Customer Service Representative
3 weeks ago
Summary
As a Representative with our Customer Service team, you will engage with customers to troubleshoot basic technical issues and provide insights on Brivo's products and services. This remote role works with the second shift team: Monday - Friday, from 11:30 am - 8:00 pm EST. We welcome applications from US-based candidates that are local, hybrid, or fully remote.
Responsibilities
- Act as a customer advocate, collaborating with internal teams to resolve issues promptly
- Handle incoming cases, escalating when necessary to ensure timely resolutions
- Respond to customer inquiries via phone, chat, and email, maintaining high efficiency
- Document customer interactions and solutions in our case management system
- Keep customers informed about critical updates and system change
Qualifications
- 1+ years of call center experience in a technical setting is required
- Industry experience in physical security and access control is a plus
- Proficiency in electronics, networking (TCP/IP), and a keen interest in cloud technology, SaaS, and IoT
- Strong service orientation with a passion for delivering exceptional customer experiences
- Ability to multitask, work independently, and contribute effectively to a team
- Excellent problem-solving skills, organizational/time management abilities, and ownership of issues
- Team-oriented with integrity, dependability, and adaptability
- Empathetic listener with stress management capabilities
- Excellent written and verbal communication skills with a knack for research
- Bilingual fluency in English and Spanish is a plus
- Familiarity with Salesforce or similar CRM platforms is a plus
- Willingness to work occasional Saturdays and/or holidays is preferred
- Employment offers are contingent upon successfully passing a background and credit check; the ability to commit to an initial training schedule (M-F, 9 am-5 pm EST); and the ability to travel to Bethesda, MD to attend New Hire Orientation
The expected total compensation package for this full-time, non-exempt position includes a base pay rate of $20.00 per hour. Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (includes base salary and, where applicable, may include incentive or overtime pay), Brivonians are eligible for benefits & perks (www.brivo.com/about/careers) based on their work locations.
-
Customer Service Representative
6 days ago
Provo, Utah, United States Sam's Club Full timeJoin Our Team as a Customer Service RepresentativeSam's Club is seeking a highly skilled Customer Service Representative to join our team. In this role, you'll be responsible for providing exceptional member service, resolving issues promptly, and ensuring a positive experience for our customers. If you're passionate about delivering outstanding customer...
-
Customer Service Representative
2 weeks ago
Provo, Utah, United States Sam's Club Full timeAt Sam's Club, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role is perfect for those who enjoy working in a fast-paced environment and thrive on providing exceptional service to our members.The estimated salary for this position is $17.25 - $24.00 per hour, depending on...
-
Customer Service Representative
5 days ago
Provo, Utah, United States Domino's Pizza LLC Full timeJob OverviewWe are seeking a talented Customer Service Representative to join our team at Domino's Pizza LLC. In this role, you will be responsible for providing exceptional customer service and creating a positive experience for our customers.
-
Customer Service Representative
5 days ago
Provo, Utah, United States Intermountain Farmers Association Full timeWe are seeking a Customer Service Representative to join our team at the IFA Country Store in Provo, Utah. As a CSR, you will be responsible for providing exceptional customer service, handling customer complaints, and maintaining a positive working relationship with colleagues.Job RequirementsHigh school diploma or equivalent required.Previous customer...
-
Customer Service Representative
6 days ago
Provo, Utah, United States Walmart Full time**About the Role** As a Customer Service Representative at Walmart, you'll be responsible for providing exceptional customer service while ensuring accurate and efficient fulfillment of online customer orders. You will review customer orders, locate and select merchandise on the sales floor, ensure customer orders are filled accurately, smile,...
-
Customer Service Representative
2 weeks ago
Provo, Utah, United States Raising Cane's Full timeRaising Cane's - JobID: 28677030. As a Customer Service Representative at Raising Cane's, you will provide exceptional customer experiences, ensuring all food orders meet our high standards. Key responsibilities include taking orders from customers and processing payments efficiently.Job SummaryThis role is perfect for those who enjoy working in a fast-paced...
-
Customer Service Representative Lead
6 days ago
Provo, Utah, United States Cascade Services, Inc. Full timeAbout the Role:Cascade Services, Inc. is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for communicating with insurance companies and customers regarding vehicle repairs. This role requires strong communication skills, attention to detail, and a passion for delivering...
-
Customer Service Representative
3 months ago
Provo, United States Serenity Healthcare, LLC Full timeCustomer Service Representative Customer Care - Provo, UT - Full Time Life can be extremely difficult to navigate, and many people suffer from depression, anxiety and other mental health challenges. At Serenity, we offer a message of hope and healing to our patients through the incredible cutting-edge technology of TMS and Ketamine. Are you patient and...
