Hotel Front Desk Attendant
7 days ago
$17 hourly
Responsibilities:- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Field customer complaints when necessary
- Bookkeeping: keep accurate records of all hotel guest account information
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- Comfortable taking telephone calls and mitigating stressful situations
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- Working knowledge of Microsoft Office and reservation management systems
- High school diploma, GED, or equivalent
We are a great place to work
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