Customer Service Center Representative

3 days ago

Savannah, United States Georgia Ports Authority Full time
Job Description

JOB INFORMATION:

Job Title:Customer Service Center Representative
Location(s):Garden City Terminal
FLSA Status:Non-Exempt

JOB OVERVIEW:

Under the supervision of the CSC Assistant Manager, the CSR provides universal customer service that is distinctive and consistent by exceeding customer expectations and understanding customer needs and requirements. Retain the focus on customer loyalty and establish added value services and further strengthen the relationships with our customers. To be customer-focused delivering service and value.

Upholds the values of the GPA to promote Safety, Integrity, Respect, Community, Creativity and Opportunity. Promotes a safe work environment by participating in safety initiatives and reporting unsafe conditions and behaviors.

JOB DUTIES:

  • CSR team leaders are the primary point of contact for GPA customers on inquiries, challenges, and problem-solving issues.
  • Provides general information regarding GPA services and facilities.
  • Educates customers regarding standard operating procedures and transaction requirements to promote efficient and effective cargo movement.
  • Educates users on self-service facilities as they become available.
  • Promotes GPA's features and services to existing and prospective customers by utilizing GPA software and Internet connections.
  • Responsible to test systems upgrades and enhancements and provide feedback on functionalities and how they will work for the customer or team.
  • Develops constructive and cooperative working relationships with both internal and external customers.
  • Ensures a high execution of services throughout the GPA.
  • Responsible for learning to use performance measurements/standards and skill standards.
  • Works to ensure departmental phone, email, and Chat KPI's are met or exceeded.
  • Participates in improvement teams and project teams as required by the CRC Manager.
  • Performs other duties as assigned.


JOB REQUIREMENTS:

Knowledge, Skills, & Abilities
Strong Microsoft Word, Excel, and PowerPoint required.Excellent written, oral, and presentation skills required.Strong interpersonal skills and the ability to interact effectively and professionally with GPA staff on all levels of administration as well as internal and external customers in order to create a result-driven, team-oriented environment.

Experience
3+ years customer relations experience, strong knowledge in international trade procedures Preferred

Education
Required High School Diploma or equivalentPreferred Four-year college degree in business, marketing, communications or a related field is

Licenses & Certifications
TWIC - Transportation Worker Identification Credential RequiredDriver's License - Valid state driver's license Required

Note: This job description is not necessarily an exhaustive list of all duties, responsibilities, job requirements, or working conditions associated with the job. Management reserves the right to revise the job or to require the performance of different or additional tasks. The employee must be able to perform the essential functions of the job, with or without reasonable accommodation, an without direct threat to the health or safety of others.

Revised: 8/3/2023

Mission: To empower entrepreneurs, strengthen industries, sustain communities, and fortify families by relentlessly striving to accelerate global commerce.

  • Customer Service Representative

    4 weeks ago

    Savannah, Georgia, United States MCI Military Recruitment Full time

    Job Title: Contact Center RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Contact Center Representative to join our team. As a Contact Center Representative, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and chats.Key...

  • Customer Service Representative

    2 weeks ago

    Savannah, Georgia, United States MCI Careers Full time

    Job Title: Call Center RepresentativeJob Summary:MCI Careers is seeking a highly motivated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients, resolving issues, and upselling products and services.Key...

  • Customer Service Representative

    2 weeks ago

    Savannah, Georgia, United States MCI Military Recruitment Full time

    Job Title: Call Center RepresentativeWe are seeking a highly motivated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and chats.Key Responsibilities:Handle customer...

  • Customer Service Representative

    1 month ago

    Savannah, Georgia, United States MCI Careers Full time

    Job Title: Call Center RepresentativeWe are seeking a highly motivated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and chats.Key Responsibilities:Handle customer...

  • Customer Service Representative

    4 weeks ago

    Savannah, Georgia, United States MCI Careers Full time

    Job Title: Call Center RepresentativeWe are seeking a highly motivated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and chats.Key Responsibilities:Handle customer...

