Call Center Receptionist

2 months ago

Warren, United States One Health Ohio Full time
Position Overview:

Serves adult and pediatric patients by scheduling appointments, maintaining records and accounts, general office support, and providing outstanding customer service to all callers.

Essential Duties Essential Job Functions:
  • Schedule appointments in a computerized appointment calendar for multiple locations and/or providers based on call center guidelines.
  • Responsible for handling all inbound calls in a timely and professional manner.
  • Responsible for making outbound callbacks during assigned time slot to follow up on voicemails.
  • Appropriately transfer calls to the necessary department based on the meaning of call.
  • Responsible for following AAAHC guidelines in regards to patient continuity. Maintains patient's continuity of care by scheduling with a consistent provider.
  • Maintains the computer database of patience with accuracy and completeness.
  • Advises the patients of ONE Health Systems, Inc. policies and procedures regarding billing, payment of fees, sliding fee schedules, and payment options.
  • Other duties as assigned.
Benefits:
  • PTO and Paid Holidays
  • No nights or weekends
  • Optional Medical, dental and vision plans
  • 401(k) retirement plan
  • Company-paid life insurance with/AD&D benefit
  • Company-paid long-term disability plan
  • Optional life insurance and short-term disability plan
  • Optional Critical Illness Plan
  • Optional Accident Insurance Plan
Other Skills/Abilities:
  • Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice.
  • Proficiency with computers including the ability to multitask through multiple screens, and strong typing skills
  • Strong time management and decision-making skills.
  • Understanding of company services and policies.
  • Ability to maintain confidentiality and remain compliant with HIPAA guidelines.
  • Ability to utilize software, databases, scripting, and tools appropriately.
  • Ability to adjust to changes made in scheduling guidelines and apply immediately upon request.
Education/Experience:
  • High school education
  • Minimum 3 years' experience preferred
Physical Requirements:
  • Sitting in a normal seated position for extended periods of time
  • Reaching by extending hand(s) or arm(s) in any direction
  • Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
  • Communication skills using the spoken word
  • Ability to see within normal parameters
  • Ability to hear within normal range
  • Ability to move about

NOTE:This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Employee is able to work at any OHO locations deemed necessary by OHO.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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