Sr. IT Support Specialist
2 weeks ago
**Sr. IT Support Specialist**
The Sr. IT Support Specialist position is responsible for ensuring that all internal IT systems and functions of the business run smoothly and effectively on a daily basis. This includes both internal user and systems support. This position also helps to set high level IT policy and protocols. This is a regular, full-time position, Monday-Friday, however, the Sr. IT Support Specialist must be flexible and able to work other shifts and weekends as needed.
**Required Qualifications:**
3 to 5 years experience in Active Directory Administration along with Office 365 Administration
Exceptional customer service support and interpersonal skills are required as well as excellent telephone / video etiquette.
Excellent written / spoken communication skills.
Ability to maintain all aspects of the company's technology assets, both administratively and mechanically, with excellent documentation and communication skills
Experience with TCP/IP, DHCP, WINS, DNS, NTFS permissions administration and Server Management.
Experience with Server and Cloud based backup solutions
Apple MacOS and Apple hardware knowledge
SAN/NAS infrastructure experience
Proficient with MS Office Suite
Strong technical troubleshooting skills
Highly motivated and self-driven
Ability to lift a minimum of 50 pounds
Degree in Computer Science or related field, MCSE certification, or equivalent experience
**Primary Responsibilities:**
Active Directory and Office365 Administration - Windows 2008- 2019
Ability to support and maintain Windows PCs
Administrator for VOIP corporate phone system (ShoreTel/Mitel)
Provide technical support to end users and management personnel
Perform daily system monitoring and environmental health checks
Planning, implementation, supporting and maintaining servers, networking infrastructure to prevent productivity and data loss
Troubleshoot and remediate issues impacting the operation of the network infrastructure
Able to implement complex projects and time-sensitive tasks under minimal, or no supervision
Maintain network, endpoint and video security systems
Evaluate and recommend emerging technologies and strategies to increase reliability and manageability
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