Client Service Representative

3 weeks ago


Fountain Hills, United States Western Veterinary Partners Full time

El Dorado Animal Hospital is seeking a Client Service Representative to join our team Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while managing a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service, who are friendly and outgoing, detail-oriented and committed to contributing to a team-focused environment.

This is a full-time position, with a 4/10 schedule and availability needed Monday-Saturday.

Full-time benefits and compensation:

  • Compensation: $18-22/hour, based on experience and skillset
  • Health package: Medical, dental, and vision insurance
  • Life insurance and disability
  • Employee Assistance Program
  • 401k options
Required qualifications and skillset:
  • 1-3 years of client service experience
  • Previous veterinary experience is desired
  • Proficiency in the following skills:
  • Booking appointments
  • Daily assignments/scheduling
  • Checking clients in and out
  • Answering client questions and concerns
  • Monitoring email and phone correspondence

The EDAH culture and vision:

Since opening our doors in 2011, El Dorado Animal Hospital has been a trusted, full-service animal hospital that's dedicated to providing high quality medicine and compassionate care. We exclusively see small animals and have a large focus on dentistry; however, we're also equipped for general wellness and soft tissue surgeries. Our reception team is great at triage, and our technician team is incredibly in-tune with each other to manage our busy workflow. We're proud to have great team longevity and a talented support team that is well-utilized and collaborative. At EDAH, we strive to offer sound advice, optimal surgical, medical, and dental care, and bring enjoyment to cats and dogs (and their owners) in Fountain Hills, AZ, for a maximum number of years. We are eager to grow our team to achieve this, and encourage you to APPLY TODAY

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