  • Customer Service Representative

    1 month ago

    Savannah, Georgia, United States MCI Careers Full time

    Job Title: Contact Center RepresentativeWe are seeking highly motivated and customer-focused individuals to join our team as Contact Center Representatives in Savannah, GA. As a Contact Center Representative, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and chats.Key...

  • Customer Service Representative

    4 weeks ago

    Savannah, Georgia, United States MCI Careers Full time

    Job Title: Call Center RepresentativeWe are seeking highly motivated and customer-focused individuals to join our team as Call Center Representatives. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and chats.Key Responsibilities:Handle...

  • Customer Service Representative

    2 weeks ago

    Savannah, Georgia, United States MCI Careers Full time

    Job Title: Call Center RepresentativeWe are seeking highly motivated and customer-focused individuals to join our team as Call Center Representatives. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and chats.Key Responsibilities:Handle...

  • Customer Service Representative

    3 weeks ago

    Savannah, Georgia, United States MCI Military Recruitment Full time

    Job Title: Contact Center RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Contact Center Representative to join our team. As a Contact Center Representative, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and chats.Key...

  • Customer Service Representative

    1 month ago

    Savannah, Georgia, United States MCI Military Recruitment Full time

    Job Title: Contact Center RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Contact Center Representative to join our team. As a Contact Center Representative, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and chats.Key...

  • Customer Service Representative

    1 month ago

    Savannah, Georgia, United States MCI Careers Full time

    Job Title: Call Center RepresentativeWe are seeking a highly motivated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and chats.Key Responsibilities:Handle customer...

  • Customer Service Representative

    1 month ago

    Savannah, Georgia, United States MCI Careers Full time

    Job Title: Call Center RepresentativeWe are seeking a highly motivated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and chats.Key Responsibilities:Handle customer...

  • Customer Service Representative

    3 weeks ago

    Savannah, Georgia, United States MCI Careers Full time

    Job Title: Call Center RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and chats.Key Responsibilities:Handle...

  • Customer Service Representative

    4 weeks ago

    Savannah, Georgia, United States MCI Military Recruitment Full time

    Job Title: Contact Center RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Contact Center Representative to join our team. As a Contact Center Representative, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and chats.Key...

  • Customer Service Representative

    2 weeks ago

    Savannah, Georgia, United States MCI Careers Full time

    Job Title: Call Center RepresentativeJoin MCI Careers as a Call Center Representative and be part of a dynamic team that delivers exceptional customer experiences. As a key member of our customer service team, you will play a vital role in ensuring our clients' customers receive the best possible service.Job Summary:We are seeking a highly motivated and...

  • Customer Service Representative

    1 month ago

    Savannah, Georgia, United States MCI Careers Full time

    Job Title: Call Center RepresentativeJob Summary:MCI Careers is seeking a highly motivated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and chats.Key...

  • Customer Service Representative

    7 days ago

    Savannah, Georgia, United States MCI Careers Full time

    Job Title: Call Center RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and chats.Key Responsibilities:Handle...

  • Customer Service Representative

    1 month ago

    Savannah, Georgia, United States MCI Careers Full time

    Job Title: Contact Center Representative IWe are seeking highly motivated and customer-focused individuals to join our team as Contact Center Representatives. As a Contact Center Representative, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and chats.Key...

  • Customer Service Representative

    4 weeks ago

    Savannah, Georgia, United States MCI Careers Full time

    Job Title: Contact Center Representative IIJob Summary:MCI Careers is seeking a highly motivated and customer-focused Contact Center Representative II to join our team. As a Contact Center Representative II, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and chats.Key...

  • Customer Service Representative

    4 weeks ago

    Savannah, Georgia, United States MCI Careers Full time

    Job Title: Call Center RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and chats.Key Responsibilities:Handle...