Technical Support Specialist I

3 weeks ago


Birmingham, United States MAU Workforce Solutions Full time
The Helpdesk Analyst II serves as the primary point of contact for employees seeking technical assistance and issue resolution. 3Ci is looking for a combination of strong technical skills and exceptional customer service to ensure timely resolution of incidents and fulfillment of service requests. While currently remote, this position may transition to a hybrid model in the future. The day-to-day experience is providing phone support for Client employees, assisting with their Technology needs.

Required Education and Experience
  • Bachelor's degree in a technology-related field preferred
  • 1 - 3+ years of experience in a computer/technology field preferred
General Requirements
  • Exceptional analytical and problem-solving abilities
  • Ability to manage multiple tasks and priorities independently
  • Strong customer service, oral, and written communication skills
Preferred Requirements
  • Thorough knowledge of information technologies and infrastructure
  • Understanding of LAN/WAN technology
  • Familiarity with mainframe technology and access technologies
  • Knowledge of Remedy Event Management System
Essential Functions
  • Provide frontline support to Client employees for technology-related issues and service requests
  • Document all incidents thoroughly for trend analysis and call avoidance purposes
  • Troubleshoot and resolve technical issues promptly and effectively
  • Develop and implement solutions to recurring problems
  • Collaborate with internal teams to escalate complex issues when necessary
  • Adhere to core business hours of operation (Monday - Friday 5:00 AM to 6:00 PM Central) and potentially work shifts as required
  • Perform other tasks as required


  • Birmingham, United States Apt Full time

    We are seeking a Tier 1 Technical Support Specialist to provide prompt and effective technical assistance for our client. The ideal candidate will have a strong technical background, excellent problem-solving skills, and outstanding customer service abilities. You will be responsible for resolving technical issues, providing product support, and ensuring...


  • Birmingham, United States Birmingham Water Works Full time

    Job Information Job Title: Technical Support Analyst I Department: Information Technology Reporting Relationship: Systems Support Supervisor FLSA Status: Exempt Grade: H General Responsibilities Responsible for daily supporting the organization's end-user laptops, desktops, mobile devices and applications. Interface with internal customers and various...


  • Birmingham, United States Rezult Group, Inc Full time

    Rezult continues to make great strides toward enhancing the technology community nationwide. We are consistently looking for qualified professionals to join us in achieving success. Currently we are searching for a IT Support Specialist to fulfil an immediate vacancy. This is a contract to hire position with conversion eligibility after 6 months of...


  • Birmingham, United States Genesis Technical Staffing, Inc. Full time

    Job DescriptionJob DescriptionGenesis Technical is seeking a QA - Validation Specialist for a plant position in Birmingham, Alabama.The Qualification / Validation Specialist helps develop, execute, analyze data and prepare summary reports as applicable to assigned projects.  The specialist will work under the guidance of a senior specialist or project lead...


  • Birmingham, United States Hearst Full time

    Job DescriptionBroadcast IT SpecialistWVTM-TV, the NBC affiliate in Birmingham, Alabama is looking for an IT Specialist to join our station. You will help oversee the IT operations at our station and work with a collaborative team in a fast-paced environment. The IT Specialist reports to the IT Manager and performs daily maintenance on computers, virtual...

  • IT Technician I

    1 month ago


    Birmingham, United States Abacus Technologies Full time

    Job DescriptionJob DescriptionThe IT Technician I position is an entry level position ideal for someone who has a passion for providing high quality support, enjoys communicating with customers and is driven by solving technical problems. You will make an immediate impact by diagnosing, troubleshooting and resolving technical issues. If you are a critical...


  • Birmingham, United States Children's of Alabama Full time

    The Customer Support Specialist is responsible for providing a positive customer support experience while providing first tier communications support utilizing various methods of communications with limited supervision. Responsibilities will include Support Specialist, Support, Specialist, Customer, Communications, Healthcare, Business Services

  • Loan Specialist I

    23 hours ago


    Birmingham, United States ServisFirst Bank Full time

    Job DescriptionJob DescriptionAt ServisFirst, Our Name is Our Mission. DUTIES AND RESPONSIBILITIESThe Loan Specialist I – Due Diligence is responsible for assembling loan documentation for commercial and consumer loans in accordance with regulatory requirements and Bank policy. Loan packages must be completed accurately and forwarded for further processing...


