Analyst I, IT Infrastruct

1 month ago

Atlanta, United States Blackwomenintech Full time

IT Infrastructure Analyst

Purpose:

The Infrastructure Operations Center (IOC) is responsible for 24x7x365 monitoring and problem resolution related to Southern Company’s Technology Organization Infrastructure. These infrastructure components include but are not limited to mainframe systems, distributed computing systems, network and telecommunications systems.

Job Summary:

This is a frontline systems infrastructure analyst position responsible for monitoring and managing the Southern Company Services (SCS)distributed computing environment consistingof the IBM mainframe,Windowsservers, Unix/Linuxservers,webapplications, Enterprise Storage, andOracle and SQLServer databases.This includes monitoring, diagnosis, and resolution.

Job Requirements:

Fundamental knowledge of the functionality of infrastructure event management tools, in addition to the support tools and resources available tothefrontline for resolving problems.

Ability to interface and coordinate repair efforts with externalvendors andcompanies that are utilized as partners or service providers.

Responsible for working as a team with multiple Southern Company systems groups and the Technology Organization to ensure the overall integrity of thecomputing/mainframenetworks.

Provide centralized monitoring,first line problem diagnosis and resolution forcomputing systems and mainframetechnologiesincludingbatch streams on both the mainframe and opensystems (Windows, Unix/Linux).

When responding to events, the frontline analyst must carefully track and document all issues and resolutions in detail as a permanent record.

Monitor backup processes associated with disaster recovery forbusiness-criticalapplications.

Provide first line problem determination and recovery forabnormal termination (abends)of applications.

Continuously identify process improvement opportunities with frontline tools, processes, and troubleshooting documentation.

Detailed, in-depth troubleshooting of events that involve the health and availability of the computing/mainframe environment.

Competencies:

In-depth knowledge ofcomputing systems troubleshooting techniques and concepts.

Practical experience working withcomputing systems and respective alarm information.

Working knowledge oftheOUA (Oracle Unified Assurance)application.

Experience running batch jobs in Jobtrac, Autosys and Control-M

Working knowledge of computersystems/networks:

Windows physical/virtual/clustered servers

UNIX/Linux servers

Exchange servers

SQL databases

Oracle databases

Internet Information Services (IIS)

Distributed File System (DFS)

IBM mainframe

Working knowledge ofProduction Application Supporttools and Automated Schedulers:

CA Jobtrac

vDirect

Connect Direct

CA AutoSys

BMC Control-M

Characteristics:

Responsible for modeling behaviors that support Southern Company’s efforts in diversity, equity, and inclusion.

Demonstrate Our Values which are Safety First, Unquestionable Trust, Superior Performance, and Total Commitment.

Strong analytical and troubleshooting skills.

Possess attention to detail.

Professionaloral and writtencommunicationskills.

Excellentlisteningand comprehensionskills.

Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments.

Ability to build relationships and work in a team atmosphere.

Ability to provide and accept feedback.

Communicate progress, problems, and best practices to management and team.

Embrace change.

Work proactively.

Take ownership and initiative.

Education / Experience:

An education inComputer Science, Computer Information Systems, or relatedfield and/or 5 years’ experience in amainframeand/orcomputer systemsenvironment are highly desired for this position.

Previous experience working in 24x7x365 operations is highly desirable.

Work Location and Hours:

This position is for a remote worker. the successful candidate will need to reside within the Southern Company footprint.

The Infrastructure Operations Center is a 24x7x365 operation. Positions are scheduled in a fixed non-rotating schedule. Occasional extended hours, fill-in hours and on-call support are required as critical events occur.

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