Customer Service Technician

3 weeks ago

Quincy, United States Ingersoll Rand Full time

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

 

We have an opportunity available for a Customer Service Technician at our Industrial Products Group-Americas headquarters in Quincy, Ilinois. This position involves detailed interaction with internal and external customers including issuing quotations, order entry, and communicating delivery schedules. It involves communicating clearly with all internal departments and customers/distributors outside the company on a daily basis.

Responsibilities:
•    Product and/or customer service-related experience is a must.
•    Provide First Class Customer Service & Support by e-mail and phone.
•    Ability to handle multiple tasks in an efficient and professional manner.
•    Able to interact and coordinate with internal company resources and vendor resources to resolve issues for customers and distributors.
•    Robust analytical skills to aid in assessing customer needs coupled with the ability to solve problems will enhance the incumbent’s performance.
•    Some mechanical aptitude and a knowledge of our products will be required.
•    SAP knowledge and experience, especially dealing with customers, customer orders, ABAP queries and service notifications is a plus.

Basic Qualifications:

•    Bachelor’s Degree in Business, Marketing, or Technical related field is preferred
•    Excellent written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive, and effective manner is required.
•    Ability to use Microsoft Word, Excel, and Power Point

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

PandoLogic. Keywords: Customer Service Representative, Location: Quincy, IL - 62301

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