Customer Care Specialist

1 month ago

Tempe, United States Express Flooring LLC Full time
Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service.

As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees.

If you are ready to take on challenges, demonstrate your problem-solving skills, and genuinely care about providing exceptional service, we invite you to join our team at Express Flooring.

We are seeking a motivated and customer-focused individual to join our team as a Customer Project Specialist. As a vital member of our operations department, you will be responsible for managing and maintaining positive relationships with our valued clients. Your primary objective will be to provide exceptional customer support, address inquiries, and resolve issues promptly, while utilizing our company values of problem solving, likability, ambition and caring to ensure customer satisfaction and loyalty.

Responsibilities
  • Customer Engagement: Interact with customers via multiple communication channels (phone, email, chat and text) to provide information, assistance, and support regarding their accounts, products, and services.
  • Issue Resolutions: Investigate and resolve customer inquiries, concerns, and complaints in a timely and efficient manner. Collaborate with relevant departments to ensure swift issue resolution while maintaining a high level of customer satisfaction.
  • Account Management: Handle account-related tasks, including updating customer information, processing transactions and coordinating service schedules. Maintain accurate and organized customer records.
  • Product Knowledge: Develop a deep understanding of our products and services to accurately address customer inquiries and recommend appropriate solutions to meet their needs.
  • Upselling and Cross-Selling: Identify opportunities to promote additional products or services that align with customers' interests and needs, contributing to revenue and profit margin growth.
  • Communication: Effectively communicate complex information and procedures to customers in a clear and concise manner. Keep customers informed about the status of their inquiries and provide follow-up as necessary.
  • Documentation: Maintain thorough and accurate records of customer interactions, transactions, and resolutions in our enterprise resource planning (ERP) system.
  • Feedback and Improvement: Collect and relay customer feedback to the relevant teams, contributing to the enhancement of our products, services and processes.
  • Team Collaboration: Collaborate with colleagues across different departments to ensure a seamless customer experience. Share insights, best practices, and lessons learned to contribute to the team's overall succuss.
  • Compliance: Adhere to company policies, procedures, and regulatory guidelines to ensure a secure and complaint customer service environment.
Qualifications
  • High School Diploma or equivalent; associate's or bachelor's degree in a related field a plus.
  • Proven Experience in customer service, account management, construction management, or a related role.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and a passion providing exceptional customer support.
  • Patient demeanor when dealing with customer concerns and inquiries.
  • Ability to adapt to changing priorities and handle high-pressure situations with professionalism.
  • Proficiency in using customer relationship management (CRM) and enterprise resource planning (ERP) software.
  • Basic knowledge of relevant industry products, services, and trends.
  • Strong organizational skills and attention to detail.


Full compensation packages are based on candidate experience and relevant certifications.

Compensation Range

$20-$21 USD

Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

  • Customer Care Specialist

    1 month ago

    Tempe, United States Randstad North America, Inc. Full time

    Our clientis currently hiring for a Customer Service Representative to start onsite in Tempe and then position has remote opportunity once trained! Must be local to Tempe. This is a temp to hire Call Center opportunity! Hours: M-F, 8 am-5 pm Job Requ Customer Care, Specialist, Customer Service, Retail, Staffing

  • Customer Service specialist

    2 weeks ago

    Tempe, United States Carvana Full time

    Bright people who are willing to roll up their sleeves and are eager to raise the bar every day while challenging themselves to grow and learn at a rapid pace. Ready to build your career? Join our team of Advocates to work in person at our Tempe head Customer Service Specialist, Customer Service, Customer Experience, Specialist, Performance, Retail,...

  • Pharmacy Technician

    2 weeks ago

    Tempe, Arizona, United States Patient Care Infusion Full time

    At Patient Care Infusion, we are seeking a highly skilled and detail-oriented Pharmacy Technician to join our team. As a Pharmacy Technician - Home Health Care Specialist, you will play a critical role in providing exceptional patient care and support in a fast-paced home health care environment.Key Responsibilities:Data Entry: Process refills and new...

  • Customer Experience Sales Specialist

    1 month ago

    Tempe, Arizona, United States The William Warren Group Full time

    Job Title: Customer Experience Sales SpecialistAre you passionate about delivering exceptional customer experiences and driving sales growth? Do you have a knack for understanding customer needs and providing tailored solutions? We're seeking a highly motivated and customer-focused Sales Specialist to join our team at The William Warren Group.About the...

  • Customer Experience Sales Specialist

    3 weeks ago

    Tempe, Arizona, United States The William Warren Group Full time

    Job Title: Customer Experience Sales SpecialistAre you passionate about delivering exceptional customer experiences and driving sales growth? Do you have a knack for understanding customer needs and providing tailored solutions? We're seeking a highly motivated and customer-focused Sales Specialist to join our team at The William Warren Group.About the...

  • RAC Customer Solutions specialist

    4 weeks ago

    Tempe, United States Truist Financial Corporation Full time

    Requires current RAC collections experience. Service delinquent accounts according to the agreed upon collection strategies while adhering to all collection policies, procedures, and guidelines. Provide the perfect client service to all customers by Solutions, Specialist, Solution, Customer Service, Team Leader, Technology, Banking, Customer

  • Customer Experience Sales Specialist

    2 weeks ago

    Tempe, Arizona, United States The William Warren Group Full time

    Job Title: Customer Experience Sales SpecialistAre you passionate about delivering exceptional customer experiences and driving sales growth? Do you have a knack for understanding customer needs and providing tailored solutions? We're seeking a highly motivated and customer-focused Customer Experience Sales Specialist to join our team at The William Warren...

