Current jobs related to Senior Customer Service Specialist - Parkersburg - TREASURY

  • Customer Care Specialist

    3 weeks ago

    Parkersburg, United States United Bank Inc Full time

    Our Customer Care Specialists are a key representative of United Bank. This role is responsible for providing exceptional service to our internal and external Customers via the telephone and email. This position is an excellent opportunity to learn a Customer Care, Specialist, Customer Service, Skills, Retail

  • Customer Service Representative

    2 weeks ago

    Parkersburg, West Virginia, United States REO Logistics INC Full time

    Job DescriptionJob Title: Customer Account SpecialistLocation: Parkersburg, WVStatus: Non-Exempt/HourlyShift: Day/As-NeededDept.: Customer ServiceReporting to: Account/Customer Service ManagerHourly Rate: Starting at $15.50Job SummaryThe Customer Account Specialist plays a crucial role in maximizing company profitability while providing a hassle-free...

  • Customer Service Representative

    2 weeks ago

    Parkersburg, West Virginia, United States Five Star Call Centers Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Five Star Call Centers. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key Responsibilities:Address customer...

  • IT Specialist

    2 weeks ago

    Parkersburg, West Virginia, United States Bureau of the Fiscal Service Full time

    Job SummaryWe are seeking a highly skilled IT Specialist to join our team at the Bureau of the Fiscal Service. As an IT Specialist, you will be responsible for providing technical support and maintenance for desktop hardware and software, as well as coordinating IT security and incident response.Key ResponsibilitiesRespond to complex end-user IT incidents,...

  • Customer Service Representative

    2 weeks ago

    Parkersburg, West Virginia, United States United Bank Inc Full time

    Job Summary:United Bank Inc is seeking a highly skilled Customer Care Specialist to join our team. As a key representative of the bank, this role is responsible for providing exceptional service to internal and external customers via the telephone and email.Responsibilities:Answer inbound customer and branch calls in a courteous and professional...

  • Customer Service Representative

    2 weeks ago

    Parkersburg, West Virginia, United States United Bank Inc Full time

    Job OverviewUnited Bank Inc is seeking a highly skilled Customer Care Specialist to join our team. As a key representative of our organization, this role is responsible for providing exceptional service to our internal and external customers via the telephone and email. This position offers an excellent opportunity to learn all the Bank's products, services,...

  • IT Specialist

    1 week ago

    Parkersburg, West Virginia, United States Bureau of the Fiscal Service Full time

    Job SummaryThis position is located at the Bureau of the Fiscal Service, where you will be part of a team providing 24-hour event management and operational support capability. As an IT Specialist (CUSTSPT) (NETWORK), you will be responsible for providing troubleshooting support and working with Tier 2 and 3 technical staff to assist users regarding the...

  • Customer Care Specialist

    3 weeks ago

    Parkersburg, United States United Bank Inc Full time

    Job Description Our Customer Care Specialists are a key representative of United Bank. This role is responsible for providing exceptional service to our internal and external Customers via the telephone and email. This position is an excellent opportunity to learn all the Bank's products, services and work with all lines of business in support of resolutions...

  • Culinary Services Manager

    1 month ago

    Parkersburg, Iowa, United States Jaybird Senior Living Full time

    About Jaybird Senior LivingWe are a company that values our team members and offers them the opportunity to make a meaningful impact every day. Our mission is to demonstrate exemplary red carpet service in all we do.Why You Should ApplyCompetitive pay and benefits packageExcellent growth and advancement opportunities401k with 5% match and generous PTO...

  • Medical Equipment Specialist

    2 weeks ago

    Parkersburg, West Virginia, United States AdaptHealth LLC Full time

    Job Title: Medical Equipment SpecialistAt AdaptHealth, we are seeking a skilled Medical Equipment Specialist to join our team. As a Medical Equipment Specialist, you will play a critical role in ensuring the safe delivery and setup of home medical equipment for our customers.Key Responsibilities:Develop and maintain working knowledge of current HME products...

