NCH Client Services Coordinator

2 weeks ago

Arlington, United States TalentBurst Full time
Client Services Coordinator
6 Months
Training 6:30 am-3pm Pacific Time
Call Center hours; 5a-5pm Pacific
100% remote

Job Description:
  • Looking for candidates with Utilization Management, Oncology, Cardiology, or pharmacy tech experience to intake on complex specialty authorizations.
  • Will be a combo of inbound calls, faxes, and making outbound calls to obtain missing information for needed information.
Responsibilities:
  • The Client Services Coordinator is responsible for processing medical treatment requests in accordance with departmental policies, regulatory requirements, and client contractual agreements.
  • Along with providing exceptional customer service, this role is held accountable to performance metrics to ensure service level agreements are met.
  • This role routinely contacts the physician's offices, Health Plans or patients to complete medical treatment requests.
  • Answers, resolves or escalates incoming telephone, fax, and email inquiries regarding authorization request status, office referrals, eligibility, and general inquiries.
Experience You'll Need (Required):
  • A high school diploma or GED
  • College degree OR practical job experience
  • Ability to sit for the majority of shift
  • Frequent typing, viewing computer monitor, and use of telephone
  • Ability to read, write and speak the English language fluently with patients and providers
  • Attention to detail
  • Proficient written and verbal communication skills
  • Strong customer service skills and professional telephone etiquette
  • Ability to balance workload and prioritize assignments Self-motivated with the ability to work under minimal supervision
  • Team oriented, demonstrates a strong work ethic and committed to productivity
Manager's Notes:
  • Stability is key: immediately turned down 'job-hoppers'
  • Consistency in roles: not going back and forth from one type of position to another (so on and so forth)
  • Experience: related to UM or claims space highly preferred
  • Nursing Licenses: will be passed over as they are overqualified for the role and will likely fall off

  • Physician NCH Medical Group

    2 months ago

    Arlington Heights, Illinois, United States Northwest Community Healthcare Full time

    Reporting to Vice President Physician Operations or designee, provides comprehensive physician services to assess, diagnose, plan and treat a wide range of patients with health issues/illness or injury within NCH facilities or NCH Medical Group locations. Collaborates with inter-disciplinary healthcare team to provide comprehensive clinical coordination of...

  • Physician NCH Medical Group

    2 months ago

    Arlington Heights, United States Northwest Community Healthcare Full time

    Reporting to Vice President Physician Operations or designee, provides comprehensive physician services to assess, diagnose, plan and treat a wide range of patients with health issues/illness or injury within NCH facilities or NCH Medical Group locations. Collaborates with inter-disciplinary healthcare team to provide comprehensive clinical coordination of...

  • Physician- Breast Surgery w/ Oncoplastics

    2 weeks ago

    Arlington Heights, United States NCH Full time

    Reporting to Vice President Physician Operations or designee, provides comprehensive physician services to assess, diagnose, plan and treat a wide range of patients with health issues/illness or injury within NCH facilities or NCH Medical Group locations. Collaborates with inter-disciplinary healthcare team to provide comprehensive clinical coordination of...

  • Consult Liaison Physician- Psychiatry

    2 weeks ago

    Arlington Heights, United States NCH Full time

    Reporting to Vice President Physician Operations or designee, provides comprehensive physician services to assess, diagnose, plan and treat a wide range of patients with health issues/illness or injury within NCH facilities or NCH Medical Group locations. Collaborates with inter-disciplinary healthcare team to provide comprehensive clinical coordination of...

  • Primary Care Physician- Arlington Heights

    4 days ago

    Arlington Heights, United States NCH Full time

    Reporting to Vice President Physician Operations or designee, provides comprehensive physician services to assess, diagnose, plan and treat a wide range of patients with health issues/illness or injury within NCH facilities or NCH Medical Group locations. Collaborates with inter-disciplinary healthcare team to provide comprehensive clinical coordination of...

  • Specialty Care Physician- Outpatient Neurology

    2 weeks ago

    Arlington Heights, United States NCH Full time

    Reporting to Vice President Physician Operations or designee, provides comprehensive physician services to assess, diagnose, plan and treat a wide range of patients with health issues/illness or injury within NCH facilities or NCH Medical Group locations. Collaborates with inter-disciplinary healthcare team to provide comprehensive clinical coordination of...

  • MRI Technologist, Full time, Nights

    5 days ago

    Arlington Heights, United States NCH Full time

    Shift: Full time, Nights, Weekend as needed Reporting to the Director of Radiology/Imaging with accountability to the Manager and the Team Facilitator and under the direction of the radiologists, performs MRI procedures with minimal supervision; documents procedures and maintains patient records; maintains patient safety. 1. Performs all established MRI...

