Customer Service Advocate

3 weeks ago

Phoenix, United States New York Life Full time

**Customer Service Advocate - Phoenix, Arizona**

* **Please wait...**

**Location:** Phoenix, AZ, US As a Contact Center Customer Service Advocate, you will help and work with customers to improve their health, well-being and sense of security. As a Customer Service Advocate, you are offered extensive, paid hands on training, a supportive post-training environment to pave your success. New York Life encourages career development and offers continuing educational resources internally and externally to help you in your career advancement. + The ability of the customer service advocate to resolve their inquiry

+ Their satisfaction with the overall experience while they spoke with the advocate

+ The level of effort that the customer experienced in resolving their inquiry

+ Internal quality assessments that measure how accurately and efficiently the customer service advocate responded to the inquiry

* **Customer Focus-** Consistently goes above and beyond to understand customer requirements and surpass their expectations.

* **Communicates Effectively-** Proactively shares a great deal of information; considers what others want to know, not just what they need to know.

* **Manages Conflict-** Shows a positive approach in times of conflict and helps to dispel tension when there are differences of opinion.

* **Situational Adaptability**- Swiftly determines when flexibility is required and skillfully shifts own approach.

* **Nimble Learning**- Consistently asks meaningful questions of others to learn from their experience and knowledge.

* **Optimizes Work Processes**- Consistently adheres to defined and communicated standards, methods, and procedures.

* High School Diploma or equivalent required, Associates or Bachelors degree preferred

* Customer service experience preferred

* Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer

* Excellent written and oral communication skills

* Ability to perform in a high volume, fast paced call center environment

* Proven ability to work independently as well as a productive member of a team

* Exceptional organizational and time-management focus

**Job Segment:** Social Media, Call Center, Customer Service, Marketing

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