  • Customer Experience Sales Specialist

    4 weeks ago

    Tempe, Arizona, United States The William Warren Group Full time

    Unlock Your Potential as a Customer Experience Sales SpecialistAre you passionate about delivering exceptional guest experiences and driving sales growth? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you!About the RoleWe are seeking a highly motivated and customer-focused individual to join our...

  • Customer Service Representative

    2 weeks ago

    Tempe, Arizona, United States Randstad Full time

    Job Title: Customer Care SpecialistOur client is seeking a highly skilled and customer-focused individual to join their team as a Customer Care Specialist. This is a fantastic opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and support to clients.Job Summary:The Customer Care Specialist will be responsible...

  • Customer Experience Enablement Specialist

    2 weeks ago

    Tempe, Arizona, United States Dialpad Full time

    About the RoleWe are seeking a highly skilled Customer Experience Enablement Specialist to join our team at Dialpad. As a key member of our Customer Experience Organization, you will play a critical role in delivering exceptional customer experiences through tailored training solutions.Your primary responsibility will be to bridge the gap between customers...

  • Mortgage Collections

    1 month ago

    tempe, United States TRC Talent Solutions Full time

    Mortgage Collections & Customer Service Professional Join Our Client, a leading mortgage loan subservicer, and make a difference in homeowners' lives. Location: Tempe, AZ Job Type: Full-time, Perm. 3 days in-office, 2 days remote Schedule: Monday-Friday: Schedules start as early as 8am ending no later than 8pm. 1 Saturday per month, 9am-12pm. Pay: $20-25 per...

  • Customer Experience Sales Specialist

    2 weeks ago

    Tempe, Arizona, United States The William Warren Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Customer Experience Center as a Sales Specialist. As a key member of our team, you will be responsible for providing exceptional guest experiences, driving sales, and exceeding customer expectations.Key ResponsibilitiesActively listen to guests to understand their...

  • Customer Service Representative

    4 weeks ago

    Tempe, Arizona, United States BCforward Full time

    Job Title: Customer Care SpecialistWe are seeking a highly motivated and customer-oriented individual to join our team as a Customer Care Specialist. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional manner.Job Summary:The...

  • Customer care specialist

    3 weeks ago

    Tempe, United States Randstad Full time

    Our clientis currently hiring for a Customer Service Representative to start onsite in Tempe and then position has remote opportunity once trained! Must be local to Tempe. This is a temp to hire Call Center opportunity! Hours: M-F, 8am-5pm Job Requirements: -minimum 6 months call center experience -computer proficiency -friendly and professional...

  • Customer Experience Sales Specialist

    2 weeks ago

    Tempe, Arizona, United States The William Warren Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales and Customer Experience Specialist to join our team at The William Warren Group. As a key member of our Customer Experience Center, you will be responsible for providing exceptional service to our guests, exceeding their expectations, and driving sales growth.Key...

  • Transportation Specialist

    3 weeks ago

    Tempe, United States Insight Global Full time

    What: Transportation Specialists (Customer Support)Where: Tempe, AZTraining first 5 weeks. First 2 weeks will be onsite Mon-Fri 8 – 4:30, then hybridSchedule: After training, schedule WILL fall over both weekend days - candidates must be ok with any of the following schedules: Wed-Sun or Thurs-Mon, Fri-Tues. Hours: must be OK starting as early as 6 AM and...

  • Transportation Specialist

    3 weeks ago

    Tempe, United States Insight Global Full time

    What: Transportation Specialists (Customer Support)Where: Tempe, AZTraining first 5 weeks. First 2 weeks will be onsite Mon-Fri 8 – 4:30, then hybridSchedule: After training, schedule WILL fall over both weekend days - candidates must be ok with any of the following schedules: Wed-Sun or Thurs-Mon, Fri-Tues. Hours: must be OK starting as early as 6 AM and...

  • Transportation Specialist

    2 weeks ago

    tempe, United States Insight Global Full time

    What: Transportation Specialists (Customer Support)Where: Tempe, AZTraining first 5 weeks. First 2 weeks will be onsite Mon-Fri 8 – 4:30, then hybridSchedule: After training, schedule WILL fall over both weekend days - candidates must be ok with any of the following schedules: Wed-Sun or Thurs-Mon, Fri-Tues. Hours: must be OK starting as early as 6 AM and...

  • Nurse Care Specialist

    2 weeks ago

    Tempe, Arizona, United States Total Care Connections Full time

    We are seeking a skilled LPN to provide high-quality, one-on-one care to patients in their homes.This is a unique opportunity to join a team of dedicated nurses who provide personalized care and support to clients with complex needs.As an LPN on our team, you will work closely with clients and their families to develop and implement customized care plans...

  • Customer Service Representative

    4 weeks ago

    Tempe, Arizona, United States BCForward Full time

    Job Title: Customer Care SpecialistBC Forward is seeking a highly motivated Customer Care Specialist to join their team in Tempe, AZ. As a member of the Customer Service team, you will assist with customer inquiries, resolve issues related to accounts payable, and provide excellent communication skills.Key Responsibilities:Take phone calls and respond to...