Warranty Administrator

4 weeks ago

Washington, United States Mizzi Motors Limited Full time

Basis: Full TimeReference No: CCL - WA -02/24 Closing Date:

Warranty Administrator - CCL

Basis: Full TimeReference No: CCL - WA -02/24 Tasks• Accurately apply warranty conditions and request reimbursement for repairs through the dealerships automated system.• Process warranty paperwork to ensure documentation and verify the criteria required by factory or distributor in a timely manner.• Ensure correct renditions of warranty claims with the franchise and applicable reporting on defective parts.• Handle rejected claims according to dealership and/or manufacturer specifications and follow up on outstanding claims.• Ensure that all warranty exchanged parts are adequately stored as required by the company and the franchise. Once the retention period has elapsed, dispose of parts in a responsible manner.• Liaise with the Workshop Manager to ensure the technical implementation of recall campaigns.• Ensure that customer satisfaction is prioritised with regards to recall campaigns and that these are performed within stipulated time frames.• Maintain good working relationships with the Service and Parts departments.• Ensure adequate liaison with the body/paint shop where this is involved in warranty work or recall campaigns.• Maintain all service and customer records as required by the warrantor.• To adhere strictly to Health and safety regulations and company policies together with franchise standard requirements.• To carry out any additional duties assigned by the Aftersales Manager.Skills• Organisational• Attention to detail• Interpersonal• Problem solving and decision making• Excellent communicationQualifications and Experience• An O Level of education• Prior experience working in an automotive set-up would be considered an asset.• Good verbal and written communication skills.• Computer literacyBenefits• Health Insurance• Loyalty Card• TrainingAll personal data will be treated in strict confidence.Interest candidates are kindly requested to fill in the form below. Apply

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