Intake Specialist

CAPECO is a diverse group of people who are committed creating a thriving community by providing education, resources, and services dedicated to eliminating poverty and contributing to the success of our community members. We hire people from all walks of life not because we must, but because we know it makes us stronger. If you share our passion for community, then we would love to meet youPOSITION: INTAKE SPECIALIST Supervised by: Program Manager and Director of ProgramsDepartment: HousingClassification: Full TimePosition Status: Non-ExemptLocation: Pendleton Main OfficeWage: $3,816Benefits: Benefits: Health, Dental, RX, Vision, FSA, Life Insurance, 401K Plan, Vacation, Sick and HolidaysPOSITION OVERVIEW:Processes client applications and determines eligibility for housing programs. Maintains accurate client files that require retention of supporting documentation. Enter client information into database. Prepare reports identifying numbers served and funding utilized based on assistance provided.ESSENTIAL JOB FUNCTIONS:An employee in this position may be called upon to do any or all the following essential functions. These examples do not include all the duties which the employee may be expected to perform. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without reasonable accommodation. Works directly with clients to gather their information and documents necessary to complete the file. Conducts detailed eligibility assessments for rental assistance. Determines level of need and assistance amounts. Maintain accurate client records, both physical and digital. Ensure timely and accurate completion of reports. Performs other duties as assigned.REQUIRED KNOWLEDGE, SKILLS, ABILITIES & MINIMUM QUALIFICATIONS:The requirements listed below are representative of the knowledge, skills, abilities, and minimum qualifications necessary to perform the essential functions of the position.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A two-year college degree, which can be substituted for three years of relevant work experience. Excellent communication, interpersonal, and customer service skills and legible handwriting. Must be detail oriented and able to work independently with speed and accuracy. Must be able to transition from one application to another based on demand for services. Previous experience interviewing and/or determining client eligibility or customer service environment will be considered. Computer experience and have a working knowledge of Word and Excel. WORK ENVIRONMENT AND PHYSICAL DEMANDS:The physical demand and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to bend, kneel, and crouch. Specific vision abilities required by this job include close vision and distance vision. The noise level in the work environment is usually moderate. The employee must occasionally lift, and/or carry/move objects up to 50 pounds.This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, smart phones, photocopiers/scanners, shredders and filing cabinets.SPECIAL REQUIREMENTSMust pass a criminal history background investigation; however, a conviction of a crime may not necessarily disqualify an individual from this position. CAPECO is a drug free workplace and pre-employment drug screening will be required. Due to federal funding, our drug screenings include the use of marijuana. HOW TO APPLYTo apply for this position, we must receive a completed CAPECO application. You can apply online by visiting our website at www.Capeco-Works.org. We encourage you to apply online; however, paper applications are available at our website or may be picked up at any of our locations.If sending by mail, please make it attention Human Resources. Completed application, optional resume, cover letter and any other required documents can be sent to 721 SE 3rd Street, Suite D, Pendleton, OR 97801.EQUAL OPPORTUNITY EMPLOYERCAPECO does not discriminate in employment opportunities or practices based on race, color, national origin, religion, sex, sexual orientation, gender identity/transgender status, age, disability, veteran or marital status, genetic information or any other characteristic protected by applicable law.