Customer Service Representative

2 weeks ago


Shakopee, United States System One Full time

Customer Service Representative Shakopee, MN Description: Place customer orders and arrange for delivery via customers’ preferences. Enter all customer pricing into SAP for invoicing accuracy. Update pricing when project pricing is sent by regional manager. Consolidate orders so that customers receive the best freight charges. Respond to the needs of the customer by phone or email quickly and accurately. Assist other customer service reps when needed. Communicate order status to customers quickly and accurately. Process RMAs, credits, and rebills within required timeframes. Attend regional meetings to increase relationships with sales personnel. Qualifications: Customer Service background Excellent computer skills- knowledge of SAP a plus Min. 5 years in customer-assisted roles Ability to act independently and make decisions Ability to effectively interact with customers and other departments Excellent organizational skills M1



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