  • Birmingham, United States Revere Full time

    POSITION SUMMARY/OBJECTIVE: This position is responsible for efficiently designing, testing, implementing, and completing projects while meeting project specifications and budget requirements. As a Control System Specialist I, you will work in areas of project implementation including panel design, hardware selection, programming, testing, and site support....


  • Birmingham, United States Children's of Alabama Full time

    Job Summary The Customer Support Specialist is responsible for providing a positive customer support experience while providing first tier communications support utilizing various methods of communications with limited supervision. Responsibilities will include screening and routing users to appropriate assigned areas, creating tickets and escalating to...

  • IT Specialist

    3 weeks ago


    Birmingham, United States Universal Health Services Full time

    Information Technology Specialist Universal Health Services, Inc., one of the nations largest and most respected providers of hospital and healthcare services, has built an impressive record of achievement and performance. Growing steadily since its Specialist, IT, Information Technology, Behavioral Health, Technical Support, Computer Science, Healthcare


  • Birmingham, United States The University of Alabama at Birmingham Medicine Full time

    The Employment Specialist I coordinates the front desk operations for the Employment/ Talent Acquisition Department. The Employment Specialist l performs candidate onboarding and support responsibilities as delegated by the Employment Services Leader Talent, Talent Acquisition, Specialist, Leadership, Acquisition, Healthcare


  • Birmingham, United States Reliant Media Full time

    Job DescriptionJob DescriptionAre you ready to immerse yourself in a dynamic role that combines technical expertise with creative flair in audio-visual design? Reliant Media, located in the vibrant city of Birmingham, AL, is seeking a full-time AV Engineering Specialist - AV Design Engineer to join our innovative team!THE MANY PERKS OF JOINING OUR TEAMAs an...


  • Birmingham, United States Lyons HR, LLC Full time

    Job DescriptionJob DescriptionOverviewThe Tier 2 Technician is a critical role within our MSP, providing advanced technical support and troubleshooting services for our clients. This position acts as a second line of support, handling more complex issues that cannot be resolved by Tier 1 support. The ideal candidate is a problem-solver with deep technical...


  • Birmingham, United States Path Engineering Full time

    Role As a Technical Sales Engineer (also known as Sales Engineer, Technical Sales Specialist), you'll be responsible for promoting and selling products to customers in various markets. You'll understand the client’s technical requirements, propose solutions, secure sales, and develop new business growth. You'll also utilize your blueprint reading skills,...


  • Birmingham, United States Path Engineering Full time

    Job DescriptionJob DescriptionRoleAs a Technical Sales Engineer (also known as Sales Engineer, Technical Sales Specialist), you'll be responsible for promoting and selling products to customers in various markets. You'll understand the client’s technical requirements, propose solutions, secure sales, and develop new business growth. You'll also...


  • Birmingham, United States Medsurg Sales Staffing Full time

    Job DescriptionJob DescriptionDescriptionProvide clinical, technical and product knowledge support to existing and potential customers. Build and maintains solid customer relationships and provides customer training at all levels. Is responsible for key customer reports as required to support products and service.Qualifications• B.S. in Nursing, Science or...


  • Birmingham, United States noor staffing Full time

    Job DescriptionJob DescriptionPosition: Insurance Support Specialist, RoofingLocation: 4 days in office / 1 day remoteSalary: $70,000 DOE + commissions + PTO + full medical, dental, visionDescriptionWhat is it like to work at a fast-growing roofing company with innovation, opportunities, and dynamic atmosphere? Join us and find out!Our client has been voted...


  • Birmingham, United States LMK Recruiting Solutions Full time

    Why work for Wilson Computer Support?Are you seeking an employer who values your exceptional work ethic and a can-do attitude? Do you long for a positive work culture where you'll be backed by a motivated team? Look no further! We are not your typical IT solutions provider. We go above and beyond by delivering tailor-made, end-to-end solutions that cater to...


  • Birmingham, United States LMK Recruiting Solutions Full time

    Why work for Wilson Computer Support?Are you seeking an employer who values your exceptional work ethic and a can-do attitude? Do you long for a positive work culture where you'll be backed by a motivated team? Look no further! We are not your typical IT solutions provider. We go above and beyond by delivering tailor-made, end-to-end solutions that cater to...