Pharmacy Customer Service Advocate
2 weeks ago
Medix Healthcare
Phoenix, AZ 85004
Schedule Options:
- Training (first 1-2 months) will be M-F 7am-4pm
- Post training they will be assigned a shift that will fall between 5am-6pm (it is an 8 hour shift + 1 hour lunch). They will have a set schedule, but it will be determined during training based on business needs
- Rotating Sat (right now working about 1 Sat a month, 8am-12pm) it's OT when they work
Job Details
Hourly
$21.15 - 23.50 Hourly - FULL TIME
Job Type
Full-Time
Qualifications
- High school diploma or GED
- 2+ years Pharmacy or PBM call center experience
- Knowledge of medical/pharmaceutical terminology
For your Health...
- Medical, Dental, and Vision Insurance
- Employer-Paid Basic Life Insurance/AD&D
- Voluntary Employee-Paid Life Insurance/AD&D
- Employer-Paid Short Term and Long Term Disability
- Employee Assistance Program
- Wellness Program
- HSA and FSA Options
- 401k Retirement Plan with Company Match
- Paid Time Off
- Travel Assistance Program
Are you looking to advance your career in healthcare? We are currenting hiring for Pharmacy Customer Service Advocates to support a Pharmacy Benefits organization in Phoenix. Apply to get your name in the mix and join our industry movement
What we provide to you as a full-time teammate:
We offer a competitive benefits package that is on par with most of the leading healthcare organizations. Apply today if you are interested in getting your name in the mix
Essential Duties and Responsibilities:
As a Pharmacy Customer Service Advocate you will...
- Working in call center (95% inbound calls, 5% outbound calls)
- About 30-50 calls/day, average call handle time is 6.5 minutes
- Calls will be from pharmacies, clients, members, other insurance providers
- Calling to get missing information, prescription updates
- Lots of people call about their pharmacy coupon cards
- Determine pharmacy eligibility by reviewing, researching, and analyzing information in the appropriate system
- Maintain and enter member/prescription information into systems as information is received and forward records to the appropriate parties when applicable.
- Record and respond to calls/emails/faxes from Member, Providers, and Pharmacies.
- Maintain a high level of knowledge to answer specific Pharmacy Plan Benefit information or sharing guideline related questions.
- Provide exceptional customer service for incoming/outgoing calls.
- Provide timely and thorough responses to internal and external customers.
- Maintain HIPAA/PHI guidelines to ensure the confidentiality of all calls and documents.
- Escalate difficult issues to the appropriate party.
- Use critical thinking and reasoning to resolve conflicts and manage workloads efficiently.
Expectations of Performance: The employee in this role shall be considered to be performing in an acceptable manner when carrying out the Core Values:
- Independent
- Detail Oriented
- Integrity
- Positive Attitude
- High school diploma or GED
- 2+ years Pharmacy or PBM call center experience
- Knowledge of medical/pharmaceutical terminology
- Pharmacy Tech Trainee or certified Pharmacy Technician (preferred)
- Bilingual English/Spanish (preferred)
- Excellent verbal and written communication skills with high attention to detail.
- Excellent customer service skills.
- Strong analytical and problem-solving skills.
- Confident decision-making abilities.
- Demonstrated ability to work independently, prioritize workloads, multi-task effectively, and manage priorities to meet deadlines.
Work Environment: This position is going to be HYBRID.
Job Type: Full-time
Pay: $21.15 - 23.50 Hourly - FULL TIME
Benefits:
- 401k
- Dental insurance
- Health insurance
- Life insurance
- Sick Time/Paid Time Off
- Vision insurance
- Training (first 1-2 months) will be M-F 7am-4pm
- Post training they will be assigned a shift that will fall between 5am-6pm (it is an 8 hour shift + 1 hour lunch). They will have a set schedule, but it will be determined during training based on business needs
- Rotating Sat (right now working about 1 Sat a month, 8am-12pm) it's OT when they work
#MedixMW
-
Pharmacy Customer Service Advocate
2 weeks ago
Phoenix, United States Medix Full timePharmacy Customer Service Advocate - HYBRID Position Medix Healthcare Phoenix, AZ 85004 Schedule Options: Training (first 1-2 months) will be M-F 7am-4pm Post training they will be assigned a shift that will fall between 5am-6pm (it is an 8 hour shift + 1 hour lunch). They will have a set schedule, but it will be determined during training based on...
-
Pharmacy Technician
1 month ago
Phoenix, United States Fairmont Pharmacy Full timeJob DescriptionJob DescriptionPharmacy Technician (Downtown Phoenix) Benefits Offered401K, Dental, Vision, MedicalEmployment TypeFull-Time/Part-TimePharmacy Technicians NeededWe are hiring additional Pharmacy Technicians for our Retail Pharmacy near Downtown Phoenix. We offer a great retail working environment servicing the local community. We have a state...
-
Pharmacy Technician
7 days ago
Phoenix, United States Flexible Pharmacy Staffing Full timeJob DescriptionJob DescriptionWe are seeking Pharmacy Technician for a Closed-Door Pharmacy staffing assignment starting ASAP through at least July 03, 2024. Job extensions and, ultimately, permanent placement offers are possible! We are looking for 12 positions!Schedule Details:3pm-11:30pm - Saturday - Wednesday3pm-11:30pm - Friday - Tuesday3pm-11:30pm -...
