Dealer Technical Service Trainer
3 weeks ago
PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced power trains, provides financial services and information technology, and distributes truck parts related to its principal business.
Peterbilt Motors Company
On highways, construction sites, city streets, logging roads - everywhere our customers earn their living - Peterbilt's red oval is a familiar symbol of performance, reliability and pride. Peterbilt has reigned as America's premium quality truck manufacturer since the company's founding in 1939. Our dedication to deliver products and services focused on improving customers' performance, image, profitability and peace of mind truly makes Peterbilt the Class of the Industry.
Requisition SummaryPeterbilt Motors Companyis looking for a Dealer Technical Service Trainer toinstruct and support our network ofover 350dealership locations throughout North America.Theservice trainer will educate dealership service personnel, as well as Peterbilt internal personnel, on Peterbilt product features and benefits, maintenance, and repair. Training is conducted at the Denton Training Center and various regionally based and dealership locations throughout the U.S. and Canada.
Here's what you will do in this role:- InstructPeterbilt dealership service personnelregarding the features and benefits, maintenance, and repair of Peterbilt products and PACCAR engines
- Identifyareas of training need based on feedback from dealerships, Peterbilt field personnel, and Peterbilt customer service and warranty
- Interfacewith various subject matter experts within the Peterbilt organization to attain the technical knowledge to be a competent instructor and mentor to dealership personnel
- Providefeedback to appropriate Peterbilt personnel on product, maintenance and service issues that need to be addressed
- Continuously improveand modifytraining based on formal and informal evaluations from training participants.Contributes to providing best-in-class training within our industry
- Manageand coordinateclass room training including venue selection, catering, printed materials, training aids, and scheduling
- Giveinput and reviewon-line training, workbooks, and manuals related to maintaining and servicing Peterbilt and PACCAR Engine products
- Coordinatewith other divisions to ensure consistent content and messaging of training materials
- Experience in the maintenance and/or servicing of diesel trucks, automotive, and/or machinery.Peterbilt service, diesel engines, and after treatment systems experience is a plus
- Minimum one-year of training or instructional experience, technical training preferred
- Travel up to 50%
- Background in curriculum and training program development from inception to delivery of a program
- Ability to assist with developing trainings using various media including; classroom, on-line presentations, video and manuals
- Proficiency with Microsoft products including Excel, PowerPoint, Word and Publisher.Familiarity with MS Teams is a plus
- Strong organization, planning, and time management skills
- Excellent written and verbal communicator. Comfortable presenting to all levels within a dealership and Peterbilt, including dealer principals and Peterbilt senior management
We require a Bachelor's Degreein Marketing, Education, Business, or Engineering,ORan Associates/Technical degreewith a combination of extensive applicable work experience in lieu of a Bachelors.
General Description of all BenefitsAs a U.S. PACCAR employee, you have a full range of benefit options including:
* 401k with up to a 5% company match
* Fully funded pension plan that provides monthly benefits after retirement
* Comprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
* Tuition reimbursement for continued education
* Medical, dental, and vision plans for you and your family
* Flexible spending accounts (FSA) and health savings account (HSA)
* Paid short-and long-term disability programs
* Life and accidental death and dismemberment insurance
* EAP services including wellness plans, estate planning, financial counseling and more
Additional Job Board InformationPACCAR is an Equal Opportunity Employer/Protected Veteran/Disability corporation. Peterbilt promotes Diversity and Inclusion through mentorship, events, and affinity support groups - The Diversity Council, Peterbilt Women's Initiative (PBWIN), Veterans Group, Peterbilt Black Organization for Leadership and Development (B.O.L.D) and ADVOCATE (An LGBTQ support group).
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