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SVTC Engineer III

4 months ago

Colorado Springs, United States CyberCore Technologies Full time

**TS/SCI Clearance w/Polygraph Required**

Job Details:

  • Lead and support enterprise UC projects; provide UC (VoIP/VTC/DVTC) engineering and architecture development support
  • Provide a high level of technical understanding for problem solving and troubleshooting
  • Provide training and support to subordinate engineers/administrators/technicians when necessary
  • Interact with hardware and software vendors to address issues when necessary
  • Use escalation standards and personal judgment to ensure timely resolution of problems
  • Resolve escalated trouble tickets from Service Desk
  • Work on-call shift rotations with other members of the department
  • Deployment and troubleshooting of VOIP equipment such as Cisco UC equipment
  • Deployment and troubleshooting of VOIP tools - Jabber, Microsoft Teams, WebEx, Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC)
  • Responsible for managing very complex and/or high risk programs, and shall not serve in any other capability
  • Supervise assigned technical staff, including subordinate managers
  • Establish state-of-the-art techniques for designing, developing, modifying and troubleshooting highly complex computer operating hardware system
  • Design UC/VoIP operating/hardware systems; formulate UC/VoIP system concepts and architecture, specific requirements, and develop implementation approaches
  • Identify and direct resolution of complex hardware/software interface issues; subject matter expert on emerging technologies; direct the development of UC/VoIP systems specifications and technical documentation
  • Provide technical direction for the development, engineering, interfacing, integration, and testing of all components of complex hardware/software UC/VoIP systems to include requirements elicitation, analysis and functional allocation, conducting systems requirements reviews, developing concepts of operation and interface standards, developing UC/VoIP system architectures, and performing technical/non-technical assessment and management as well as end-to-end flow analysis
  • Conduct and/or approve end-to-end system trade analyses to optimize UC/VoIP system operations over its life-cycle through the proper balance of non-functional UC/VoIP system performance areas
Requirements:
  • Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of experience be substituted in lieu of a degree
  • Minimum six (6) years of relevant experience in addition to education level
  • Must possess current DoD 8570 IAT II and CCNP (or equivalent) certifications
  • Experience working in a DoD or IC environment desired

Equal Employment and Diversity
CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore's policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore's workforce and volunteers reflect America's diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective and inspiration we need to achieve our mission.