Supervisor, Operations

2 weeks ago

Rancho Cordova, United States Blue Shield Of California Full time

Your Role

The Installation and Billing team is responsible for reviewing applications and processing member enrollments, changes, and terminations for individual or family plan coverage. The Operations, Supervisor will report to the Enrollment and Billing Senior Manager. In this role you will you will supervise production staff, manage the teams inventory, drive process improvements, and communicate with key business stakeholders. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building, and sustaining high-performing teams, getting results the right way, and fostering continuous learning..

Your Work

In this role, you will:

  • Be responsible for routine operations and people management functions
  • Foster a great place to work communicating clear roles and responsibilities and building successful working relationships across the organization
  • Consult and make recommendations to management on operational issues
  • Use concepts and abilities to manage processes and operations, including procedural changes, inventories, and workload management
  • Apply policies and procedures within health care operations
  • Provide day to day work direction for team and review work results to maintain steady productivity with the highest level of quality
  • Collaborate with various teams and departments to ensure optimal and positive member experiences
  • Provide coaching, performance management, skill development, and guidance on team members' Professional Development Plans

Your Knowledge and Experience

  • Requires a high school diploma or GED
  • Requires a minimum of 5 years of prior relevant experience
  • Requires a minimum of 2 years of experience operating in a lead role or equivalent leadership training or manager training
  • Experience working in Healthcare, Health Insurance, or Insurance preferred
  • Experience working with member enrollments preferred
  • Ability to work collaboratively across diverse teams to improve processes and policies with a focus on the customer experience.

Pay Range:

The pay range for this role is: $ 66,600 to $ 98,900 for California.

Note:

Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.

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