Certified Medical Assistant/ Patient Services Rep

3 days ago

Lexington, United States Chi Full time
Overview

CHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky. Our full service network delivers a variety of Primary Care Services including Family Internal Geriatric and Pediatric Medicine in addition to several specialties to deliver custom care based on the unique needs of our patients.

Responsibilities

CHI Saint Joseph Health starts out with one goal at our core- Excellent care, delivered with compassion, for all in need. Working with CHI Health provides employees with the opportunity to positively affect the health and well-being of entire communities. By uniting 'Healing and Humankindness' we work together with our physicians and health care experts to provide the best care experience to our patients and the communities we serve.

As part of the CHI Health team you'll work in a culturally diverse environment that supports your success and career development. The Contact Center Rep position is the first point of entry for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors. As a CHI Health Contact Center Rep your role is to provide prompt, accurate, courteous and helpful phone and related assistance to all callers through a variety of communication channels including voice, chat, email and text. A Contact Center Rep may also perform a variety of other duties including care coordination, outbound calls, processing referrals and authorizations but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete an accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic appointment management system, EHR, and contact center systems. In addition, may assist with referrals and authorizations. As the first point of patient contact your role is to provide effective patient experiences with an emphasis on first contact resolution in a culture of 'yes'. Contact Center Representatives may assist with patient calls from multiple locations and specialties, and hours may vary as needed.

Expectations:
  • 1 Patient Services
    • 1.1 Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions,
      phone numbers, hours of operations, other departments, such as billing, etc.). Process all phone, fax, email, and other
      communication channel requests with an emphasis on efficiency and accuracy.
    • 1.2 As appropriate, assist new members with introduction to and explanation of available services, processes and availability
      of providers
    • 1.3 Update patients of the status of their referral or authorizations.
    • 1.4 Answers, screens, and processes a high volume of incoming calls in a professional manner. Directs patient access to the
      practice by scheduling and canceling patient appointments for a multiple providers.
    • 1.5 Utilizes and adheres to a phone script, clinical decision trees and scheduling criteria following department guidelines.
      Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and
      urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource.
    • 1.6 Communicates, to patients and internal and external ordering physicians' offices, complex exam preparations instructions
      including, but not limited to, pre-procedure laboratory test requirements and other necessary preparations instructions.
    • 1.7 Sends out accurate and complete communication to physicians or other healthcare providers.
  • 2 First Contact Resolution
    • 2.1 Determine the reason for the call and assist the caller with their questions, concerns or problems with the focus on first
      call resolution. Facilitate patient issue-resolution by referring the matter to an issue/content expert. Escalate the matter to
      a supervisor, request the appropriate information or take appropriate action so that the issue expert is able to effectively
      resolve the matter.
  • 3 Contact Handling
    • 3.1 Ability to comprehend and communicate clearly and effectively (both verbally and in writing) with medical center staff,
      patients, families, and other internal and external customers.
  • 4 Flexibility
    • 4.1 Ability to perform essential job functions with a high degree of independence, flexibility, and creative problem solving.

Qualifications

Required Education

High school graduate, GED, or equivalent

Required Minimum Knowledge, Skills and Abilities

Experience with computer systems required, including web based applications.

Required Location

Kentucky

PREFERRED Qualifications

Experience in a patient-focused healthcare environment. 1 year experience in high volume multichannel contact center

  • Patient Services Rep

    1 month ago

    Lexington, United States Chi Full time

    Overview CHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky. Our full service network delivers a variety of Primary Care Services including Family Internal Geriatric and...

  • Patient Services Rep

    4 months ago

    Lexington, United States Chi Full time

    Overview CHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky. Our full service network delivers a variety of Primary Care Services including Family Internal Geriatric and...

  • Patient Services Rep

    4 months ago

    Lexington, United States CommonSpirit Health at Home Full time

    **Overview**CHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky. Our full service network delivers a variety of Primary Care Services including Family Internal Geriatric...

  • Patient Services Rep

    4 months ago

    Lexington, United States CommonSpirit Health at Home Full time

    Overview CHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky. Our full service network delivers a variety of Primary Care Services including Family Internal Geriatric...

  • Patient Services Rep

    4 months ago

    Lexington, United States CommonSpirit Health at Home Full time

    **Overview** CHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky. Our full service network delivers a variety of Primary Care Services including Family Internal Geriatric...

  • Patient Services Rep

    1 month ago

    Lexington, United States Chi Full time

    Overview CHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky. Our full service network delivers a variety of Primary Care Services including Family Internal Geriatric and...

