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Customer Service Lead
2 months ago
Description Tempur-Pedic Sales Associates will engage our customers to provide excellent service while marketing and selling to build and develop our flagship concept . Our Sales Associates' passion for Tempur-Pedic, commitment to building long-term customer relationships, and desire to build collaborative channel relationships set us apart. Our Store Associates sell through inspiration, gain information by building relationships with the customer, and are skilled at asking customers the right questions. They listen intently and give the customer the confidence they need to make the best product decision . They own Tempur-Pedic products and are advocates of the brand. Our Sales Associates bring a diverse set of life experiences to the role. While we welcome the opportunity to consider those individuals that have a traditional retail sales background, we are open to considering other backgrounds and experiences. Individuals with backgrounds in consultative selling environment would transition well into this role. Essential Role Responsibilities: Demonstrate enthusiasm and interest for providing exceptional customer service and creating a welcoming and consultative experience Provide excellence in customer service including product information and appropriate follow-up Support the store in maintaining the standards of presentation and product care Foster and support a collaborative and open envi ronment Ensure all safety and security procedures are followed Maintain a consistently neat and professional appearance in accordance with company dress code standards Special dut ies as assigned by store management Tempur Sealy is proud to be an Equal Employment Opportunity and Affirmative Action employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Requirements 1-3 years retail sales experience (or equivalent combination of education and experience) with high-end luxury and/or custom products Strong ability to connect with customers, build trust, and foster relationships Flexibility in work schedule reflecting the needs and patterns of store hours Self-directed and able to work independently Ability to develop interpersonal skills and capabilities through on-going training, as provided by the company Address 2370 N Federal Hwy, Fort Lauderdale, Florida 33305
