Sr. IT Desktop Support Tech

2 weeks ago

Newberry, United States Komatsu Full time

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

We have an excellent opportunity for a Senior IT Desktop Support Technician to join our team and support our facility in Newberry, SC. This on-site role will involve supporting various devices and systems, collaborating with support teams, and assisting with technology rollouts. The ideal candidate will possess excellent problem-solving skills and have a solid background in desktop technologies and infrastructure support.

Key Job Responsibilities

  • Provide on-site technical support for assigned locations or groups. This includes, but is not limited to, support for PCs, laptops, tablets, mobile devices, video conferencing systems, conference room technologies, phone systems, and RF guns.
  • Provide a technology environment for the location that maximizes investments in IT technology and supports all necessary business processes while ensuring excellent customer service levels and meeting internal and external customer expectations.
  • Provide advanced Client PC support for all hardware/software computer deployments and related issues.
  • Additional areas of responsibility are LAN support, break/fix, software/hardware upgrades, patch management, Anti-Virus management, hardware image management, application installs, user support and training, etc.
  • Analyze, test, implement, and support the rollouts of new client technologies such as PCs, laptops, tablets, and mobile endpoint devices.
  • Analyze, troubleshoot, and support all aspects of the client infrastructure, including PC hardware and software installs, video conferencing, wireless networking, TCP/IP, DNS, and DHCP Client-based issues.
  • Adherence to all company policies and procedures (ex., Information Security, Communications Policy, Employee Code of Conduct, Record Retention Policy, etc.)
  • Maintains inventory of Server, PC equipment, and peripherals.
  • Develop solutions for simple to complex user issues (hardware and/or software).
  • R&D on new client technologies, including testing new models of endpoint devices as they are added to the environment.
  • Complete other projects as assigned.
  • Develop and maintain technical process and procedure documentation and end-user documentation.
Qualifications/Requirements
  • Associate's degree in Information Technology or Related Field (or Experience in lieu of)
  • 2+ years of experience in desktop support or a related IT support role.
  • Strong expertise in troubleshooting and supporting desktop hardware, software, and mobile devices.
  • Advanced knowledge of video conferencing systems, conference room technologies, phone systems, and peripheral devices such as RF guns.
  • Strong customer service skillset
  • Experience in supporting large-scale technology rollouts and deployments.
  • Excellent communication, interpersonal, and documentation skills.
  • Ability to work independently in a fast-paced environment and handle multiple complex tasks.
  • Ability to travel to other Komatsu locations as needed


Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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