Tier 1 IT Support Technician

3 weeks ago

Beverly Hills, United States 1Above Technology Full time

Company Description

1Above Technology is a leading technology solutions provider established in 2005, with a strong presence in the Greater Los Angeles area and servicing companies nationwide. Our highly experienced team is passionate about technology and delivering the best innovations in technological solutions. At 1Above, we believe in providing technology that works for you, not against you.

Role Description

This is a full-time, on-site role for a Tier 1 Helpdesk Technician in Los Angeles, CA. The Helpdesk Technician will be responsible for the following:

  • Answering incoming calls and returning voicemails in a timely and professional manner
  • Managing tickets in our helpdesk system to ensure accurate and timely resolution
  • Providing IT troubleshooting assistance to end-users, escalating tickets to Tier 2 technicians when necessary
  • Maintaining clear documentation of issues and resolution in tickets
  • Ensuring that Knowledge Base articles and customer asset documentation is current and accurate
  • Participating in the after hours on-call rotation to support emergency requests.

Qualifications

  • Experience in desktop computer support and troubleshooting
  • Proficient in providing help desk support
  • Knowledge of computer hardware and software
  • Strong problem-solving skills
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment
  • Strong documentation skills
  • Relevant certifications or degrees in computer science or a related field are a plus
  • Strong Customer Service sills

Benefits:

Our benefits include:

Generous and flexible paid time off including paid personal time off

Competitive health insurance plans and 401(k) match, with benefits starting day one

Competitive and performance-based compensation packages and bonus plans

Educational assistance, leadership development programs, and recognition programs

Compensation:

$20-22/hr based on experience

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