Client Services Specialist

2 weeks ago

St Paul, United States Choice Bank Full time

The Client Services Specialist (CSS) is responsible for professionally responding to the immediate needs of clients related to transaction processing, online banking access, loan payments, and deposit account functionality. A CSS has cash handling responsibility and will use basic to moderate level mathematical skills to successfully balance their cash drawer daily. CSSs give excellent customer service by acting as the first point of contact for in-person and telephone client interactions.

Work hours for this position will be between Monday and Friday from 8 a.m. to 5 p.m. along with a rotational Saturday schedule of 9:00 a.m. to 12:00 p.m.

Responsibilities

Transaction and Deposit Services

  • Complete daily routine tasks by time sensitive deadlines including but not limited to night drop, mail deposits, incoming / outgoing mail, vault balancing, foreign item processing and end-of-day tasks (I, II)
  • Process a variety of banking transactions including but not limited to check cashing, withdrawals, deposits, loan payments, monetary instruments, credit verifications and assisting clients in entering safe deposit boxes (I, II)
  • Follow bank procedures regarding safeguarding of bank currency, i.e. drawer, vault, coin and dual control responsibilities for vault buys / sells and ATM / armored truck shipments(I, II)
  • Follow bank procedures regarding ordering of currency and coin from Federal Reserve Bank and Bank of North Dakota (II)
  • Follow bank procedures regarding federal and state regulations such as Bank Secrecy Act (BSA) and Regulation CC (I, II)
  • Service and maintain Customer Identification Program (CIP), account data and/or various customer requests including but not limited to address changes, online banking password resets, account closing, stop payments and debit cards(I, II)
  • Image and rescan over-the-counter transactions in ImageCentre software (I, II)
  • Review BSA reports and create detailed notes regarding pertinent findings (II)
  • Scan and index documents via FDM Scanning (II)
Customer Service
  • Responsible for following Premier Experience service standards to internal and external customers in person, on the telephone and through email / mail communication (I, II)
  • Perform unique Premier Experiences aimed to enhance / build community / customer relations (I, II)
  • Attend Customer Experience (CX) Meetings and Core Value Celebration Calls (I, II)
Sales
  • Maintain a working knowledge of Choice Financial's systems, products, services, policies and procedures to recommend products or services to customers that will benefit them. Includes referrals to operating units such as insurance, wealth, mortgage and leasing(I, II)
Other
  • Maintain lobby appearance and assist in arranging pick up service for couriers (I, II)
  • Order customer supplies such as checks, deposit slips and endorsement stamps through Deluxe (I, II)
  • Maintain complete confidentiality with regards to customer accounts, loans and bank relationships (I, II)
  • Assist with completing special projects and assignments as directed by department leadership (I, II)
  • Perform duties outside normal scope as assigned (I, II)
System Support
  • Maintains a working knowledge of FIS Core, HORIZON Teller Software, ImageCentre and FDM Scanning (I, II)
  • Maintains a working knowledge of third party vendor systems / software / websites (I, II)
Cultural Alignment

Choice is #PeopleFirst, banking second.

People don't need just another bank. People need to be supported by a team of trusted partners who will get to know them and their business, understand their challenges, discover their dreams, and recognize the success in bringing people and banking together in our communities.

In contributing to our culture, Choice team members are guided by our core values.
  • Embrace change and encourage innovation.
  • Know when to ask for help and know when to offer help.
  • Better the places we live.
  • Work hard. Do the right thing. Have a little fun.

Our vision of Diversity at Choice is supported by our #PeopleFirst mission and our core values.

Being #PeopleFirst means that Choice is committed to focusing attention and resources towards creating an environment where everyone feels respected and valued and can do their best work. Doing the right thing means encouraging employees to share their experiences and ideas, and to bring their whole authentic selves to work. Together, we can build an inclusive culture that seeks out, supports, and celebrates diverse voices. We can use our diversity to fuel creativity and innovation and bring us closer to our customers and the communities we serve. Be welcome at Choice. We can see you here.

The base salary for this role will begin at $31,050 and up to $46,860 annually. This pay range is posted to comply with wage transparency laws. The base salary may vary based on skill, ability, knowledge, experience and geographic location. Full time employees are also eligible for a competitive bonus and benefits package. Check out bankwithchoice.com/careers for an outline of current benefit offerings.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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