Front Desk Agent

6 days ago


Laguna Beach, United States Montage International Full time

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

If you are an internal applicant, please log into Workday and apply for your application to be considered.

Please Click Hereto apply internally.

Front Office Agent

SUMMARY

The Front Office Agent is responsible for hosting our guests during their stay; warm welcome upon arrival, creating unique memories specific to guest personas, creating and maintaining professional relationships with guests to enhance their overall experience. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

  • Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives
  • Hosting and welcoming guests with a friendly and sincere demeanor
  • Assisting with guest check-in and out process, as well as folios, invoicing and billing
  • Thinking outside the box to own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectations
  • Communicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly
  • Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests
QUALIFICATIONS
  • High School Diploma or equivalent, Bachelor's Degree preferred
  • Minimum of two years' experience in a hotel operations environment
  • Minimum of two years' experience in customer service
  • Possess basic math skills and have the ability to accurately handle billing
  • Ability to communicate clearly and speak, read, write and understand English well
  • Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur


PHYSICAL REQUIREMENTS

Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

The pay scale* for Front Desk Agent is $20.00.

*The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
  • Front Desk Agent

    5 months ago


    Panama City Beach, United States Krishna Ventures LLC Full time $14 - $16

    The Sleep inn & Suites & Wingate by Wyndham are looking to hire an energetic Front Desk Agent to assist with checking guests in and out of our establishment. The Front Desk Agent will assist guests with inquiries, problems, and complaints. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing the cash at end of shift....

  • Front Desk Agent

    4 weeks ago


    Dania Beach, Florida, United States Auro Hotels Full time

    Front Desk Agent Job DescriptionWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Auro Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling guest inquiries, and resolving any issues that may arise.Key...

  • Front Desk Agent

    3 weeks ago


    Virginia Beach, United States Best Western Center Inn Full time

    Benefits/Perks Flexible Scheduling Incentive Program Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with...

  • Front Desk Agent

    1 month ago


    Newport Beach, United States Pyramid Global Hospitality Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Pyramid Global Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience.Key Responsibilities:Greet and register guests, providing prompt and...

  • Front Desk Agent

    2 months ago


    Palm Beach, United States Tideline Palm Beach Ocean Resort & Spa Full time

    Full job description Front Desk Agent: The front desk agent is a key part in the overall success. As a front desk representative, you will be the first point of contact with guests and handle all stages of the guest stay therefore it is important the individual posess a strong outgoing/cheerful and motivated personality with an ability to pay close...

  • Front Desk Agent

    4 weeks ago


    St. Pete Beach, Florida, United States Pyramid Global Hospitality Full time

    Job Title: Front Desk AgentWe are seeking a highly motivated and customer-focused individual to join our Front Desk Team as a Front Desk Agent. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a smooth and enjoyable stay for our guests.Key...

  • Front Desk Agent

    6 months ago


    Palm Beach, United States Highgate Hotels Full time

    The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Answer inquires from g Front Desk, Agent, Hotel, Office Agent, Operations

  • Front Desk Agent

    4 weeks ago


    Palm Beach, Florida, United States The Colony Hotel Palm Beach Full time

    Job Title: Front Desk AgentJoin The Colony Hotel Palm Beach team as a Front Desk Agent and be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance. As a Front Desk Agent, you will be the first point of contact for guests, providing exceptional customer service and ensuring a seamless experience for all visitors.Key...

  • Front Desk Agent

    2 weeks ago


    Palm Beach, United States Schulte Companies Full time

    Schulte Companies - 2842 South Ocean [Guest Service / Concierge] As a Front Desk Agent at Schulte Companies, you'll: Greet guests and check them in; Answer phone calls and make reservations; Handle cash and credit card transactions; Provide information about hotel amenities and local attractions; Maintain a clean and organized front desk area; Assist with...

  • Front Desk Agent

    2 weeks ago


    Newport Beach, United States Balboa Bay Resort & Club Full time

    Job Title: Front Desk AgentJoin the team at Balboa Bay Resort & Club as a Front Desk Agent, where you will be the first point of contact for our guests. As a Front Desk Agent, you will be responsible for providing exceptional customer service, handling guest inquiries, and ensuring a smooth and enjoyable stay for our guests.Key Responsibilities:Provide...

  • Front Desk Agent

    6 days ago


    Palm Beach, United States Schulte Companies Full time

    Schulte Companies - 1901 Palm Beach Blvd [Guest Service / Concierge] As a Front Desk Agent at Schulte Companies, you'll: Greet guests and check them in; Answer phone calls and make reservations; Handle cash and credit card transactions; Provide information about hotel amenities and local attractions; Maintain a clean and organized front desk area; Assist...

  • Front Desk Agent

    1 month ago


    St. Pete Beach, Florida, United States Highgate Hotels Full time

    Job Title: Front Desk AgentHighgate Hotels is seeking a highly motivated and customer-focused Front Desk Agent to join our team at TradeWinds Island Resort. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling room reservations, and ensuring a smooth and...

  • Front Desk Agent

    3 weeks ago


    Miami Beach, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Residence Inn Surfside [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours...

  • Front Desk Agent

    3 weeks ago


    Miami Beach, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Circa39 Miami Beach [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...

  • Front Desk Agent>

    6 months ago


    Virginia Beach, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Extended Stay Virginia B [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and...

  • Front Desk Agent>

    4 months ago


    Miami Beach, United States Four Seasons Full time

    Four Seasons - 9011 Collins Ave [Guest Service / Concierge] As a Front Desk Agent at Four Seasons, you'll: Greet guests with a warm welcome and provide exceptional customer service; Check guests in and out of the hotel efficiently and accurately; Handle guest inquiries and requests promptly and professionally; Assist with reservations and room assignments;...


  • Laguna Beach, California, United States Montage International Full time

    At Montage International, we are seeking a skilled Front Desk Agent to join our team. As a key member of our front office, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities:Provide warm and welcoming service to guests, creating a memorable experience from arrival...

  • Front Desk Agent

    1 month ago


    Panama City Beach, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Woodspring Suites Panama City Beach [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service...

  • Front Desk Agent

    3 weeks ago


    Fort Walton Beach, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Island Resort Fort Walton Beach [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...

  • Front Desk Agent

    4 weeks ago


    North Miami Beach, Florida, United States Turnberry Associates Full time

    Job Title: Front Desk AgentJob Summary:We are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at Turnberry Associates. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling hotel reservations, and ensuring a smooth and efficient check-in and check-out process.Key...