Customer Service Representative

1 month ago

Atlanta, United States Ritchie Bros. Full time
A growing global company. Endless career and development opportunities.

When you join Ritchie Bros., you'll be part of a diverse, global team that's focused on delivering great customer experiences. Our culture is centered around people and guided by our core values of Integrity, Unity and Vision. Learn more about our culture and commitment to diversity and inclusion at Candidate Portal.

If you have an entrepreneurial spirit and are passionate about making a difference, we invite you to join our growing team. Whether you're out in the field or back at your office, you'll be helping us achieve our vision of becoming the trusted global marketplace for insights, services and transaction solutions for commercial assets.

We're looking for a Customer Service Representative. The work location for this position is Newnan, Georgia, and is eligible for a on-site work arrangement.

The Opportunity:

The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.

In this role you'll:
  • Be responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale. Accuracy is a must.
  • Must have the ability to communicate efficiently with many different departments and or team's and customers who sign up equipment when needing documents such as LOLC's, Purge Documents etc.
  • Save ability to work independently as well as recognize when you need support.
  • Process payments from successful bidders.
  • Provide customers with information about auxiliary services.
  • Ensure that superior customer service is delivered at all times to all customers.
  • Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.
  • Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.
Here's what you bring:
  • Previous work experience where you worked in-person with customers.
  • Experience using computers, and able to learn to use new technology and software.
  • Excellent keyboarding skills for data entry.
  • A commitment to providing fantastic customer service.
  • Able to work well and maintain a positive attitude in high-pressure situations.
  • A friendly, outgoing, patient personality.
  • You thrive working as part of team, pitching in wherever you're needed
This job will require you to:
  • This position is sedentary in nature and requires minimal physical efforts.
  • A significant amount of time is spent working on a computer and the ability to hear, speak, write, see, type and perform other basic office functions is required.
What We Offer:

Our success is built on the drive and dedication of our people. As we grow around the globe, there will be many opportunities to advance your career - we've proven this throughout our 60+ years in business. And, we'll take care of you along the way. Here's how:
  • Base salary + paid overtime
  • Comprehensive medical and dental benefits
  • 401(k) with company match
  • Employee Stock Purchase Program
  • Ongoing training, professional development, and tuition reimbursement.


Ritchie Bros. has grown from a small-town auctioneer to a global asset management and disposition company. Through our family of companies, we help our customers buy and sell a wide range of used and unused equipment for construction, mining, transportation, agriculture, oil & gas, lifting & material handling, forestry & other industries.

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted. No agency calls, please.

If you require any accommodations, please send an email to: careers@rbglobal.com.

#LI-Hybrid

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