We have other current jobs related to this field that you can find below
-
Service Desk Representative
3 months ago
McLean, United States VTG Full timeOverview: VTG is looking for a Service Desk Representative in Vienna, VA, to provide Tier 1 and Tier 2 Technical Services. The Service Desk Representative is first shift, working 6:00 AM to 2:00 PM, Monday through Friday. It is 100% onsite. Responsibilities: The Service Desk Representative is responsible for performing daily operations of the service desk as...
-
Service Desk Operations Manager
1 month ago
McLean, United States Hartwig Staffing Full timeJob DescriptionJob DescriptionHartwig Staffing is partnered with a Virginia-based company that is looking to add a Service Desk Manager to their team. Compensation for this role is $145k - $155k. This role is direct hire, with a hybrid schedule. Must live in the McLean/DC area! Requirements:Security Clearance: Must be able to obtain a Public Trust Security...
-
Service Desk Support Staff
4 weeks ago
McLean, United States MITRE Full timeWhy choose between doing meaningful work and having a fulfilling life? At MITRE, you can have both. That's because MITRE people are committed to tackling our nation's toughest challenges—and we're committed to the long-term well-being of our employees. MITRE is different from most technology companies. We are a not-for-profit corporation chartered to work...
-
Service Desk Representative
3 months ago
McLean, United States VTG Full timeJob DescriptionJob DescriptionVTG is looking for a Service Desk Representative in Vienna, VA, to provide Tier 1 and Tier 2 Technical Services. The Service Desk Representative is first shift, working 6:00 AM to 2:00 PM, Monday through Friday. It is 100% onsite.What will you do?The Service Desk Representative is responsible for performing daily operations of...
-
Help Desk Analyst
4 weeks ago
McLean, United States IDR, Inc. Full timeIDR is seeking a Help Desk Analyst to join one of our top clients for a Hybrid Position! If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!Position Overview & Responsibilities for the Help Desk Analyst:In this role, you will provide exceptional customer service at the...
-
Help Desk Analyst
4 weeks ago
McLean, United States IDR, Inc. Full timeIDR is seeking a Help Desk Analyst to join one of our top clients for a Hybrid Position! If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!Position Overview & Responsibilities for the Help Desk Analyst:In this role, you will provide exceptional customer service at the...
-
Desk Officer
3 months ago
McLean, United States AEVEX Aerospace Full timeJob DescriptionJob DescriptionDescriptionMatrix International, Inc. is seeking mission oriented, experienced candidates for the position of Desk Officer in Northern Virginia. The position requires an active TS/SCI security clearance and Polygraph. The position requires an extensive knowledge of the Intelligence Community (IC) and its objectives, and...
-
Service Desk Technician I
3 weeks ago
McLean, United States Ntiva Full timeAre you looking for limit-less career opportunities? Do you have a growth mindset, and like to take initiative? If yes, then Ntiva is the right place for you! At Ntiva, we have a saying – “We exist to grow each other.” Our focus is helping each other, our clients and our families grow both personally and professionally. Sound like something you could...
-
Front Desk Associate
4 weeks ago
McLean, United States Onelife Fitness Full timeSummary Objective: Front Desk Associates are responsible for providing exceptional service to members, guests, visitors and staff at the front desk, both in-person and over the phone.Front Desk Associates are expected to surpass all expectations under the management of the Front Desk Supervisor and with support of the Front Desk Team.Most importantly, Front...
-
Lead Concierge
3 months ago
McLean, United States Guardian Service Industries Inc Full timeJob DescriptionJob DescriptionLead Concierge - HIRING IMMEDIATLEYGuardian Security Service is seeking an experienced and qualified Lead Concierge for a property in Tysons, VA. The ideal candidate will be skilled and experienced in the residential hospitality field. Will be responsible for providing excellent member service and maintaining strong professional...
-
Desk Officer
3 months ago
McLean, United States Acclaim Technical Services Full timeJob DescriptionJob DescriptionAcclaim Technical Services, founded in 2000, is a leading language and intelligence services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently...
-
Desk Officer
2 months ago
McLean, United States Acclaim Technical Services Full timeJob DescriptionJob DescriptionAcclaim Technical Services, founded in 2000, is a leading language and intelligence services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently...
