomer ServiceProvide a superior level of customer service to...

  • Licensed Practical Nurse

    1 month ago

    Muscle Shoals, United States Cypress Cove Center Full time

    Genesis Healthcare is a holding company with subsidiaries that on a combined basis, comprise one of the nation's largest post-acute care providers, with skilled nursing centers and senior living communities in many states.Working here provides an opportunity to be part of a culture guided by employee growth and development, strong values, and a commitment to...

  • Licensed Practical Nurse

    1 month ago

    Muscle Shoals, United States Cypress Cove Center Full time

    Genesis Healthcare is a holding company with subsidiaries that on a combined basis, comprise one of the nation's largest post-acute care providers, with skilled nursing centers and senior living communities in many states.Working here provides an opportunity to be part of a culture guided by employee growth and development, strong values, and a commitment to...

  • Full Time Hospitalist Physician

    3 months ago

    Muscle Shoals, Alabama, United States BAS Healthcare Full time

    Location: This area is a larger metropolitan part of the Quad Cities, situated along Illinois and Iowa and conveniently located near the intersection of Interstate 80 and Interstate 88. Live in a sweet and charming small town with access to larger cities Wonderful community to relocate to with a family or by oneself. Facility: This facility is a 150-bed,...

  • Licensed Practical Nurse

    6 days ago

    muscle shoals, United States Glenwood Center - Florence, AL Full time

    Genesis Healthcare is a holding company with subsidiaries that on a combined basis, comprise one of the nation's largest post-acute care providers, with skilled nursing centers and senior living communities in many states.Working here provides an opportunity to be part of a culture guided by employee growth and development, strong values, and a commitment to...

  • Certified Nursing Assistant

    1 week ago

    Muscle Shoals, United States Cypress Cove Center Full time

    Full Time Day and Night Shift AvailableGenesis Healthcare is a holding company with subsidiaries that on a combined basis, comprise one of the nation's largest post-acute care providers, with skilled nursing centers and senior living communities in many states.Working here provides an opportunity to be part of a culture guided by employee growth and...

  • Licensed Practical Nurse

    6 days ago

    Muscle Shoals, United States Glenwood Center - Florence, AL Full time

    Job DescriptionGenesis Healthcare is a holding company with subsidiaries that on a combined basis, comprise one of the nation's largest post-acute care providers, with skilled nursing centers and senior living communities in many states.Working here provides an opportunity to be part of a culture guided by employee growth and development, strong values, and...

  • Licensed Practical Nurse

    4 weeks ago

    Muscle Shoals, United States Glenwood Center - Florence, AL Full time

    Job DescriptionGenesis Healthcare is a holding company with subsidiaries that on a combined basis, comprise one of the nation's largest post-acute care providers, with skilled nursing centers and senior living communities in many states.Working here provides an opportunity to be part of a culture guided by employee growth and development, strong values,...

  • Licensed Practical Nurse

    1 month ago

    Muscle Shoals, United States Glenwood Center - Florence, AL Full time

    Genesis Healthcare is a holding company with subsidiaries that on a combined basis, comprise one of the nation's largest post-acute care providers, with skilled nursing centers and senior living communities in many states.Working here provides an opportunity to be part of a culture guided by employee growth and development, strong values, and a commitment to...

  • Customer Service Representative

    2 days ago

    Muscle Shoals, Alabama, United States Tacala Companies Full time

    About Tacala CompaniesTacala Companies is a dynamic and fast-paced organization that values its customers and employees. As a franchisee of Taco Bell, we are committed to providing excellent service and quality food to our customers.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service...

  • Licensed Practical Nurse

    2 days ago

    Muscle Shoals, United States Cypress Cove Center - Muscle Shoals, AL Full time

    Full Time LPN Opportunity Available10 am - 10 pm Genesis Healthcare is a holding company with subsidiaries that on a combined basis, comprise one of the nation's largest post-acute care providers, with skilled nursing centers and senior living communities in many states.Working here provides an opportunity to be part of a culture guided by employee growth...