Guest Services Agent

2 weeks ago

Washington, United States Hilton Worldwide Full time

Job Description - Guest Services Agent (Part-Time) - Waldorf Astoria Washington DC (HOT0B3HV) Guest Services Agent (Part-Time) - Waldorf Astoria Washington DC ( Job Number: HOT0B3HV ) Work Locations Waldorf Astoria Washington DC 1100 Pennsylvania Avenue NW Washington 20004 Forge your legacy by joining the newest and highly anticipated Waldorf Astoria hotel, located at the epicenter of D.C. on Pennsylvania Avenue, as a Guest Service Agent on the Front Office Team The iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC – reclaiming its position as one of Washington, D.C.’s preeminent addresses where all are welcome. With 263 rooms, 38,000 square feet of event space, and 2 restaurants plus 3 bars, this is the new home for Washington, D.C.’s most consequential events, groundbreaking meetings, and unforgettable experiences. As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her. Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards. Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction. Receive, input, retrieve and relay messages to guests. Classification: Part-Time Shift: Various – must be available to weekdays, weekends, and holidays. Pay Rate: The pay rate for this role is $30.00 per hour and is based on applicable and specialized experience and location. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Customer Focus What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune. We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Access to your pay when you need it through DailyPay. Mental Health Resources. Best-in-Class Paid Time Off (PTO). Go Hilton travel discount program. Supportive parental leave. Matching 401(k). Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount. Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more). Career growth and development. Team Member Resource Groups. Recognition and rewards programs. *Available benefits may vary depending upon property-specific terms and conditions of employment. Schedule Part-time Brand: Waldorf Astoria Hotels & Resorts Job: Guest Services, Operations, and Front Office #J-18808-Ljbffr

  • Guest Service Agent

    4 weeks ago

    Washington, United States HYATT Hotels Full time

    Hyatt Hotels - 2121 M Street NW [Front Desk Agent / Concierge] As a Guest Service Agent at Hyatt Hotels, you'll: Be responsible for checking in and checking out of all hotel guests; Have excellent organization and communication skills as well as superior guest service abilities; Be responsible for cash handling, answering telephones, providing local...

  • Guest Service Agent

    2 months ago

    Washington, United States HYATT Hotels Full time

    Hyatt Hotels - 2121 M Street NW [Customer Service Rep] As a Guest Service Agent at Hyatt, you'll: Be responsible for checking in and checking out of all hotel guests; Have excellent organization and communication skills as well as superior guest service abilities; Be responsible for cash handling, answering telephones, providing local information to guests,...

  • Guest Service Agent

    7 months ago

    Washington, United States Hilton Hotels & Resorts Full time

    . As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel"s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you wou Guest Service, Agent, Guest, Service, Hospitality, Retail

  • Guest Service Agent

    4 weeks ago

    Washington, United States Hilton Washington DC National Mall The Wharf Full time

    Hourly Rate: $26.00/hour A Guest Service Agent should provide our guests with excellent service at the front desk from making the reservation to departure. The Guest Service Agent should respond to guests needs, requests and complaints. The Guest Service Agent should also offer guest rooms, food & beverage outlets and seasonal hotel promotions. ESSENTIAL...

  • Guest Service Agent

    1 month ago

    Washington, United States Auberge Resorts Full time

    Company Description Located in the idyllic town of Washington in Connecticut, Mayflower Inn & Spa is an exquisite country retreat, nestled in 58 acres of beautifully landscaped gardens and woodland. Just two hours' drive from New York City, it is renowned as one of northeast America's most distinguished luxury hideaways. Memories are made easily when you...

  • Ramp Captain

    4 weeks ago

    Washington, Washington, D.C., United States Evolution Parking & Guest Services Full time

    Job OverviewEvolving the guest experience is at the forefront of our operations, and we're seeking a skilled Ramp Captain to lead the charge. As a key member of our team, you'll be responsible for orchestrating the service experience for hotel guests, ensuring that our site's service standards are met or exceeded.Key Responsibilities:Maintain a professional...

  • Guest Service Agent

    4 months ago

    Washington, United States The Morrow Hotel Washington, DC Curio Collection by Hilton Full time

    Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...

  • Guest Service Agent

    2 months ago

    Washington, United States Hilton Full time

    Hilton Hotels - JobID: HOT0AXMP [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Agent

    2 months ago

    Washington, United States Kimpton Hotel Full time

    Guest Service AgentThe hourly pay rate for this role is $19.25-26.00. This rate is only applicable for jobs to be performed in Washington, DC. This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employees pay...

  • Guest Service Agent

    2 weeks ago

    Washington, United States Hilton Full time

    Hilton Hotels - JobID: HOT0B3HW [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Agent

    7 months ago

    Washington, United States Hilton Hotels & Resorts Full time

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Agent, Suite, Guest, Service, Hospitality, Retail

  • Guest Service Ambassador

    4 weeks ago

    Washington, United States The Morrow Hotel Washington, DC Curio Collection by Hilton Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at The Morrow Hotel Washington, DC Curio Collection by Hilton. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide warm and welcoming service...

  • Guest Services Agent

    2 weeks ago

    Washington, United States Hilton Hotels & Resorts Full time

    . As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel"s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you wou Guest Service, Agent, Part-Time, Guest, Processing, Hospitality

  • Guest Service Agent

    2 weeks ago

    Washington, United States Hilton Worldwide Full time

    Job Description - Guest Service Agent - Waldorf Astoria Washington DC (HOT0B3HW) Guest Service Agent - Waldorf Astoria Washington DC ( Job Number: HOT0B3HW Work Locations Waldorf Astoria Washington DC 1100 Pennsylvania Avenue NW Washington 20004 Forge your legacy by joining the newest and highly anticipated Waldorf Astoria hotel, located at the epicenter...

  • Overnight Guest Service Agent

    2 months ago

    Washington, United States Kimpton Hotel Full time

    Overnight Guest Service AgentThe hourly pay rate for this role is $23.00 This rate is only applicable for jobs to be performed in Washington, DC. This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employees pay...

  • Guest Service Ambassador

    4 weeks ago

    Washington, United States Kimpton Hotel Full time

    Job Title: Guest Service AgentJob Summary:We are seeking a highly skilled Guest Service Agent to join our team at Kimpton Hotel Monaco Washington DC. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring a memorable and enjoyable experience.Key Responsibilities:Registration and check-out of hotel guests...

  • Guest Services Agent

    2 weeks ago

    Washington, United States Hilton Full time

    Hilton Hotels - JobID: HOT0B3HV [Front Desk Agent / Concierge] As a Guest Services Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Agent

    7 days ago

    Washington, United States Hilton Full time

    Hilton Hotels - JobID: HOT0B2TR [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Representative

    4 weeks ago

    Washington, United States The Morrow Hotel Washington, DC Curio Collection by Hilton Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at The Morrow Hotel Washington, DC Curio Collection by Hilton. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide warm and welcoming service...

  • Tubing Park Guest Service Agent

    2 weeks ago

    Washington, United States Sugarloaf Mountain Corporation Full time

    Overview Base wages PLUS a seasonal loyalty bonus! The Tubing Park Guest Service Agent we are looking for has an excellent sense of humor, can handle difficult situations with a calm caring manner and knows what it takes to go “above and beyond” for our guests. Come work and play at Seattle’s home mountain, The Summit at Snoqualmie. Located an hour...