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Director Operations

2 months ago

Nashville, United States TeamHealth Full time

TeamHealth is named among the Top 150 Places to Work in Healthcare by Becker's Hospital Review. Newsweek Magazine recognizes TeamHealth ‘as one of the greatest workplaces for diversity, 2024’

and TeamHealth is also ranked as ‘The World’s Most Admired Companies’ by Fortune Magazine. TeamHealth, an established healthcare organization is physician-led and patient focused. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join us. This position is Remote, but with Travel @ 30%-40% per month. OVERVIEW: The Director of Operations (DOO) serves as the liaison between the client hospital and service line leadership; in this case it is OB support. The DOO , under the direction of the Vice President, Operations is responsible for day-to-day operational performance of all assigned contracts. The DOO’s specific focus is to ensure client and TeamHealth expectations and goals are met. The DOO works in a paired leadership model with the Associate Regional Medical Director (ARMD). The DOO is one of the primary TeamHealth contacts with the client’s administrative leadership. ESSENTIAL DUTIES AND RESPONSIBILITIES: Oversee the day-to-day management of all Programs in assigned region to ensure that programs are run efficiently, and client needs are being met on a day-to-day basis Responsible for implementation and management of service commitments to clients including initial program start-up. Plan and coordinate the operational aspect of the initial phase of the program including hospital registration, clinic issues, equipment list, supply list, etc. Recruit, source, interview candidates for all program positions in coordination with Recruiting and VP, Operations Coordinate training in billing system, policies & procedures, patient flow & tracking, and start-up operations for program coordinators Work closely with the VP, Operations to negotiate and resolve start-up and operational issues when they arise, maintaining the best interest of the Company and commitment to the client Assists in the development of new business Proformas Assist in Client revenue guarantee reconciliations Participates in local Monthly Operating Reviews, MOR, as directed by the VP of Operations Records, Maintains, prepares and distributes departmental documents for Quality review Validation of all needed scorecards/dashboards to effectively monitor practice performance Adheres to Partners in Performance philosophy and ensures standards of documentation are maintained Client Retention Management (CRM) database. Establishes and maintains positive relationships with client stakeholders In accordance with Partners in Performance standards Collaborates and supports integration efforts within all TeamHealth service lines. Contributes to the development of annual budgets and has shared responsibility for appropriate fiscal management of the practice Directly supervises Program Coordinators and Program Managers and develop policies on best practices related to coding and charge entry Formulate policies and procedures at the Program level to ensure compliance with client hospital policies and TeamHealth policies and procedures Work closely with hospital leadership to address any concerns at the site regarding personnel management and any workflow issues, maintain open communication with hospital administration and provide periodic updates to administration to ensure that problems are proactively addressed and promptly resolved Ensure regulatory compliance and safety/privacy regulations are maintained and followed by the program coordinator of every contract. Conduct regular audits and establish measures to maintain ongoing level of performance Provide guidance and input related to scheduling of Clinicians when needed Working closely with Operations, Director of Billing and staff to monitor billing and collections process for each program. Analyze reports from billing system and provide feedback to management. Assist in creating benchmarks for performance measurement Coordinate the development of future objectives for each Program Coordinator and Program Manager tailoring the goals to each program Develop and maintain positive working relationship with contracted clients. Provide reports and presentations to clients on status of start-up and operational issues when needed Provide support to the VP of, Operations troubleshooting issues and providing information when needed Interpret and analyze complex spreadsheets as a tool to monitor performance of each contract in the initial start-up phase Work closely with HR Department to ensure all employees are hired and trained according to Company policies and procedures Ensure continuous improvement in the quality of service provided by the company and contractors of the company Stay abreast of coding changes and improvements to the current practices and trends Other duties as required and assigned by the Vice President, Operations. These may, on occasion, be unrelated to the position described here Job Requirements

QUALIFICATIONS / EXPERIENCE: BA or BS Degree required. MBA or MHA preferred A minimum of 7 to 9 years of experience in a multiple provider practice setting and/or within a hospital Intensive Care Unit at the management level Three years’ experience with coding, billing and collections preferred Professional medical coding certification preferred. Medical scheduling and billing management experience in a practice and/or hospital setting preferred. Substantial experience interacting with health care executives and physicians required Considerable experience coordinating practice efforts with hospitals required. Proven ability to support multiple projects and work with multiple people simultaneously Must have ability to work with sensitive information and maintain confidentiality Must have exposure and experience with health care technology (Electronic Medical Records, Coding software and Practice Management Information Systems). business finances and budgets to aid in the cost management of assigned contracts Effective verbal and written communication Ability to travel on short notice and maintain unpredictable work schedule to meet client needs is required Efficient organization and time management SUPERVISORY RESPONSIBILITIES: Manages Practice Coordinators whose focus is on billing

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