  • Client Service Coordinator

    4 days ago

    Arlington, United States Banfield Pet Hospital Full time

    Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and...

  • Client Service Coordinator

    4 weeks ago

    Upper Arlington, United States Banfield Pet Hospital Full time

    SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming,...

  • Client Services Coordinator

    5 days ago

    Arlington, United States Audacia Strategies Full time

    Company Description We help businesses change, lead, and succeed. Audacia Strategies makes change matter. We maximize the value of our clients' transformations by helping them communicate with authority and empathy to drive performance and create competitive advantage. Bold Actions, Audacious Results. Audacia's team works with agility and purpose everywhere...

  • Client Service Coordinator

    1 month ago

    Upper Arlington, United States Banfield Pet Hospital Full time

    If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical...

  • Client Service Representative

    3 weeks ago

    Arlington, United States Displays Fine Art Services Full time

    **Client Service Representative** Sales Arlington, Texas Minimum Experience **Experienced** is a fine art handling company located in the DFW area. We provide museum-quality storage, transit, installation of artwork to many of the world's finest museums, institutions, private collectors, corporations, and galleries. We are looking for a Client Service...

  • Client Service Coordinator

    2 weeks ago

    Upper Arlington, United States Banfield Full time

    S UMMARY OF J OB P URPOSE AND F UNCTION The Client Service Coordinator ("CSC") drives the f low of clients and p ets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and p ets), ensures good communication with associates and clients, and coord inates the care of clients and p ets in a hap py,...

  • Nuclear Med Technologist

    5 days ago

    Arlington Heights, United States NCH Full time

    Shift: Hourly on call, Days, Rotating weekend, with Call rotation Reporting to the Director of Radiology/Imaging with accountability to the team facilitator and the team, performs diagnostic Nuclear Medicine procedures; monitors patient's condition; maintains department equipment and supplies. 1. Performs diagnostic nuclear medicine procedures assigned by...

  • Specialty Care Physician- Outpatient Cardiology

    2 weeks ago

    Arlington Heights, Illinois, United States Northwest Community Healthcare Full time

    Reporting to Vice President Physician Operations or designee, provides comprehensive physician services to assess, diagnose, plan and treat a wide range of patients with health issues/illness or injury within NCH facilities or NCH Medical Group locations. Collaborates with inter-disciplinary healthcare team to provide comprehensive clinical coordination of...

  • Non-Invasive Cardiologist

    2 weeks ago

    Arlington Heights, United States Northshore Full time

    JOB DESCRIPTION Reporting to Vice President Physician Operations or designee, provides comprehensive physician services to assess, diagnose, plan and treat a wide range of patients with health issues/illness or injury within NCH facilities or NCH Medical Group locations. Collaborates with inter-disciplinary healthcare team to provide comprehensive clinical...

  • GI Hospitalist

    4 days ago

    Arlington Heights, United States Northshore Full time

    Reporting to Vice President Physician Operations or designee, provides comprehensive physician services to assess, diagnose, plan and treat a wide range of patients with health issues/illness or injury within NCH facilities or NCH Medical Group locations. Collaborates with inter-disciplinary healthcare team to provide comprehensive clinical coordination of...

  • Specialty Care Physician- Outpatient Cardiology

    4 weeks ago

    Arlington Heights, United States Northwest Community Healthcare Full time

    Reporting to Vice President Physician Operations or designee, provides comprehensive physician services to assess, diagnose, plan and treat a wide range of patients with health issues/illness or injury within NCH facilities or NCH Medical Group locations. Collaborates with inter-disciplinary healthcare team to provide comprehensive clinical coordination of...

  • Physician- Breast Surgery w/ Oncoplastics

    4 weeks ago

    Arlington Heights, United States Northwest Community Healthcare Full time

    Reporting to Vice President Physician Operations or designee, provides comprehensive physician services to assess, diagnose, plan and treat a wide range of patients with health issues/illness or injury within NCH facilities or NCH Medical Group locations. Collaborates with inter-disciplinary healthcare team to provide comprehensive clinical coordination of...

  • Specialty Care Physician- Outpatient Neurology

    2 weeks ago

    Arlington Heights, United States Northwest Community Hospital Full time

    Reporting to Vice President Physician Operations or designee, provides comprehensive physician services to assess, diagnose, plan and treat a wide range of patients with health issues/illness or injury within NCH facilities or NCH Medical Group locations. Collaborates with inter-disciplinary healthcare team to provide comprehensive clinical coordination of...