Front Desk Receptionist

2 months ago

Warren, United States One Health Ohio Full time
Supervisory Responsibilities: None

Essential Duties / Essential Job Functions:
  • Provide exceptional customer service to patients, visitors, and ONE Health Ohio staff
  • Handle all calls in a timely and professional manner.
  • Checking patients in and out using proper procedures and addressing all questions the patient may have.
  • Completing new patient profiles.
  • Verify patient's insurance information in the EHR.
  • Verify household income before placing a patient on a sliding fee scale.
  • Maintain patient accounts by obtaining, recording, and updating personal and financial information.
  • Optimize patients' satisfaction, provider time, and treatment room utilization by maintaining the computerized appointment calendar.
  • Inform patients of ONE Health Ohio's policies and procedures regarding billing, payment of fees, sliding fee schedules, and payment options.
  • Collect applicable patient fees at the time of service.
  • Set up follow-up appointments and providing the patient their patient plans.
  • Reconcile the nightly deposit as per policy.
  • Maintain a safe and clean working environment by complying with procedures, rules, and regulations; adhering to infection-control policies and protocols.
  • Other duties as assigned
Benefits:
  • PTO and Paid Holidays
  • No nights or weekends
  • Optional Medical, dental and vision plans
  • 401(k) retirement plan
  • Company-paid life insurance with/AD&D benefit
  • Company-paid long-term disability plan
  • Optional life insurance and short-term disability plan
  • Optional Critical Illness Plan
  • Optional Accident Insurance Plan
Required Skills/Abilities:
  • Ability to maintain confidentiality
  • Preset a positive and professional attitude
  • Planning and organizational skills
  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Ability to identify problems and to propose feasible solutions
  • Ability to maintain accurate records
  • Ability to enter and maintain data in various company software programs.
  • Knowledge of company's policies and procedures.
  • Knowledge of modern office equipment, troubleshooting, practices, and procedures.
  • Interpersonal/human relations skills
  • Proficient telephone skills
  • Time Management
  • Attention to detail
Education and Experience:
  • High school diploma or equivalent
  • Patient check-in/out
  • Completing new patient profiles
  • Insurance information verification
  • Sliding fee scale competency
  • Healthcare experience desired
  • NextGen experience desired
  • CPR or ability to obtain
Physical Requirements
  • Sitting in a normal seated position for extended periods of time
  • Reaching by extending hand(s) or arm(s) in any direction
  • Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
  • Communication skills using the spoken word
  • Ability to see within normal parameters and hear within normal range
  • Ability to move about

NOTE:This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Employee is able to work at any OHO locations deemed necessary by OHO.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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