Business Operations Analyst

3 weeks ago

Minneapolis, United States Voyager Global Mobility Full time

Company Overview:

Voyager Global Mobility and its subsidiaries play a central role in urban transportation in some of the most dynamic cities throughout the Americas. We power more than 10,000 drivers with professionally managed vehicles and resources so they can succeed as entrepreneurs in the ride-sharing economy. Our fleet-as-a-service modela scalable infrastructure of well-maintained vehicles, driver resources, data and metricscan be deployed to empower the Uber platform and other noted rideshare services to deliver world-class service anywhere.

Job Description:

We are in search of a meticulous individual to undertake the dual responsibility of Business Operations Analyst and Junior Project Manager. This multifaceted role necessitates a deep dive into operational data analysis, pinpointing areas for enhancement, while also orchestrating project activities to ensure seamless execution. The ideal candidate will be driven by a fervent desire to refine operational efficiencies and excel in project management endeavors.

This role will directly report to the Chief Operations Officer.

Essential Job Functions:

  • Conduct comprehensive operational data analysis across all lines of business, including Rideshare NY, RSN, and repair shops, to identify trends and areas for optimization.
  • Generate and maintain detailed operational reports and dashboards to track key performance indicators and facilitate data-driven decision-making.
  • Coordinate project activities, acting as a liaison between various stakeholders, to ensure timely project delivery and seamless execution.
  • Spearhead process enhancement initiatives aimed at optimizing business operations and driving business transformation.
  • Provide invaluable support to operational teams, ensuring adherence to established protocols and procedures.
  • Assist senior project managers with administrative duties to facilitate smooth project operations.
  • Must be able to work with or without reasonable accommodations
  • Perform other duties as assigned

Qualifications Needed:

  • Bachelors degree in business administration, operations management, or a related field.
  • Minimum of a few years of experience in analytics, preferably in operations analysis within a similar industry.
  • Proficiency in data analysis tools such as Microsoft Excel, PowerBI, and SQL, with the ability to perform tasks like pivot tables and V lookups.
  • Demonstrated ability to effectively communicate complex concepts verbally and in writing, facilitating collaboration among team members and stakeholders.
  • Strong attention to detail, organizational skills, and the ability to work autonomously as well as part of a team.
  • Preferred experience with project management methodologies and software, although not mandatory. However, a willingness to take on project management responsibilities is a must-have.
  • Experience in the automotive or fleet management industry is preferred, with knowledge of Lean Six Sigma principles considered a significant advantage.
  • Curiosity, willingness to learn, and strong influencing skills are desirable traits for this role, along with a proactive attitude towards driving operational excellence.

Compensation:

  • Competitive salary range of 85-100k
  • Full benefits package
  • Sick time, vacation, and personal time off

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