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Customer Service Associate

4 months ago

Quincy, United States Trust1services Full time

in **Quincy, MA** is calling all motivated dispatchers to apply to join our amazing CSR and dispatching team as a **full-time Customer Service Associate / Dispatch Specialist**We are a home services company that provides a **challenging, engaging, and exciting environment** for all of our employees. We pay our Customer Service Associates / Dispatch Specialists a **competitive wage** of **$16 - $20/hour**. Our CSR and dispatching team also enjoys **great benefits**, including **medical, dental, vision, life, a retirement plan, overtime, paid birthdays off, paid vacations, and bonuses**. We also make it easy to apply for this dispatcher opportunity with our initial **quick mobile-optimized application**. If we have your attention, please continue reading**Trust 1 Services**

**WHY YOU SHOULD JOIN OUR TEAM**

**ABOUT TRUST 1 SERVICES**

With generations of experience delivering the highest quality HVAC and plumbing services to thousands of customers, we are fully dedicated to maintaining our position as MA's #1 rated service company As a recipient of Angie's List Super Service Award, we deliver a service our clients can always trust. We practice excellent safety, honesty, and integrity with our customers and always try to do the right thing for them. With our world-class customer service and guaranteed high-quality workmanship, we strive to exceed each client's expectations

We have a great team of professionals who like us, also value honesty, teamwork, and purpose. They play a key role in our growth and success, so we ensure that we are a great place to work at. We provide our team with an **excellent benefits package, an uplifting work environment, and opportunities for growth and advancement**

**YOUR LIFE AS A CUSTOMER SERVICE ASSOCIATE / DISPATCH SPECIALIST**

This full-time dispatcher position typically works **Tuesday to Saturday, from 12 PM - 8 PM**.

As a Customer Service Associate / Dispatch Specialist, you are the voice of our company and the first person our customers meet You bring in customers to our business and ensure that we meet their needs. This is usually done over the phone. You also help organize the day of our service experts. This dispatch position interacts with people all day, so you make sure that you handle any of their questions or concerns promptly and professionally Sometimes customers are happy and sometimes they're not. No matter what the circumstances are, you kindly help them and find solutions. You also inform technicians and fill their day with service calls. Your patience and enthusiastic energy keep customers coming back. You send texts or emails, use the phones, and utilize our scheduling system. **You enjoy finding solutions for our customers and dispatching technicians to finish the job**

**WHAT WE NEED FROM YOU**

* Good interpersonal and communication skills

* Good phone etiquette

If you can meet these requirements and perform this dispatcher job as described above, we would be happy to have you as part of our CSR and dispatching team

Location: 02169

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