-
Customer Service Representative
3 weeks ago
Provo, Utah, United States Caselle Full timeCaselle is seeking a skilled professional to provide top-notch support to our clients. The ideal candidate will possess excellent communication skills, both verbal and written, and be able to quickly learn and apply knowledge as it pertains to software applications.Job SummaryWe are looking for a highly motivated individual to join our team as a Customer...
-
Customer Service Representative
2 months ago
Provo, United States Cascade Services, Inc. Full timeA Customer Service Representative (CSR) provides all the necessary communication to insurance companies and customers in regards to the repair process and whether or not there is any additional damage needing to be repaired on the vehicle. A CSR is a self-motivator who is driven, dedicated, has good work ethic, and understands the importance of great...
-
Customer Service Representative
1 month ago
Provo, Utah, United States U-Haul Full timeU-Haul is seeking a motivated and people-friendly Customer Service Representative to join our team. This role offers an exciting opportunity to work with customers, provide exceptional service, and be part of a supportive team environment.About the JobThis position is a great fit for individuals who enjoy helping others, are willing to learn, and thrive in a...
-
Healthcare Customer Service Representative
3 weeks ago
Provo, Utah, United States ImageNetLLC Full timeAbout the RoleWe are seeking a skilled Healthcare Customer Service Representative to join our team. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and making a positive impact in the healthcare industry.Job SummaryThe successful candidate will play a crucial role in providing timely and...
-
Service Representative
2 weeks ago
Provo, Utah, United States Cascade Services, Inc. Full timeAbout UsCascade Services, Inc. is a leading provider of customer service solutions.">Job SummaryWe are seeking a skilled Service Representative to join our team. As a Service Representative, you will provide exceptional customer service to our clients, ensuring timely and effective communication throughout the repair process.Key Responsibilities:Be on time...
-
Customer Service Representative
2 weeks ago
Provo, Utah, United States Careers Full timeAbout the RoleWe are seeking a highly skilled Customer Care Representative to join our team in Provo, UT. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients through various communication channels. This role is ideal for individuals who enjoy building relationships and resolving issues with a...
-
Customer Experience Representative
2 weeks ago
Provo, Utah, United States Famous Footwear Full timeFamous Footwear is seeking a talented and customer-focused Customer Experience Representative to join its Provo Towne Centre team. As a Customer Experience Representative, you will be responsible for providing an exceptional shopping experience for our customers. Your key responsibilities include greeting customers warmly, building rapport with them to...
-
Customer Service Representative
4 weeks ago
Provo, Utah, United States Utah County Full timeJob SummaryWe are seeking a highly skilled Customer Service Associate to join our team in the Clerk's Office. The ideal candidate will be responsible for providing excellent customer service to members of the public, assisting with marriage licenses, passport applications, and performing other statutory obligations.About the RoleThis is a time-limited...
-
Customer Service Representative
6 days ago
Provo, Utah, United States Domino's Pizza LLC Full timeCompany OverviewDomino's Pizza LLC is a leading pizza delivery company with a presence in North Provo, Utah. As a Customer Service Rep at Domino's, you'll be part of a dynamic team that strives to deliver exceptional customer experiences.">Salary and BenefitsWe offer a competitive salary of $15 per hour, as well as opportunities for advancement and...
-
Customer Service Representative
5 days ago
Provo, Utah, United States Wal-Mart Stores , Inc. Full timeJob Summary:As a Cashier & Front End Services associate at Wal-Mart Stores, Inc., you play a crucial role in ensuring our customers have an exceptional shopping experience. You will be responsible for providing top-notch customer service, processing transactions efficiently, and maintaining a clean and organized store environment.About the Role:This is a...
-
Customer Support Representative
5 days ago
Provo, Utah, United States Caselle Full timeJob SummaryWe are seeking a skilled Customer Support Representative to join our team at Caselle. As a key member of our customer-facing staff, you will be responsible for providing exceptional service and support to our clients through phone, email, and online channels.The ideal candidate will possess excellent communication and interpersonal skills, with...
-
Customer Service Representative
2 weeks ago
Provo, Utah, United States Duncan Aviation Full timeAbout Our TeamWe are a leading provider of maintenance, repair, and overhaul services for business aircraft. Our team is dedicated to delivering exceptional customer service and ensuring the highest level of quality in everything we do.Job DescriptionAs a Ground Service Handler, you will be responsible for providing exceptional customer service to our...