Onsite Support Technician

2 weeks ago

Bronx, United States Avidex Full time

Provide hardware, software and network support for Avidex products. Works with Level 2 and Level 3 Support Technicians to troubleshoot and repair systems and equipment including computers, servers, and hardware. Monitors dashboard daily for IPTV (Internet Protocol Television) and other Avidex products. Assist in use of the Interactive platform, both patient education and entertainment product when applicable. Inform the patients about the various elements of the system so that they may be able to navigate on their own and determine their own level of utilization. Develops and maintains strong customer relationships by responding to customers within required response times, keeping customers informed of resolution path and verifying with customers complete resolution of reported issues.

Requirements

  • High School or GED diploma
  • The physical demands of the job require the ability to lift 30-40 pounds
  • Should possess a mechanical ability to use tools like screwdrivers and drills
  • Must be patient and an effective communicator, both verbally and in writing, to work with non-technical people
  • Must also be comfortable working independently and maintain a professional appearance because you'll be working at a client site, Mount Sinai Hospital
  • This is a Regular Part-Time role so there is a normal schedule but may require some flexibility to occasional changes in the schedule with short notice, including holidays and weekends.
  • Should be organized, proactive, and a good problem-solver with a "Can Do attitude who can manage multiple issues simultaneously.
  • Must be bondable, highly trustworthy and dependable, have proven detail skills and superior work habits
  • Must be available to work 8AM-8PM Thursdays to Sunday including holidays


Monday-Wednesday 10AM-3PM

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