Application Specialist

What's in it for you? Hospice offers a Robust Total Rewards Package

Employer 401k contribution regardless of employee participation, and match on employee contributions there after

Health Insurance with vision component copayment plan, or high deductible plan (FT status)

HSA with high deductible health plan twice annual Employer contribution (FT status)

Dental Insurance (FT status)

Flexible Spending Account (FT status)

Paid Time Off PTO & NYS Sick Leave

Tuition Assistance Program

And Much More

The Application Specialist will collaborate with the Administrative Team and Clinical Informatics Specialist to provide support of the Electronic Medical Record and Billing Systems along with other related applications that may intersect with this application. The position will optimize the use of the EMR/Billing System to promote improvement in patient care, user satisfaction, and quality outcomes. A full understanding of the functionality and ability to apply it is necessary. This individual will have basic knowledge of relational databases and how data supports the clinical and business needs of the organization. The ability to understand work flow and translate that into effective, efficient, and safe utilization of the application is essential.

Essential Duties and Responsibilities of an Application Specialist:

Fully understand the electronic medical record and billing system to apply the functionality appropriately while providing excellent customer service to key stakeholders that use the application.

Assist in the design, delivery, implementation, and improvement of the electronic medical record/billing system. This includes upgrades, enhancements or third-party products that enhance overall user experience.

Identify performance improvement opportunities and address gaps between functionality and user needs.

Develop and implement role-based securities and effectively manage users of the application(s).

Troubleshoot problems with the application and resolve timely.

Collaboratively work with the clinical and business leaders in the organization to optimize use of the EMR/Billing system(s).

Act as a technical liaison for the implementation of new features and functionality.

Evaluate data quality, in collaboration with leadership and analytics, and adjust the application to support analytic requirements.

Identify ways to automate data processing and data migration.

Supports the revenue cycle process improvement efforts by collaborating with leadership and the finance team.

Accepts other duties or projects assigned by management which relate to the implementation and application of clinical information technology

Qualifications of an Application Specialist:

Education / Certification

Bachelor of Science or equivalent experience.

Experience

2 to 3 years of experience with business and/or EMR software applications, a working knowledge of computer and network operations and an understanding of system and data flow preferred.

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