Hotel Front Desk Agent

1 week ago

Atlanta, United States Hotel Clermont & Tiny Lou's Full time
Description

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today

Responsibilities

•Communicate with housekeeping to make sure guest rooms are ready
•Handle customer complaints as necessary
•Bookkeeping: keep accurate records of all hotel guest account information
•Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
•Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

Qualifications

•Exhibits working knowledge of Microsoft Office and reservation management systems
•Comfortable taking telephone calls and mitigating stressful situations
•High school graduate, GED recipient, or equivalent
•Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
•At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

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