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Representative I-Customer Service
2 months ago
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Representative I-Customer Service
Apply
locations
US - Houston, TX
time type
Full time
posted on
Posted 3 Days Ago
job requisition id
R24984
Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.
Westlake Pipe & Fittings, a Westlake company (NYSE:WLK), is the second-largest polyvinyl chloride pipe and fittings manufacturer in North America. Westlake Pipe & Fittings supplies gasketed, solvent weld and restrained joint pipes and a wide range of fittings for a diverse list of markets including municipal water and sewer, plumbing, water well, pool and spa, and agricultural and turf irrigation. Westlake Pipe & Fittings is an industry leader in product development with Certa-Lok spline-lock technology and product systems that are focused on building A Better Foundation .
To learn more, visit the website at
WestlakePipe.com
Why choose Westlake Pipe and Fittings?
Benefits Day 1
401k: The Company will match your contributions up to a certain percentage.
Quarterly Bonus Programs
Fitness Reimbursement Program: The Company will reimburse up to 50%.
Tuition Reimbursement Program
Employee Assistance Program
Vacation
Scholarship Program
Training & Development - Access to multiple platforms of learning (online, in person, 3rd party training institutions)
Community Relations - We support and encourage our employees to volunteer their time and efforts in worthwhile causes and donate funds to assist various groups
About the job:
Under the supervision of the Customer Service Supervisor, the Customer Service Rep is accountable for establishing a strong customer relationship – based on trust and
responsiveness.
The CSR will accurately process customer orders in an efficient manner to ensure customer demands are met, manage customer complaints and issues and be empowered to resolve issues in a timely and professional manner.
Some of the daily responsibilities:
Order Entry
Process received orders to ensure accuracy and entry in to SAP/SFDC
Good understanding of various order processing (EDI, fax-to-EDI, web-to-EDI)
Verify all POs migrated by Independent Reps for accuracy & make any necessary changes according to the customer PO. Advise customer and/or Rep of changes if any
Understands and correctly interprets Service Level Agreement for customer and sales team, including all retail customer contracts and requirements
Order Maintenance
Schedule and Maintain orders in SAP and SFDC
Create deliveries for released orders by calculating truck loads
Respond to inquiries via email or phone, e.g. inventory availability, production schedule, technical questions, products and policies
Coordinate with Shipping to build efficient loads and schedules for pool trucks
Maintain records of customer interaction, in SFDC – Voice of Customer (VOC)
Managing the status of open orders/backorders
Communicating with Reps/Customers to obtain T/L fills and B/O releases
Run daily Order Edit
Send weekly open order reports to all Reps
Coordinate with Planners, Sales
Manager/Representative,
Credit Manager, Salesforce.com Administrator
Provide verbal quotes (Q1 and Q2) and entered into SFDC
Conflict Management
Properly accepts, logs, manages and resolves customer and sales issues in a professional and empathetic manner
Keeps customers informed of any issues of orders/deliveries
Attend trade shows to showcase knowledge of product and assist sales team
Keep SFDC administrator abreast of any problems within Salesforce (i.e., pricing discrepancies, etc.)
Credit, Debit, RGA
Manage the Return Material process within agreed upon policy parameters, ensuring customer satisfaction, while guidelines are achieved.
Researches deductions/short payments/credit disputes & communicates with customer in a professional and empathetic manner to resolve dispute/issue
Process credit applications for new or updated customer SAP accounts
Gather information for credit/debit memos and forward to customer service
What you bring to the table:
Formal education such as a Bachelor’s degree or certifications or 1-3 years of practical customer service/order entry.
Strong interpersonal and relationship management skills
Experience and comfortable in conflict resolution
Ability to multi-task
Good systems aptitude and solid PC/keyboarding skills
Strong basic math skills
PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to sit; stand; walk; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear.
WORK ENVIRONMENT
The noise level in the work environment is usually moderate as normally based in an office. Some of the work may be required in the operating units which can require usage of required PPE including safety glasses, hearing protection, etc. May also result in exposure to outside elements and may require usage of stairs and elevators. Travel including air travel or auto travel may occasionally be required.
We believe in creating a supportive and inclusive culture that empowers and encourages our associates to succeed through individual achievement and teamwork. A career at Westlake is enriched with an innovative spirit, high work ethic, and rewarding experiences. We foster a culture that supports professional development, personal growth, and opportunities for advancement.
Westlake
is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.
If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here. You will apply via the Jobs Hub application in Workday.
About Us
Westlake is a global manufacturer and supplier of materials and innovative products that enhance life every day. Headquartered in Houston, with operations in Asia, Europe and North America, we provide the building blocks for vital solutions — from housing and construction, to packaging and healthcare, to automotive and consumer. For more information, visit the company's web site at www.westlake.com .
Westlake (NYSE: WLK) is a global diversified industrial company that manufactures and supplies essential products that enhance the daily lives of people around the globe. Our products, now under a One Westlake brand, supply the necessary building blocks for everyday products across housing and infrastructure, packaging and healthcare, and automotive and consumer goods. Consumers gain the benefits of materials Westlake produces in products such as food packaging, medical devices, soaps and detergents, car interiors, fashion, toys, shoes, furniture, electronics, siding, stone veneer, windows, outdoor living, roofing, and pipe & fittings. Westlake is proud to contribute to driving a sustainable future through the creation of essential products that are Enhancing Your Life Every Day.
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