Veterinary Client Care Concierge, PCVRH

Are you passionate about delivering exceptional client service?
Port City Veterinary Referral Hospital
in Portsmouth, NH, is looking for a dedicated and enthusiastic individual to join our team as a
full-time Client Concierge.
Compensation

• $18 - $22 pending experience & skillset

Anticipated Schedule:

• Tuesday - Friday 7a - 4:30p

Primary Responsibilities:

• Assist with financial processing and address any general questions during the visit.
• Ensure a smooth check-out process by preparing and reviewing documents and medical records accurately.
• Admit and discharge pets, schedule follow-ups, and maintain client/pet records in accordance with Ethos and legal requirements.
• Act as the primary coordinator between departments for a seamless interdepartmental visit.
• Keep clients informed of the pet's progress, treatment, changes in cost, and next steps.

About You:

• You have a demonstrated track record of excellence in client service and a genuine passion for creating memorable experiences. Your commitment to going above and beyond sets the stage for a truly rewarding experience for our clients
• You have the extraordinary ability to articulate ideas clearly, foster meaningful connections, and navigate intricate scenarios effortlessly.
• You possess an innate talent for organizational brilliance, where every detail finds its perfect place, and efficiency becomes second nature. Your organizational skills will be the heartbeat of our success
• Your ability to foster a warm atmosphere will not only make clients feel comfortable but will also contribute to a memorable and positive experience for both clients and their cherished pets. Let's make every visit a delightful and inviting experience
• We're seeking an individual with unparalleled interpersonal finesse, someone who not only excels at developing relationships but truly masters the art of maintaining positive working connections.
• Fluent English skills (speaking & reading) are required for the role

Why Your Experience Matters:
If you've thrived as a veterinary receptionist, medical secretary, or customer service representative, your journey aligns perfectly with the exciting opportunities that await you at Bulger

• Specialized Insight: If you've been a veterinary receptionist, you already understand the unique dynamics of the veterinary world, making you a valuable asset from day one.
• Medical Secretary Expertise: Your background as a medical secretary brings a level of precision and attention to detail that is crucial in ensuring accurate documentation and smooth processes.
• Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.

Benefits:

• CE Allowance
• Uniform Allowance
• Paid Time Off
• Holiday = DOUBLE TIME
• Employee Pet Discount
• 401k
• Medical/Dental/Vision
• Disability Insurance
• Life Insurance
• HSA/FSA
• Access to VetBloom for RACE-approved continuing education and training
• Partnership with Purdue Veterinary Technology program, including scholarships
• License application and renewal reimbursement for CVTs.
• Financial support and onsite mentorship for those pursuing VTS certification
• Ask us about certification assistance

About Us
Welcome to Port City Veterinary Referral Hospital, where we transcend the traditional bounds of a
24-hour emergency and specialty veterinary hospital
to become a compassionate community dedicated to the well-being of pets and their devoted owners.

Within our
BRAND NEW
state-of-the-art facility
, we don't just provide medical care –
we deliver excellence
. Our commitment to exceptional service extends beyond the clinical realm; it's ingrained in our culture and reflected in every interaction.

Collaboration
is at the heart of what we do. Our
multiple specialty departments
work seamlessly together, pooling our expertise to ensure the best possible outcomes for our patients. Here, every member of
our team is valued and respected
, contributing to a supportive and cohesive environment where collaboration thrives.

At Port City Veterinary Referral Hospital, we believe
in investing in our team's growth and development
. With abundant
opportunities for both technical and professional advancement
, you'll find the resources and support you need to expand your skills and realize your full potential. Our
exceptional leadership
guides and inspires, fostering an environment where innovation and excellence flourish.

Join us and discover a rewarding career path filled with opportunities for growth, fulfillment, and meaningful impact. Become a vital part of our mission to provide unparalleled care and support to pets and their families. At Port City Veterinary Referral Hospital, the possibilities for advancement are limitless – and the journey is extraordinary.

For more information about our hospital, please visit

.
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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