Clinical Applications Specialist I
2 weeks ago
Position Summary:
The Clinical Applications Specialist I (CAS I) provides product applications and technical support to internal and external customers for the diagnostic test systems marketed by bioMrieux including but not limited to training, troubleshooting, and consultation. This product knowledge is used to support sales growth through delivering exceptional technical support. Manages the complaint handling process to ensure the timely, accurate resolution of customer complaints and will also coordinate efforts with other internal and field support teams to provide world-class support for all customers. Promotes teamwork and cooperation, removes barriers to productivity, and creates an enthusiastic/positive work environment.
Primary Responsibilities:
+ Prioritize answering customer inquiries, both internal and external, per established guidelines and document in the enterprise resource planning (ERP) system. Provide world class customer support with consistent follow up, deliver product education, troubleshooting, and resolutions to ensure customer satisfaction.
+ Responsible for initiating, managing, and resolving customer complaints and suggestions. Will also determine if a complaint needs to be escalated for further investigation requiring the expertise of other departments.
+ Perform on-call duties as needed to provide 24-hour technical support to customers.
+ Support existing customers with additional training and technical assistance as needed or as product enhancements are launched that require additional training or implementation.
+ Manage product returns when applicable.
+ Maintain competency of bioMrieux products and procedures that are job specific and assist with implementation of new products.
+ Participate in revenue generation initiatives which include the promotion of value-added projects and services.
+ Establish and maintain enterprise resource planning (ERP) certification.
+ Meets quality plan standards and all departmental key performance indicators (KPIs).
Education, Skills, & Experience:
+ Associate's degree in a biological science with minimum 2 years of relevant laboratory and/or medical device industry experience required.
+ BS degree in a biological science preferred.
+ Experience with reading culture plates, setting up samples and interpretation of growth patterns of organisms of clay media preferred
+ Clinical laboratory experience in Microbiology highly preferred
+ Networking or LIS/LIMS experience preferred.
+ Customer facing experience preferred.
+ Knowledge of bioMrieux products and Salesforce is a plus.
#LI-US
-
Application Support Specialist
2 weeks ago
Hazelwood, Missouri, United States Concero Full timeONSITE IN ST. LOUIS MISSOURI Job Description The Application Specialist manages IT projects as assigned by the IT Manager. This person will be the technical liaison between all business units and the IT department and will work to resolve and coordinate software installations, upgrades, and new software initiatives. Job Functions/Responsibilities: Provide...
-
Application Support Specialist
1 month ago
Hazelwood, United States Concero Full time!!ONSITE IN ST. LOUIS MISSOURI!!Job DescriptionThe Application Specialist manages IT projects as assigned by the IT Manager. This person will be the technical liaison between all business units and the IT department and will work to resolve and coordinate software installations, upgrades, and new software initiatives. Job Functions/Responsibilities:Provide...
-
Application Support Specialist
4 weeks ago
Hazelwood, United States Concero Full time!!ONSITE IN ST. LOUIS MISSOURI!!Job DescriptionThe Application Specialist manages IT projects as assigned by the IT Manager. This person will be the technical liaison between all business units and the IT department and will work to resolve and coordinate software installations, upgrades, and new software initiatives. Job Functions/Responsibilities:Provide...
-
Imaging Specialist I
1 month ago
Hazelwood, United States Iron Mountain Full timeAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...
-
Imaging Specialist I
4 weeks ago
Hazelwood, United States Iron Mountain Full timeAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...
-
Warehouse Specialist
1 month ago
Hazelwood, United States Stericycle Full timeAbout Us: Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of...
-
Warehouse Specialist
4 weeks ago
Hazelwood, United States Stericycle Full timeAbout Us: Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of...
-
Information Technology Specialist
5 days ago
Hazelwood, Missouri, United States Defense Contract Management Agency Full timeProvides critical Service Level I and II support as the IT subject matter expert within the IT Directorate, Field Services Division supporting agency operations in an assigned DCMA region/sector. Serves as senior technical specialist within the assigned organization providing technical project management and assistance in the planning, delivery, and...
-
Lab IT Technical Support Specialist
1 month ago
Hazelwood, United States BioFire Diagnostics Full timePosition Summary Provide high-level technical expertise, leadership, and direction through training, troubleshooting, and project management to internal and external customers for the diagnostic test systems marketed by bioMerieux. Items under the IT & Data Solutions umbrella include but are not limited to: LIS interfaces, networking, middleware solutions,...
