Veterinary Client Care Concierge, PCVRH

Client Concierge Are you passionate about delivering exceptional client service? Port City Veterinary Referral Hospital in Portsmouth, NH, is looking for a dedicated and enthusiastic individual to join our team as a full-time Client Concierge. Compensation: $18 - $22 pending experience & skillset Anticipated Schedule: Tuesday - Friday 7a - 4:30p Primary Responsibilities: Assist with financial processing and address any general questions during the visit. Ensure a smooth check-out process by preparing and reviewing documents and medical records accurately. Admit and discharge pets, schedule follow-ups, and maintain client/pet records in accordance with Ethos and legal requirements. Act as the primary coordinator between departments for a seamless interdepartmental visit. Keep clients informed of the pet's progress, treatment, changes in cost, and next steps. About You: You have a demonstrated track record of excellence in client service and a genuine passion for creating memorable experiences. Your commitment to going above and beyond sets the stage for a truly rewarding experience for our clients You have the extraordinary ability to articulate ideas clearly, foster meaningful connections, and navigate intricate scenarios effortlessly. You possess an innate talent for organizational brilliance, where every detail finds its perfect place, and efficiency becomes second nature. Your ability to foster a warm atmosphere will not only make clients feel comfortable but will also contribute to a memorable and positive experience for both clients and their cherished pets. We're seeking an individual with unparalleled interpersonal finesse, someone who not only excels at developing relationships but truly masters the art of maintaining positive working connections. Fluent English skills (speaking & reading) are required for the role. Why Your Experience Matters: If you've thrived as a veterinary receptionist, medical secretary, or customer service representative, your journey aligns perfectly with the exciting opportunities that await you at Bulger Specialized Insight: If you've been a veterinary receptionist, you already understand the unique dynamics of the veterinary world, making you a valuable asset from day one. Medical Secretary Expertise: Your background as a medical secretary brings a level of precision and attention to detail that is crucial in ensuring accurate documentation and smooth processes. Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience. Benefits: CE Allowance Uniform Allowance Paid Time Off Holiday = DOUBLE TIME Employee Pet Discount 401k Medical/Dental/Vision Disability Insurance Life Insurance HSA/FSA Access to VetBloom for RACE-approved continuing education and training Partnership with Purdue Veterinary Technology program, including scholarships License application and renewal reimbursement for CVTs. Financial support and onsite mentorship for those pursuing VTS certification Ask us about certification assistance About Us: Welcome to Port City Veterinary Referral Hospital, where we transcend the traditional bounds of a 24-hour emergency and specialty veterinary hospital to become a compassionate community dedicated to the well-being of pets and their devoted owners. Within our BRAND NEW state-of-the-art facility, we don't just provide medical care we deliver excellence. Our commitment to exceptional service extends beyond the clinical realm; it's ingrained in our culture and reflected in every interaction. Collaboration is at the heart of what we do. Our multiple specialty departments work seamlessly together, pooling our expertise to ensure the best possible outcomes for our patients. Here, every member of our team is valued and respected, contributing to a supportive and cohesive environment where collaboration thrives. At Port City Veterinary Referral Hospital, we believe in investing in our team's growth and development. With abundant opportunities for both technical and professional advancement, you'll find the resources and support you need to expand your skills and realize your full potential. Our exceptional leadership guides and inspires, fostering an environment where innovation and excellence flourish. Join us and discover a rewarding career path filled with opportunities for growth, fulfillment, and meaningful impact. At Port City Veterinary Referral Hospital, the possibilities for advancement are limitless and the journey is extraordinary.