  • Management and Program Analyst

    7 days ago

    Parkersburg, United States Bureau of the Fiscal Service Full time

    Summary This position is located at Bureau of the Fiscal Service, Division of Business and Project Management. As a Management and Program Analyst (Customer Service Representative) you will manage all aspects of customer Interagency Agreements (IAAs) including preparing proposals for new customers, and renewals for existing customers, ensure the...

  • Management and Program Analyst

    6 days ago

    Parkersburg, United States Bureau of the Fiscal Service Full time

    Summary This position is located at Bureau of the Fiscal Service, Division of Business and Project Management. As a Management and Program Analyst (Customer Service Representative) you will manage all aspects of customer Interagency Agreements (IAAs) including preparing proposals for new customers, and renewals for existing customers, ensure the...

  • Cook (Senior Living Setting)

    4 months ago

    Parkersburg, United States Jaybird Senior Living Full time

    About the Company: There are jobs - and then there are careers. At Jaybird Senior Living, we offer team members the chance to do the kind of work that is meaningful and makes a difference every day. We are looking for people who live our mission of demonstrating exemplary red carpet service in all we do. The opportunity to grow, challenge yourself, and learn...

  • Senior Living Sales and Marketing Coordinator

    1 week ago

    Parkersburg, Iowa, United States Jaybird Senior Living Full time

    About Jaybird Senior Living: We're a company that offers a unique opportunity to make a difference in the lives of our residents. As a Sales and Marketing Coordinator, you'll play a crucial role in helping us achieve our mission of providing exemplary red carpet service. Why You Should Consider This Role: Competitive pay and benefits packageOpportunities for...

  • Customer Service Representative

    2 weeks ago

    Parkersburg, West Virginia, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience for all customers.Key Responsibilities:Respond...

  • Customer Service Representative

    4 weeks ago

    Parkersburg, West Virginia, United States Jerrod Sparling - State Farm Agent Full time

    {"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our State Farm agency, you will be responsible for providing exceptional customer service, resolving customer inquiries, and promoting the growth of...

  • Customer Service Representative

    2 weeks ago

    Parkersburg, West Virginia, United States MCI Military Recruitment Full time

    Job Title: Entry-Level Tolling Customer ServiceAt MCI, we are seeking highly motivated and customer-focused individuals to join our team as Entry-Level Tolling Customer Service Representatives. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns, and...

  • Customer Service Representative

    1 week ago

    Parkersburg, West Virginia, United States MCI Military Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience for all interactions.Key...

  • Customer Service Representative

    2 months ago

    Parkersburg, West Virginia, United States WesBanco Bank Inc. Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Associate to join our team at WesBanco Bank Inc.This is a full-time remote position that requires excellent communication and problem-solving skills. As a Customer Service Associate, you will be responsible for providing top-notch customer service to our clients, resolving...

  • Customer Service Representative

    2 weeks ago

    Parkersburg, West Virginia, United States MCI Military Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving issues in a timely and professional manner.Key...

Senior Customer Service Specialist

4 months ago

Parkersburg, United States TREASURY Full time

** Senior Customer Service Specialist**

**Department of the Treasury**

**Location**

2 vacancies in the following location:

** Relocation expenses reimbursed**

No

** Telework eligible**

Yes as determined by agency policy

**Duties**

** Summary**

**PLEASE NOTE: Based on the current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended.**

This position is located in Retail Securities Services, Division of Customer Service, Branch as Assigned.

**Responsibilities**

The following are the duties of this position at the GS-11. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

As a Senior Customer Service Specialist you will:

+ Analyze and research customer requests including executive correspondence and supporting evidence to perform a wide variety of the more complex and high profile securities transactions, including issues, reissues, transfers, exchanges, payments, account maintenance, reinvestments, and redemptions.

+ Examine and approve the validity of legal evidence of a varied and complex nature in order to support transactions, process claims, or establish entitlement to official information within the perspective of relevant laws, regulations and precedents.

+ Independently analyze and adjudicate difficult and unusual cases containing a wide variety of requests and supporting evidence.