-
Customer Service Advocate
3 weeks ago
Phoenix, United States New York Life Full time**Customer Service Advocate - Phoenix, Arizona** * **Please wait...** **Location:** Phoenix, AZ, US As a Contact Center Customer Service Advocate, you will help and work with customers to improve their health, well-being and sense of security. As a Customer Service Advocate, you are offered extensive, paid hands on training, a supportive post-training...
-
Customer Advocate
6 days ago
Phoenix, United States Serenity Healthcare, LLC Full timeCustomer Advocate Learn how healthcare should be delivered - help people - build a career - no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are looking for a Customer Advocate for our team. As a Customer Advocate,...
-
Customer Advocate
2 weeks ago
Phoenix, United States Serenity Healthcare Full timeJob DescriptionJob DescriptionCustomer AdvocateLearn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are looking for a Customer Advocate...
-
Customer Advocate
2 weeks ago
Phoenix, United States Serenity Healthcare Full timeJob DescriptionJob DescriptionCustomer AdvocateLearn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are looking for a Customer Advocate...
-
Customer Advocate
1 month ago
Phoenix, United States Serenity Healthcare Full timeJob DescriptionJob DescriptionCustomer AdvocateLocation: Deer Valley, AZ Start your career at Serenity Healthcare! Are you passionate about helping customers achieve an exceptional experience? Serenity is seeking an individual that has previous entry-level sales experience and customer service. In this role, you will advocate for our clients and help take...
-
Customer Advocate
1 month ago
Phoenix, United States Serenity Healthcare Full timeJob DescriptionJob DescriptionCustomer AdvocateLocation: Scottsdale, AZ Start your career at Serenity Healthcare! Are you passionate about helping customers achieve an exceptional experience? Serenity is seeking an individual that has previous entry-level sales experience and customer service. In this role, you will advocate for our clients and help take...
-
Customer Service Delivery Advocate
7 days ago
Phoenix, United States Carvana Full timeWe're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local...
-
Customer Advocate
2 weeks ago
Phoenix, United States Serenity Healthcare Full timeJob DescriptionJob DescriptionCustomer AdvocateOnsite-Chandler (Ahwatukee), AZ Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are...
-
Pharmacy Technician
7 days ago
Phoenix, United States Advanced Medical Pricing Solutions Inc Full timeThe Pharmacy Customer Service Advocate assists member, providers, and pharmacies with inquiries for member's eligibility, claim status, precertification requirements, and claims coverage questions by phone, fax, email, and US mail, working independently within the scope of their duties. The Customer Service Advocate coordinates the handling of numerous...
-
Pharmacy Technician
5 days ago
Phoenix, United States Anasazi Medical Payment Full timeJob DescriptionJob DescriptionDescription:The Pharmacy Customer Service Advocate assists member, providers, and pharmacies with inquiries for member’s eligibility, claim status, precertification requirements, and claims coverage questions by phone, fax, email, and US mail, working independently within the scope of their duties. The Customer Service...
-
Customer Advocate
1 month ago
Phoenix, United States Serenity Healthcare Full timeJob DescriptionJob DescriptionCustomer AdvocateThis position has fast career growth working in a company that impacts people’s lives. Serenity aims to be an industry disruptor in Healthcare; come join our team and make a difference! In this role, you will be responsible for educating patients on new-to-market healing technologies. You will primarily be...
-
Customer Advocate
1 month ago
Phoenix, United States Serenity Healthcare Full timeJob DescriptionJob DescriptionCustomer AdvocateLocation: Phoenix, AZThis position has fast career growth working in a company that impacts people’s lives. Serenity aims to be an industry disruptor in Healthcare; come join our team and make a difference! In this role, you will be responsible for educating patients on new-to-market healing technologies. You...
-
Customer Advocate
1 month ago
Phoenix, United States Serenity Healthcare Full timeJob DescriptionJob DescriptionCustomer AdvocateLocation: Estrella, AZThis position has fast career growth working in a company that impacts people’s lives. Serenity aims to be an industry disruptor in Healthcare; come join our team and make a difference! In this role, you will be responsible for educating patients on new-to-market healing technologies....
-
Customer Advocate
1 month ago
Phoenix, United States Serenity Healthcare Full timeJob DescriptionJob DescriptionCustomer AdvocateLocation: Tolleson, AZThis position has fast career growth working in a company that impacts people’s lives. Serenity aims to be an industry disruptor in Healthcare; come join our team and make a difference! In this role, you will be responsible for educating patients on new-to-market healing technologies....
-
Customer Advocate
1 month ago
Phoenix, United States Serenity Healthcare Full timeJob DescriptionJob DescriptionCustomer AdvocateLocation: Glendale, AZThis position has fast career growth working in a company that impacts people’s lives. Serenity aims to be an industry disruptor in Healthcare; come join our team and make a difference! In this role, you will be responsible for educating patients on new-to-market healing technologies....
-
Customer Advocate
1 month ago
Phoenix, United States Serenity Healthcare Full timeJob DescriptionJob DescriptionCustomer AdvocateLocation: Biltmore, AZThis position has fast career growth working in a company that impacts people’s lives. Serenity aims to be an industry disruptor in Healthcare; come join our team and make a difference! In this role, you will be responsible for educating patients on new-to-market healing technologies....
-
Pharmacy Tech I
3 weeks ago
Phoenix, United States Phoenix Children's Hospital Full timeThis position, under the direct supervision of a Pharmacist, assists in the procurement, storage, preparation, distribution, and delivery of medications and information and other pharmaceutical products to Phoenix Children’s patients in a timely and accurate fashion and in accordance with established Federal, State, local laws & regulations and procedures....