Customer Support Representative

2 months ago

Tempe, United States NimbleRx Full time
NimbleRx is a technology company that enables people to live their best lives by improving access to reliable, affordable healthcare. Our mission is to bring pharmacies into the future by building a convenient and easy-to-use service that supports pharmacists and empowers patients. We are a fast-growing, technology-first startup doing over $1 billion in GMV annually, and our team stays rooted in a patient-first mentality; we aim to bring all of our patients convenient access to reasonably-priced medications without ever needing to step foot in a pharmacy.

As a member of the Customer Support Team at Nimble, you will have the opportunity to assist our customers and pharmacy partners with questions, while resolving order changes, cancellations, refunds, and related tasks.

Hourly Pay: $20.00

Schedule: Monday-Friday rotating shift of 9:30am-6:00pm and/or 7:00am-3:30pm + 1 weekend/month

Hybrid: On-site 3 days per week (Tuesday-Thursday) in our Tempe office

You will:
    • Deliver exceptional customer support via email and chat
    • Review and respond to 40-50 support tickets daily
    • Communicate with pharmacy partners, patients, and internal team members
    • Answer questions about prescription orders, refunds, tracking and delivery, and related issues
What you bring:
    • BA / BS Degree (entry level applicants are welcome) or extensive support experience
    • Experience in retail, hospitality, restaurant, customer service and/or pharmacy experience
    • Proactive energy to thrive in a fast-paced tech startup environment
    • Support skills over phone, chat, and e-mail
    • Preferred experience with Zendesk, Salesforce or Gladly is ideal
    • Outstanding customer service skills, including active listening and de-escalation
What's in it for you:
    • Compassionate and driven colleagues in a fun environment where success is celebrated
    • Rare opportunity to change an industry and lives of millions
    • We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do
    • Medical / Dental / Vision / 401K package that fits your needs
    • Generous Vacation Policy - work hard and take time when you need it
    • 11 Paid Holidays
    • Work in a beautiful office overlooking Tempe Town Lake


$20 - $20 an hour

At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey

Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives.

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