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Customer Service Representative- Specialty Coatings
3 months ago
Job Type
Full-time
Description
BE A PART OF A GREAT TEAM WITH GROWING OPPORTUNITIES
Why Work for Painters Supply & Equipment?
- Weekends off
- Weekday schedule 8am-5pm
- 401(k) program with company match
- Generous benefits package for full time employees:
- Medical, Dental and Vision
- Company paid life and disability insurance
- 3 weeks Paid Time Off
- A great work environment with career advancement opportunities
In business since 1952, Painters Supply & Equipment, Co. is a leading distributor of automotive and specialty paints, coatings, associated products and equipment in the automotive refinish and specialty coatings market. We are proud to supply our customers with world-leading products from manufacturers such as PPG, 3M and Norton. Painters Supply is seeking dedicated and talented people to help provide industry-leading service to our customers and to support our company's fast growth
Requirements
SALES/CUSTOMER SERVICE
- Perform Customer Service activities including telephone and email communication with customers, outside vendors, and internal employees.
- Process incoming Emails, Phone Calls, Quotes, and Purchase Orders to prepare the orders for our production team.
- Provide Inside Sales Support for our outside sales team, (helping with questions, pricing, updates, tracking information, etc).
- Prepare shipping paperwork for orders regarding Domestic and International shipping methods.
- Perform occasional warehouse work to help ensure effective delivery dates to our customers.
- Build and maintain relationships with outside vendors for purchasing materials for the department.
- Conduct self in professional manner to ensure customers' quality and service expectations are met.
- Process sales transactions using POS devices and Company guidelines.
- Properly dispose of waste cans and product in compliance with Company and Governmental regulations.
- Assist staff with periodic or annual store inventories.
- Special projects as assigned.
Approximately 60% of the time sitting, 20% standing, 10% walking, 10% stooping, climbing and kneeling.
ADDITIONAL REQUIREMENTS:
- Bilingual in both English and Spanish
Listed below are the minimum training requirements necessary to become certified in this position.
- Required Courses - Right-to-Know Training
- Recommended Courses - VOC Technical Reference Course
- DOT Regulation Training
- Hazardous Waste Training
- Attend various manufacturer-training seminar and/or training schools. Seminar may be conducted after normal business hours. Training schools may require overnight travel up to five (5) days.
OTHER REQUIREMENTS:
Ability to work all scheduled hours as needed. If usage of employee's own vehicle is required for company business, employee must obtain appropriate insurance per Company Policy. Employee must be licensed and able to operate vehicle in accordance with state law including commercial drivers license if required. Must have acceptable driving record from State Motor Vehicle Bureau.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees so classified. Depending on the experience, training and their development, employee may be given more discretion in carrying out their responsibilities.