+ Determine what regulations, policies, precedents, laws and procedures are applicable to the transaction and the extent to which they have been met or may be waived. Initiate and approve unique requests and waivers of some facets of regulations when required in accordance with established procedures and precedents. Make recommendations on difficult or unique circumstances and compose memoranda to legal staff and higher authority to obtain rulings. Approve transactions of a precedent or policy setting nature.

+ Prepare and sign, as final disposition, letters on assigned cases. Resolve some cases by phone, email, or fax. Explain complex decisions to investors in cases where the outcome is not readily accepted. Delegated the authority to take final disposition, not subject to further review, on all cases which he or she is called upon to examine and adjudicate **Travel Required**

Occasional travel - Occasional travel possible.

** Supervisory status**

No

** Promotion Potential**

11

**Requirements**

** Conditions of Employment**

+ Must be U.S. Citizens or U.S. Nationals.

+ Please refer to "Conditions of Employment."

+ Click "Print Preview" to review the entire announcement before applying.

The experience may have been gained in either the public, private sector or . One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your rsum.

** Qualifications**

You must meet the following requirements within 30 days after the closing date of this announcement.

For the GS-11, specialized experience is one (1) year of experience at the GS-09 level, or equivalent, which is directly related to the position as listed in this announcement and has equipped the candidate with the skills, and abilities to perform the duties of the position successfully. Specialized experience for this position includes:

Working in a customer service environment using rules and regulations to research, analyze, and process customer transactions for Treasury securities.

Examples of such experience may include:

-Analyzing and ruling on acceptability of transaction requests.

-Issuing or reissuing securities exchanges, redemptions and transfers

-Establishing legal entitlement to official information

OR

Ph.D. or equivalent doctoral degree;

OR

3 full years of progressively higher level graduate education leading to such a degree; OR LL.M., if related.

OR

You may qualify on a combination of education and experienceFor the GS-9 is defined as one year of experience at the GS-7 level, or equivalent that is directly related to the position and which has equipped the candidate with the particular skills, and abilities to successfully perform the duties of the position. Specialized experience includes:

Working in a customer service environment using rules and regulations to assist in processing customer transactions for Treasury securities;.

Examples of such experience may include:

- Researching legal correspondence

- Gathering information for transfers or exchanges of securities

- Responding to customer inquiries regarding securities transactions

OR

You may substitute education for specialized experience as follows: completed a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related.:

OR

You may qualify with a combination of experience and education

In addition to the above requirements, you must meet the following **time-in-grade requirement**, if applicable:

For the GS-11, you must have been at the GS-09 level for 52 weeks.

For the GS-09, you must have been at the GS-07 level for 52 weeks.

We may select from this announcement or any other source to fill one or more vacancies.

**Education**

**Additional information**

We will not pay relocation expenses.

- This is a bargaining unit position.

- This position is a noncritical sensitive position.

- We offer opportunities for telework.

- We offer opportunities for flexible work schedules.

**CONDITIONS OF EMPLOYMENT**:

- A one year probationary period may be required.

- Public Trust Background Investigation will be required.

- Obtain and use a Government-issued charge card for business-related travel.

- Must successfully complete a background investigation. Periodic reinvestigation is required no later than five years after selection and at least every succeeding five years.

** How You Will Be Evaluated**

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your rsum, responses to the online questions, and required supporting documents. Please be sure that your rsum includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your rsum may result in a not qualified determination.

**Rating**: Your application will be evaluated in the following areas: **Technical, Analytical, Communication and Organizational Awareness**. Your application will be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

**Referral**: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.

If you are a displaced or surplus Treasury Federal employee (eligible for the ) you must receive a score of 90 or better to be rated as well qualified" to receive special selection priority.

**To preview questions please .** **Background checks and security clearance**

**Security clearance**

**Drug test required**

No

**A complete application includes 1. A rsum, 2. Vacancy question responses, and 3. Submission of any required documents.** Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

**All applicants are required to submit a r