-
Lab IT Technical Support Specialist
4 weeks ago
Hazelwood, United States BioFire Diagnostics Full timePosition Summary Provide high-level technical expertise, leadership, and direction through training, troubleshooting, and project management to internal and external customers for the diagnostic test systems marketed by bioMerieux. Items under the IT & Data Solutions umbrella include but are not limited to: LIS interfaces, networking, middleware solutions,...
-
Information Technology Specialist
2 days ago
Hazelwood, United States Defense Contract Management Agency Full timeProvides critical Service Level I and II support as the IT subject matter expert within the IT Directorate, Field Services Division supporting agency operations in an assigned DCMA region/sector. Serves as senior technical specialist within the assigned organization providing technical project management and...
-
Quality Specialist
2 weeks ago
Hazelwood, Missouri, United States Yoh Full timeWe have a temp to hire opportunity for a Quality Inspection Technician in Hazelwood Missouri. The client is a world class manufacturer of medical diagnostic tests. Shift on Friday, Saturday, and Sunday. Days & Nights available. The Quality Inspection Specialist is responsible for performing physical inspection of card batches on the production floor,...
-
Quality Specialist
2 months ago
Hazelwood, Missouri, United States bioMerieux SA Career Site - MULTI-LINGUAL Full timeDescription Position Summary:The Quality Inspection Specialist is responsible for performing physical inspection of card batches on the production floor, supports quality walkthroughs of production areas and changeovers between batches (as applicable). Initial schedule will be Wednesday through Saturday with a transition to another day shift schedule in...
-
Quality Specialist
4 weeks ago
Hazelwood, Missouri, United States bioMerieux SA Career Site - MULTI-LINGUAL Full timeDescription Position Summary:The Quality Inspection Specialist is responsible for performing physical inspection of card batches on the production floor, supports quality walkthroughs of production areas and changeovers between batches (as applicable). Initial schedule will be Wednesday through Saturday with a transition to another day shift schedule in...
-
Logistics Specialist
3 weeks ago
Hazelwood, United States TireHub LLC Full timeMaterial Handler/ Delivery Driver (Logistics Specialist) Pay rate: $19.00 with applicable wage progression after 90 day, 180 day, and 1 year tenure with TireHub The Logistics Specialist's primary responsibility is to load, unload, check and tally tir Logistics Specialist, Delivery Driver, Material Handler, Logistics, Specialist, Driver, Automotive,...
-
Logistics Specialist
4 weeks ago
Hazelwood, United States TireHub LLC Full timeMaterial Handler/Delivery Driver (Logistics Specialist)Pay rate: $19.00 with applicable wage progression after 90 day, 180 day, and 1 year tenure with TireHubThe Logistics Specialist's primary responsibility is to load, unload, check and tally tires to and from carriers (trailer trucks). This position selects, packs, counts, marks, and palletizes tires of...
-
Logistics Specialist
4 weeks ago
Hazelwood, United States TireHub LLC Full timeMaterial Handler/Delivery Driver (Logistics Specialist)This role has a starting wage $19.00 with applicable wage progression after 90 days, 180 days, and 1 year tenure with TireHubThe Logistics Specialist's primary responsibility is to load, unload, check and tally tires to and from carriers (trailer trucks). This position selects, packs, counts, marks, and...
-
Logistics Specialist
4 weeks ago
Hazelwood, United States TireHub, LLC Full timeJob DescriptionJob DescriptionMaterial Handler/Delivery Driver (Logistics Specialist)This role has a starting wage $19.00 with applicable wage progression after 90 days, 180 days, and 1 year tenure with TireHubThe Logistics Specialist’s primary responsibility is to load, unload, check and tally tires to and from carriers (trailer trucks). This position...
-
Logistics Specialist
4 weeks ago
Hazelwood, United States TireHub, LLC Full timeJob DescriptionJob DescriptionMaterial Handler/Delivery Driver (Logistics Specialist)This role has a starting wage $19.00 with applicable wage progression after 90 days, 180 days, and 1 year tenure with TireHubThe Logistics Specialist’s primary responsibility is to load, unload, check and tally tires to and from carriers (trailer trucks). This position...
-
Packaging Operator I 2nd shift
1 month ago
Hazelwood, United States Nature's Bakery Full timeJob DescriptionJob DescriptionPackaging Operator IShifts Available: 2nd shift availableLocation: Hazelwood, MissouriPay: Starting at $15.00 --- $500 sign-on bonus --- 5% bonus for meeting quarterly goals --- Overtime and Other Incentives *2nd shift earns a shift premium - $1.25 per hour extra*As a Packer, you are an essential team member responsible for...
