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Cafe Ambassador

1 month ago

Washington, United States Capital One Full time

The Experience:

Are you someone who finds their purpose in helping others? Do you love connecting with other people? We're looking for people who'd like to turn it into a meaningful career. As a Cafe Ambassador, you're at the heart of the Capital One community. You'll introduce cafe goers and customers to our best-in-class services, create memorable experiences and drive brand awareness at our Cafes. Every day is an opportunity for you to introduce people to Capital One. It's a place where we move dreams forward, a chance for you to help make financial freedom a reality for everyone in our community. But while great customer service is where it starts, development means everything. Here, you'll find yourself working alongside a team of supportive, caring people. Your own kind of community, where you can learn and grow with opportunities to move within the company. The Benefits:

At Capital One, you join a complete benefits program. Our unique benefits and enrollment programs are designed to help you be your happiest, healthiest self. It's backed by our belief that great work doesn't mean sacrificing your well-being. It's part of our mission to set the standard for personal flexibility, so you can grow here and at home. Here's what we are looking for in you:

Are you an outgoing, self-driven individual who thrives on building connections and having meaningful conversations with people? Do you value strong teamwork, problem-solving, and creating thoughtful customer experiences? This could be the perfect role for you Responsibilities:

Bring the Cafe experience and our brand to life by helping to create an inclusive environment where all customers and team members feel welcome Proactively engage with customers and the community in all areas of the Cafe whether you're helping people with tech challenges, showing off our cool services and products, or having deeper conversations about their financial journeys Guide customers through goal setting by meeting them where they are and advocating for better financial literacy through discovery and Capital One resources Be a team player and work with an energized team of Ambassadors helping to inspire teammates as they inspire you Stay curious, adaptable and have a desire to learn and grow through self-development Continually learn new digital and technical skills Partner with local businesses, nonprofits, charities, and the Engagement team to plan events both inside and outside of the Cafe Volunteer within the community and be an advocate for financial literacy Basic Qualifications:

High School Diploma, GED, or Equivalent Certification At least 1 year of Retail, Sales, or Customer Service experience Preferred Qualifications:

Associate's degree At least 2+ years of Retail or Customer-facing experience Proficient in G-Suite Strong written and oral communication skills

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