-
Desk Officer
3 months ago
McLean, United States Acclaim Technical Services Full timeJob DescriptionJob DescriptionAcclaim Technical Services, founded in 2000, is a leading language and intelligence services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently...
-
Desk Officer
2 months ago
McLean, United States Acclaim Technical Services Full timeJob DescriptionJob DescriptionAcclaim Technical Services, founded in 2000, is a leading language and intelligence services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently...
-
Service Desk Executive Support Specialist
1 month ago
McLean, United States MITRE Full timeWhy choose between doing meaningful work and having a fulfilling life? At MITRE, you can have both. That's because MITRE people are committed to tackling our nation's toughest challenges—and we're committed to the long-term well-being of our employees. MITRE is different from most technology companies. We are a not-for-profit corporation chartered to work...
-
Front Desk Supervisor
4 weeks ago
McLean, United States The Crescent Hotels Group Full timeDescription At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true...
-
Desk Officer
3 months ago
McLean, United States Acclaim Technical Services Full timeAcclaim Technical Services, founded in 2000, is a leading language and intelligence services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top workplace among...
-
Front Desk Receptionist
6 days ago
McLean, United States Axom Technologies Full timeFront Desk Receptionist / Administrative Assistant Job Locations US-VA-McLean ID 2024-9627 # of Openings 1 Category Functional Support Clearance None Overview By Light Corporate Headquarters looking for a Front Desk Receptionist/Administrative Assistant to join our team in McLean, VA. Responsibilities include greeting, answering phones,...
-
Front Desk Supervisor
1 week ago
McLean, United States Courtyard Tysons Corner Fairfax Full timeB. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western...
-
Front Desk Agent
2 months ago
McLean, United States Hilton Full timeFront Desk Agent( Job Number: HOT0AR2M) Work Locations :DoubleTree by Hilton Shah Alami-City Golden TriangleShah Alam40000 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who...
![Digital Management](https://media.trabajo.org/img/noimg.jpg)
Service Desk Lead
2 months ago
About DMI
DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.
About the Opportunity
DMI, LLC is seeking a
Service Desk Lead
to join us.
Duties and Responsibilities:
Answer Help Desk phones and provide Tier I-II support to users on a variety of issues
Responds to telephone calls, email and personnel requests for technical support
Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs)
Documents, tracks, and monitors the problem to ensure a timely resolution
Possess strong customer service and communications skills
Analyze, evaluate, and test software and hardware problems
Strong customer service and strong communication skills (both written and verbal)
Excellent interpersonal skills, especially ability to listen and understand what is being described
Working knowledge of ServiceNow ticket system; creating, updating and closing tickets
Experience with computer terms and customer service operations
Complete Quality Audits to drive Customer Satisfaction, Ticket Resolution, and adherence to approved processes
Support reporting requirements that align with KPIs, SLAs, and Agent Scorecards
Complete regular 1:1 meetings with service desk agents focused on technical acumen and adherence to processes
Act as the first point of escalation when a customer requests support, or a service desk agent needs assistance
Coordinate with Incident, Event, and Problem Management as necessary
Qualifications
Education and Years of Experience:
Bachelor's Degree
Required and Desired Skills/Certifications:
Experience in a lead role managing Service Desk staff performing IT Service Management (ITSM) processes to include service request management, incident management, change management, release management, problem management, knowledge management, asset management, event management, service mapping, discovery capability, service level management, service catalog management, CMDB administration, and reporting and performance analytics.
Experience using ServiceNow tools and modules that include ITSM, ITOM, ITBM, and SAM.
Experience using ServiceNow scoped applications.
Ability to work in a dynamic work environment and ability to coordinate and perform multiple assignments.
Demonstrated excellent communication skills - both written and verbal.
Demonstrated experience working independently to resolve complex issues
Additional Requirements:
ITIL Foundations Certification
Min Citizenship Status Required:
Must be eligible to work in the U.S.
Physical Requirements:
No Physical requirement needed for this position.
Location: Beaver Creek, OH
#J-18808-Ljbffr