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WFS SSVF Rural Case Manager

2 months ago

Spokane, United States Goodwill Industries of the Inland Northwest Full time
Closes: 6/16/24

Employment Benefits:

NOTE: Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you.

Summary:
Will work with referred veterans and their families to assess housing resources, needs, and barriers and make an appropriate housing plan cooperatively with the veteran. Provide case management services to Veterans to develop and execute Individual Housing Plans that enhance housing security to eligible participants through direct and indirect service provision in Goodwill and partner agencies. Must pass background checks.

Education and/or Experience:
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Essential Duties and Responsibilities include the following:
  • Screen Veterans for eligibility into the Support Services for Veterans Families (SSVF) program.
  • Take referrals from community providers and community residents.
  • Establish and document participant eligibility for the program. Determine the participant's household needs and priorities. Gather and record information in order to identify and coordinate those services that will be most effective and acceptable to the participant in improving housing stability. Provide alternate resources and diversion assistance to those veterans not eligible.
  • Ensure that participants receive the assistance needed to promote housing stability until they exit the program and that participants obtain needed supportive services.
  • Coordinate activities and work collaboratively with contracted community agencies proving services under the SSVF program to ensure that Individual Housing Plans are achieved.
  • Use informal community networks, as needed, to locate resources and make referrals as necessary in support of Individual Housing Plans.
  • Conduct other services and activities in concert with Department of Veterans Affairs, Supportive Services for Veterans Families program guide and at the direction of Goodwill Program Manager.
  • Assist with the development and implementation of programs and services.
  • Assist with screening of referrals for appropriate program and service options
  • Follow up on participant progress, providing encouragement as needed.
  • Ensure all paperwork and related activities are current, accurate, and in compliance (Includes case notes, and other documentation required by the program or Goodwill management).
  • Enter required data into Participant Case Management database in a timely and accurate manner.
  • Stay informed of state and federal laws affecting the organization and the people it serves.
  • Assist participants in achieving the highest level of independent functioning while receiving services.
  • Facilitate Person Centered Planning. Revise as necessary.
  • Inform business, labor, and the general public about Goodwill services and available potential employees.
  • Develop knowledge of local housing resources, housing eligibility criteria and housing types.
  • Locate landlords willing to lease to clients with housing barriers i.e. criminal convictions, poor credit, or previous eviction history.
  • Need to network with other community agencies to determine rental and deposit assistance that might be beneficial to program participants.
  • Inform Program Manager of any unusual events that occur, and document appropriately for incident.
  • Make necessary notifications when required to law enforcement, supervisors and other appropriate individuals.
  • Advocate for the veteran with community resources, provide community referrals and mediation (housing/crisis intervention).
  • Maintain flexibility to work evenings or weekends shifts.
  • Demonstrate knowledge of community and the community resources.
  • Follow all policies, procedures, and directives of Goodwill Industries assuring safety of personnel or property.
  • All other duties as assigned.