Customer Service Representative

3 months ago

Houston, United States Pccarx Full time

** Customer Service Representative**

**Job Category****:** Customer Service & Sales **Requisition Number****:** CUSTO01108 Showing 1 location **Job Details**

**Description**

**What Were Looking For**

Looking for energetic, self-starters to work in a fast-paced Service and Sales environment. Someone that can provide exceptional Customer Service in an upbeat and positive manner as well as provide information and sell our products, services and events building a positive customer experience.

**What You Will Do**

Respond to customer inquiries via telephone(incoming/outgoing), chat, and email for the USA and Canada

Analyze a customers service needs and provides a one stop resolution

Research and resolve customer complaints to ensure customer satisfaction

Transfer technical questions through a Messaging System

Place orders, relays product availability and track packages

Promote PCCA products, services, and events when applicable to customers on incoming calls

Initiate calls to current customers through call campaigns promoting and selling products, services and events

Meet and exceed assigned goals through upselling, appreciations and quoting opportunities

Assist and work in tandem with the Sales and Marketing Teams

Attend seminars and trainings as needed providing support to customers and other PCCA departments

Utilize a CRM to record activities and opportunities

Maintain a basic understanding of the US pharmacy community

Process returns and credits within company guidelines

Guide members on our Members Only Site and provides online support

Submit sourcing requests for the items not currently available on behalf of a customer request

Assist with customer set-up for non-members

Assist with special projects, as assigned

**Who You Are**

High School Diploma or equivalent

One year of experience in Customer Service

Exposure to sales techniques, i.e. up selling and cross selling

Prior experience in a service environment using a Customer Relationship Management (CRM) system

Must be a team player to strive to contribute to the success of the team and to the company, self-motivated and self-starter

Must be able to problem solve, multi-task and prioritize responsibilities

Excellent verbal, listening and written communication skills

Ability to effectively communicate in person, via the telephone and in writing, i.e. excellent grammar, spelling, word usage

Ability to pay attention to detail

Ability to be flexible and adapt quickly to change while delivering legendary service in a constantly evolving industry

Entry to intermediate level computer skills in Microsoft Word, Outlook and the Internet

Exposure to a high-volume call center environment, a plus

Entry level experience in Microsoft Excel, a plus

**Who We Are**

PCCA helps pharmacists and prescribers create personalized medicine that makes a difference in patients lives. As a complete resource for independent compounding pharmacists, PCCA provides high-quality products, education and support to more than 3,000 pharmacy members throughout the United States, Canada, Australia and other countries around the world. Incorporated in 1981 by a network of pharmacists, PCCA has supported pharmacy compounding for more than 37 years. Learn more at www.pccarx.com.

**Skills**

**Preferred**

**Written Communication** *Advanced* **Customer Service** *Intermediate* **Verbal Communication** *Advanced* **Team Oriented** *Advanced* **Customer Support** *Intermediate* **Decision Making** *Intermediate* **Communication** *Advanced* **Caring** *Advanced* **Active Listening** *Intermediate* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

**Experience**

  • Customer Service Representative

    4 weeks ago

    Houston, United States Providence Health & Service Full time

    Description Providence St. Joseph Health is calling a Customer Service Representatives to work remotely within our footprint states: WA, OR, MT, NM and/or TX. This position has multiple openings for both full time and part time positions. The Customer Service Representative contributes to the achievement of service delivery, performance standards, and...

  • Customer Service Representative

    4 days ago

    Houston, Texas, United States AAA Plus Transportation Service Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Smoothie King. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and contributing to the overall success of our store.Key...

  • Customer Service Representative

    1 month ago

    Houston, United States Houston GS Services Full time

    Job DescriptionJob DescriptionOur Customer Service Representatives help the local market by offering services and enrollments from our energy based clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting...

  • Customer Service Representative

    2 weeks ago

    Houston, United States Houston GS Services Full time $40,000 - $50,000

    Job DescriptionJob DescriptionOur Customer Service Representatives help the local market by offering services and enrollments from our energy based clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting...

  • Customer Service Representative

    3 months ago

    Houston, United States Clayton Services Full time

    Clayton Services is searching for Customer Service Representatives to join thriving companies in the Greater Houston area. The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints. Customer Service Duties and Responsibilities: Interacts with customers via telephone, email, online chat,...

  • Customer Service Representative

    3 weeks ago

    Houston, United States TransCore Full time

    Under the direction of the Customer Service Supervisor/ Lead, the Customer Service Representative will be responsible for quality service and providing accurate information to customers. The CSR is responsible to accurately open accounts, explain pol Customer Service Representative, Customer Service, Representative, Retail, CSR

  • Customer Service Representative

    1 week ago

    Houston, United States Bray International, Inc. Full time

    Customer Service (Inside Sales) Representative at Bray Controls Position Overview: Are you a driven customer service or inside sales professional looking for an exciting growth opportunity? Bray Controls offers a dynamic environment where you can thr Customer Service Representative, Customer Service, Representative, Controls, Inside Sales, Manufacturing,...