  • Customer Service Rep

    2 weeks ago

    Lexington, United States VITUS Search Group Full time

    We are seeking a New Customer Service Rep for our team in Lexington Up to $18/hr Great team and Great Leader! You will love this team A Customer Service Representatives primary duty is to support customers. To fulfill this main responsibility, they Customer Service, Service, Retail, Staffing, Customer

  • Certified Medical Assistant

    3 days ago

    Lexington, United States Catholic Health Initiatives Full time

    **Overview** Saint Joseph East is a 217-bed full-service community hospital located in the rapidly growing southeastern section of Lexington Kentucky. We provide care for patients in Fayette and surrounding counties. At Saint Joseph East ambulatory surgery 24-hour emergency care and womens health services are supported through a vast array of inpatient and...

  • Medical Assistant

    1 week ago

    Lexington, United States Wellward Medical Full time

    Benefits: 401(k) 401(k) matching Dental insurance Health insurance Wellward Regenerative Medicine is seeking the perfect candidate for our Medical Assistant position! Wellward Medical is a Lexington, KY based Integrative Health Clinic which offers Orthopedic and Sports Medicine, Pain, Mental Health, Functional & Lifestyle Medicine. We focus on methods...

  • Certified Medical Assistant II

    3 days ago

    Lexington, United States Catholic Health Initiatives Full time

    **Overview** CHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky. Our full service network delivers a variety of Primary Care Services including Family Internal Geriatric...

  • Float Certified Medical Assistant II

    3 months ago

    Lexington, United States Catholic Health Initiatives Full time

    **Overview** CHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky. Our full service network delivers a variety of Primary Care Services including Family Internal...

  • Float Certified Medical Assistant II

    3 days ago

    Lexington, United States Chi Full time

    Overview CHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky. Our full service network delivers a variety of Primary Care Services including Family Internal Geriatric...

  • Certified Medical Assistant FT

    2 weeks ago

    Lexington, United States Novant Health Urgent Cares LLC Full time

    Title: Certified Medical Assistant Location: Doctors Care Red Bank Status: Full-Time Who Are We? UCI Medical Affiliates, Inc. (UCI), located in Columbia, South Carolina, provides non-medical management and administrative services to 50+ Doctors Care urgent care centers and 20+ Progressive Physical Therapy facilities located throughout South Carolina. For...

  • Customer service rep

    1 month ago

    Lexington, United States Randstad Full time

    We are currently hiring for Customer Service Reps at our client in Lexington! These are temp positions with opportunity for extension and permanent placement! Position requires onsite work for at least 8 months of training and then has potential to be Hybrid role. Must have open availability and flexibility work a schedule between the hours of 6:00am-10:30pm...

  • Certified Medical Assistant FT

    2 weeks ago

    Lexington, United States Novant Health Urgent Cares LLC Full time

    Title: Medical AssistantLocation: Doctors Care Lexington WestStatus: Full-TimeWho Are We?UCI Medical Affiliates, Inc. (UCI), located in Columbia, South Carolina, provides non-medical management and administrative services to 50+ Doctors Care urgent care centers and 20+ Progressive Physical Therapy facilities located throughout South Carolina. For decades our...

  • Field Service Rep

    4 weeks ago

    Lexington, United States Enovis Full time

    Job Description:At Enovis we sweat the little things. We embrace collaboration with our partners and patients, and we glory in the grind of scientific excellence - with the goal of transforming medical technology as we know it. Because that‘s how we change the lives of patients for the better. And that‘s how we create better together.Job Title:Field...

  • Field Service Rep

    3 weeks ago

    Lexington, United States Enovis Full time

    Job Description:At Enovis we sweat the little things. We embrace collaboration with our partners and patients, and we glory in the grind of scientific excellence - with the goal of transforming medical technology as we know it. Because that‘s how we change the lives of patients for the better. And that‘s how we create better together.Job Title:Field...

  • Certified Medical Assistant

    2 weeks ago

    Lexington, United States Novant Health Full time

    Overview: To coordinate and assist the provider to ensure safe quality/cost effective service and care for the people within the practice population. Come join a remarkable team where quality care meets quality service, in every dimension, every time. #JoinTeamAubergine #NovantHealth Let Novant Health be the destination for your professional growth. At...

  • Medical Assistant

    1 week ago

    Lexington, United States Wellward Medical Full time

    Benefits: 401(k) 401(k) matching Dental insurance Health insurance Wellward Regenerative Medicine is seeking the perfect candidate for our Medical Assistant position! Wellward Medical is a Lexington, KY based Integrative Health Clinic which offers Orthopedic and Sports Medicine, Pain, Mental Health, Functional & Lifestyle Medicine. We focus on methods...

  • Certified Medical Assistant FT

    2 weeks ago

    Lexington, United States Novant Health Urgent Cares LLC Full time

    Title: Medical Assistant Location: Doctors Care Lexington West Status: Full-Time Who Are We? UCI Medical Affiliates, Inc. (UCI), located in Columbia, South Carolina, provides non-medical management and administrative services to 50+ Doctors Care urgent care centers and 20+ Progressive Physical Therapy facilities located throughout South Carolina. For...