Technical Account Manager

4 weeks ago

Renton, United States CareerBuilder Full time

Are you a passionate technologist that prefers consulting with clients over administering networks and servers? Do you thrive when you are learning about new businesses, building relationships, and helping others understand how technology can enable their success? If so, read on.
Imagine a world where technology is easy for small and medium sized businesses. As a Principal Consultant at Aldridge, you will be an instrumental player in our success by owning our highest profile customer advisory relationships. You will drive technical alignment, ensure long-term value for our clients, and build on a culture of client success at Aldridge. As a Principal Consultant, you will facilitate successful relationships between Aldridge and its Clients by understanding each assigned clients business and providing strategic technical vision and alignment. You will drive strong retention by demonstrating Aldridges enduring value through the successful operation of IT.

The ideal candidate will successfully draw upon their infrastructure knowledge to provide recommendations to get the most out of IT, advise on areas of IT that represent business risks, and assist in planning and budgeting client IT expenses and investments.
Accountabilities:
Serve as the primary point of contact for a portfolio of clients, understanding their businesses and aligning technology strategy to meet their objectives.

Conduct regular business reviews with clients, reviewing performance metrics, and identifying and executing areas of improvement.

Maintain a consistent communication cadence with clients.

Create and update technology plans and budgets.

Collaborate with other service delivery teams, including solutions architects, support, and projects teams to develop solutions to client challenges.

Work with the business operations team to develop proposals for projects and services that support the clients IT strategies.

Stay informed about client business trends, emerging technologies, and IT and security best practices and share insights with clients.

This role requires:
A bachelors degree.

3 years of experience in a technology consulting role or similar environment working with and presenting to business owners or executive leaders

3-5 years of hands-on technical experience, ideally in an MSP environment

Strong understanding of IT infrastructure, cloud services, cybersecurity, and networking concepts.

Attention to detail including the ability to accurately report and represent detailed information under tight deadlines.

Exceptional customer service skills, with the ability to build a lasting rapport and effectively communicate with clients in high-stakes situations.

Excellent problem-solving and isolation skills, with the ability to navigate challenging situations and find mutually beneficial solutions.

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