  • Customer Service Representative

    1 month ago

    Houston, United States Ultimate Staffing Full time

    Ultimate Staffing is looking to hire 2-3 customer service representatives on the Northwest side of Houston! Please apply ASAP as this is an IMMEDIATE need and interviews are currently underway! Duties:Document and maintain database with client accou Customer Service Representative, Customer Service, Representative, Staffing, Retail

  • Customer Service Representative

    4 weeks ago

    Houston, United States Texas Pride Disposal Full time

    Customer Service Representative Job Description The Customer Service Representative's main duties are answering incoming calls regarding service issues, setting up accounts, taking payments and educating customers about our products and services. The ideal candidate will possess a high level of customer service skills along with excellent written and verbal...

  • Customer Service Representative

    2 months ago

    Houston, United States The Home Depot Full time

    We're looking for top-tier Customer Service advocates to join our team here at Global Custom Commerce, a Home Depot Company. We expect high performance and amazing customer service experiences for our customers, and we pay highly for it. To join our Customer Service, Customer Service Representative, Customer Experience, Leadership, Representative, Window

  • Customer Service Representative

    3 months ago

    Houston, United States C&S Wholesale Grocers Inc Full time

    This Customer Service Rep I will serve as the principal link between C&S and its customers. This position is responsible for responding to customer inquiries via telephone, email and Customer CRM Platform sites regarding multiple customer requests i. Customer Service Representative, Customer Service, Representative, Retail, Grocery, Skills

  • Customer Service Representative

    1 week ago

    Houston, United States Tad PGS Full time

    Act as customer service interface to internal employees and external customers and perform all service related activities (Sales Orders, RM - As, warranty , center set-up, contracts, and consignment procedures). Provide responsive and reliable custom Customer Service Representative, Customer Service, Representative, Technical Support, Retail, Staffing

  • Customer Service Representative

    4 weeks ago

    Houston, United States iHire Full time

    We are hiring a remote customer service representative to manage customer queries and complaints. You will be responsible for responding to customer inquiries, processing orders, modifications, and escalating complaints across various communication channels. To excel in this role, it's important to remain calm when customers are frustrated and have...

  • Customer Service Representative

    3 months ago

    Houston, United States Texas Pride Disposal Solutions LLC Full time

    Customer Service Representative Job Description The Customer Service Representative's main duties are answering incoming calls regarding service issues, setting up accounts, taking payments and educating customers about our products and services. The ideal candidate will possess a high level of customer service skills along with excellent written and verbal...

  • Customer Service Representative

    3 months ago

    Houston, United States Texas Pride Disposal Solutions LLC Full time

    Job DescriptionJob DescriptionCustomer Service Representative Job DescriptionThe Customer Service Representative's main duties are answering incoming calls regarding service issues, setting up accounts, taking payments and educating customers about our products and services. The ideal candidate will possess a high level of customer service skills along...

  • Customer Service Representative

    3 weeks ago

    Houston, United States Circle K Stores Inc. Full time

    Customer Service Representative Apply at Store 2741923, Houston TX Posted 4 Days Ago | Job Requisition ID: R448540 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow...

  • Customer Service Representative

    3 months ago

    Houston, United States Old Dominion Freight Full time

    Customer Service Representative page is loaded **Customer Service Representative** **Customer Service Representative** locationsHouston, TX time typeFull time posted onPosted Today job requisition idR-2022-9667 Old Dominion Freight Line is currently recruiting for a Customer Service Representative to join our OD Family Culture. This role will successfully...

  • Customer Service Representative

    1 month ago

    Houston, United States Connect Staffing Full time

    Job DescriptionJob DescriptionMUST HAVE AT LEAST ONE YEAR OF CUSTOMER SERVICE EXPERIENCEConnect Staffing is looking for a dedicated Customer Service Representative for a supplier company in Northwest Houston!Schedule: Monday - Friday 8:00am - 5:00pmCustomer Service Representative Requirements:Must have at least one year of customer service experience.Must be...

  • Customer Service Representative

    1 week ago

    Houston, Texas, United States Service Corporation International Full time

    Job Title: Front Desk AssociateWe are seeking a highly skilled and professional Front Desk Associate to join our team at Service Corporation International. As a Front Desk Associate, you will be the first point of contact for our clients and visitors, providing exceptional customer service and support.Key Responsibilities:Greet and Assist Guests: Greet...

  • Customer Service Representative

    4 weeks ago

    Houston, United States Diamond AdvanEdge Full time

    We are committed to employee satisfaction and driving the success of our business. We focus on talent, passion, and culture. We are the leading industry in sales, marketing, and customer satisfaction. We have put together a remarkable training program to develop our Customer Service representatives to train on development and management and transition into a...