Technical Support Specialist I
3 weeks ago
Required Education and Experience
- Bachelor's degree in a technology-related field preferred
- 1 - 3+ years of experience in a computer/technology field preferred
- Exceptional analytical and problem-solving abilities
- Ability to manage multiple tasks and priorities independently
- Strong customer service, oral, and written communication skills
- Thorough knowledge of information technologies and infrastructure
- Understanding of LAN/WAN technology
- Familiarity with mainframe technology and access technologies
- Knowledge of Remedy Event Management System
- Provide frontline support to Client employees for technology-related issues and service requests
- Document all incidents thoroughly for trend analysis and call avoidance purposes
- Troubleshoot and resolve technical issues promptly and effectively
- Develop and implement solutions to recurring problems
- Collaborate with internal teams to escalate complex issues when necessary
- Adhere to core business hours of operation (Monday - Friday 5:00 AM to 6:00 PM Central) and potentially work shifts as required
- Perform other tasks as required
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