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Director of Player Services

1 week ago

Grantville, Pennsylvania, United States Hollywood Casino at Penn National Race Course Full time
Key Responsibilities
  • Manage daily operations of the department in accordance with all internal controls, Title 31, and SAR requirements, and all other applicable laws.
  • Identify operational challenges, make recommendations, and implement corrective action.
  • Work with Director of Marketing to communicate events and promotions and assist with their execution.
  • Respond to guest inquiries while monitoring and applying service recovery within authority levels.

What We Offer
  • A comprehensive understanding and proficiency in managing daily operations of the department.
  • The opportunity to work with a diverse and dynamic team.
  • A chance to make a real difference in the lives of our guests and team members.