![Hilton](https://media.trabajo.org/img/noimg.jpg)
Reservations Agent
3 weeks ago
The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Reservations Agent to join the Team
Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle.
The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and IRD.
•Classification: On-Call
•Shift: Various - must have availability to work nights, weekends, weekdays, and holidays.
Want to learn more? Hotel Website, Facebook, Instagram
What will I be doing?
As a Reservations Sales Specialist, you would be responsible for answering reservation calls in a welcoming and professional tone using the highest standards of guest service. Specifically, this includes but is not limited to:
- Answer all guest calls in a timely manner, extending excellent service and Forbes standards with all guest interactions.
- Effective coordination of booking room, restaurant, spa and golf reservations; reservation and guest information is complete and entered accurately.
- Use selling strategies to maximize conversion, upsell room accommodations and decrease call abandonment to increase hotel revenue.
- Sales commission incentive available for premium suite bookings and upsell once eligible.
- Maintain extensive knowledge of all hotel features and services including dining outlets, spa offerings, golf details, all room types, rates, special packages, promotions, daily arrivals/departures/room availability and scheduled in-house group activities.
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage - for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
Pay Range: The hourly rate is $20 per hour and is based on applicable and specialized experience and location.
#LI-CS2
-
Reservations Agent
4 weeks ago
Dana Point, California, United States Hilton Full timeThe award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Reservations Agent to join the TeamLocated in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun,...
-
Reservations Agent
4 weeks ago
Dana Point, California, United States Waldorf Astoria Monarch Beach Full timeThe award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Reservations Agent to join the TeamLocated in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun,...
-
Reservations Agent
4 weeks ago
Dana Point, United States Waldorf Astoria Monarch Beach Full timeDescriptionThe award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Reservations Agent to join the Team!Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back...
-
Reservations Sales Agent
4 weeks ago
Dana Point, California, United States Hilton Full timeThe award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Reservations Agent to join the Reservations Team Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back...
-
Reservations Agent
6 days ago
Dana Point, United States Hilton Full timeReservations Agent (On-Call) - Waldorf Astoria Monarch Beach and Club The award-winning Forbes 4-Star and AAA 5-DiamondWaldorf Astoria Monarch Beach Resort & Club is looking for a **Reservations Agent** to join the Team! Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of...
-
Reservations Sales Agent
4 weeks ago
Dana Point, United States Hilton Full timeReservations Sales Agent - Waldorf Astoria Monarch Beach Resort and Club The award-winning Forbes 4-Star and AAA 5-DiamondWaldorf Astoria Monarch Beach Resort & Club is looking for a **Reservations Agent** to join the Reservations Team! Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the...
-
Reservations Agent
1 month ago
Dana Point, United States Waldorf Astoria Monarch Beach Full timeDescriptionThe award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Reservations Agent to join the Team!Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back...
-
Reservations Sales Agent
4 weeks ago
Dana Point, United States Waldorf Astoria Monarch Beach Full timeDescriptionThe award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Reservations Agentto join the Reservations Team! Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for...
-
Reservations Sales Agent
4 weeks ago
Dana Point, California, United States Waldorf Astoria Monarch Beach Full timeThe award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Reservations Agentto join the Reservations Team Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back...
-
Group Reservations Coordinator
3 weeks ago
Dana Point, United States Aimbridge Hospitality Full timeJob Summary The Group Reservations Coordinator works closely with Sales & Marketing Accounting Conference Services and Group Meeting Planners to ensure excellent customer service and the highest level of accuracy in bookings is always provided. Responsibilities QUALIFICATIONS: * Previous Hotel experience preferred * High School graduate or G.E.D....
-
Group Reservations Coordinator
2 days ago
Dana Point, United States Marriott Laguna Cliffs Resort Full timeJob Summary: The Group Reservations Coordinator works closely with Sales & Marketing Accounting Conference Services and Group Meeting Planners to ensure excellent customer service and the highest level of accuracy in bookings is always provided. **Responsibilities**: **QUALIFICATIONS**: - Previous Hotel experience preferred - High School graduate or G.E.D....
-
Group Reservations Coordinator
2 weeks ago
Dana Point, United States Marriott Laguna Cliffs Resort Full timeJob Summary: The Group Reservations Coordinator works closely with Sales & Marketing Accounting Conference Services and Group Meeting Planners to ensure excellent customer service and the highest level of accuracy in bookings is always provided. Responsibilities: QUALIFICATIONS: Previous Hotel experience preferred High School graduate or G.E.D. equivalent....
-
Reservations Sales Agent
4 days ago
Dana Point, United States Waldorf Astoria Monarch Beach Full timeDescriptionThe award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Reservations Agentto join the Reservations Team! Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for...
-
Guest Services Agent
4 weeks ago
Dana Point, United States HRI Development LLC Full timeWelcome to the Hilton DoubleTree Suites in the beautiful Dana Point! As a team member of our hotel, you'll have the opportunity to work in a luxurious and tranquil environment, surrounded by stunning ocean views and top-notch amenities. We take pride in providing exceptional service to our guests, and we're committed to fostering a positive and supportive...
-
Guest Services Agent
6 days ago
Dana Point, United States HRI DEVELOPMENT Full timeWelcome to the Hilton DoubleTree Suites in the beautiful Dana Point! As a team member of our hotel, you'll have the opportunity to work in a luxurious and tranquil environment, surrounded by stunning ocean views and top-notch amenities. We take pride in providing exceptional service to our guests, and we're committed to fostering a positive and supportive...
-
Front Desk Agent
2 days ago
Dana Point, United States Marriott Laguna Cliffs Resort Full timeJob Summary: Hotel Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive...
-
Front Desk Agent
4 weeks ago
Dana Point, United States Marriott Laguna Cliffs Resort Full timeJob Summary: Hotel Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive...
-
Hotel Front Desk Agent
2 weeks ago
West Point, United States The Thayer Hotel Full time**About Us**: The Thayer Hotel is a team committed to values-based leadership, developing and training every team member, and providing a stellar Hudson Valley experience for our guests in our hotel, restaurant, bars and private events. We are looking for hospitality professionals to help us serve our guests, help our guests create unforgettable memories,...
-
Front Desk Agent
2 weeks ago
Stevens Point, Wisconsin, United States Holiday Inn Stevens Point Full timeFront Desk Agent Job Description: If you're a people person, organized, and enjoy providing top-notch customer service, then this might be the perfect job for you. As a Front Desk Agent, your main tasks involve welcoming guests, managing reservations, and ensuring guests have a memorable stay. Your friendly attitude and problem-solving skills will be crucial...
-
Front Desk Agent
3 weeks ago
Stevens Point, United States Holiday Inn Stevens Point Full timeJob Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...